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Customer Reviews for American Standard Ovation 30 in. x 48 in. 3-piece Direct-to-Stud Shower Wall in Arctic White

Internet #204072655

Model #2603.SW.011

Store SKU #1000002750

  • Gently curved lines complement most bathrooms
  • Tarnish- and scratch-resistant finishes are long-lasting
  • Adjustable safety stop protects against accidental scalding

Customer Reviews

  • 3.5
    out of 242 reviews
  • 51% recommend this product
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Showing 1-30 of 242 reviews
Shower tray was not level even though the instruction insist...
Shower tray was not level even though the instruction insist on you making sure the floor was The shower door instruction are terrible and almost impossible to install the doors if you follow them. The main screws used to assemble the were very poor quality soft heads and a couple of time got half way in and the loosing grip on the screwdriver. Getting past that the shower looks great
by
  • Verified Purchase
This unit required extensive framing and did not fit together...
This unit required extensive framing and did not fit together well. If you do not have a good tool inventory to modify the connections you will have a difficult time obtaining a good seal at the joints. The first unit arrived with cracks but HD reordered and the replacement unit was fine. This is not a unit for the average homeowner to install.
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Response from AmericanStandardBrandsMar 17, 2021
MICHAEL,

Thank you for the rating of our product. We apologize for the inconvenience that you experienced. If you ever need any assistance please contact our Customer Care Tech Team at 800-442-1902. Sincerely, American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
1 found this review helpful
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Turnout great. Would recommend. We have a small bathroom after...
Turnout great. Would recommend. We have a small bathroom after having a tub, this gives a big shower in small footprint
by
  • Verified Purchase
Nice product but a challenge to install when the walls...
Nice product but a challenge to install when the walls aren’t plumb and square. One issue I failed to recognize was the challenge of replacing flooring after the unit was installed with my lack of experience with flooring installation. Overall I am very pleased now that the shower is installed.
by
  • Verified Purchase
1 found this review helpful
Yep , Not tooooooo small and not to Big ...
Yep , Not tooooooo small and not to Big But just right for me . OK it seems to be a good design , Strong design ,should work for American standards Quality .
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  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from AmericanStandardBrandsJan 12, 2021
HomeDepotCustomer,
Thank you for the rating of our product. We apologize for the inconvenience that you experienced. If you ever need any assistance please contact our Customer Care Tech Team at 800-442-1902. Sincerely, American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
showed up 2 weeks late . box totally crushed like...
showed up 2 weeks late . box totally crushed like gorillas handled it . had 1 crack i saw as i installed found another that shows . my customer had been without a shower for 2 weeks . i had no choice but to install . at this point not even sure i'm getting paid for it . 1st and last time i will deal with home cheapo
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Response from AmericanStandardBrandsDec 15, 2020
WILLIAM,

2. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team. AmericanStandard
  • Verified Purchase
We bought it based on what we needed for our very small bathroom. It says it's 30" x48", when in...
We bought it based on what we needed for our very small bathroom. It says it's 30" x48", when in fact the width at the widest is 34". That was misleading. We had difficulty in finding a toilet and vanity that would fit around that misnomer. Otherwise, we're satisfied with it.
by
  • Verified Purchase
  • Recommended
Difficulty snapping to base and wall are cheap and flimsy...
Difficulty snapping to base and wall are cheap and flimsy for the cost. Very disappointed in this kit.
by
Response from AmericanStandardBrandsOct 8, 2020
SHAWN,
2. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team. AmericanStandard
  • Verified Purchase
1 found this review helpful
Purchased all 3 pieces for the shower. Very nice. Plenty of room even with shelves. Walls very ea...
Purchased all 3 pieces for the shower. Very nice. Plenty of room even with shelves. Walls very easy to install. We put base against studs, but walls went over drywall.
by
  • Verified Purchase
  • Recommended
I stalked easier than expected, thickness of walls could have...
I stalked easier than expected, thickness of walls could have been more. Added cross support for walls, mounted directly to studs. Was happy overall with installation.
by
  • Verified Purchase
This is a great shower. Although there were some issues...
This is a great shower. Although there were some issues because we need a new back wall, cracked the one during installation. We certainly love it!
by
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Wrong size and there isn't a shower pan!...
Wrong size and there isn't a shower pan!
by
Response from AmericanStandardBrandsAug 5, 2020
Zero, You are correct these are the shower walls only. The photo shows how the would look after installation. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Love American Standard Consumer Connection Team. AmericanStandard
  • Verified Purchase
1 found this review helpful
It was so cheaply made. I returned the product. American...
It was so cheaply made. I returned the product. American Standard could take a lesson from Sterling.
by
Response from AmericanStandardBrandsAug 5, 2020
HomeDepotCustomer, I'm sorry to hear of your disappointment in the American Standard Ovation Shower wall kit. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Love American Standard Consumer Connection Team. AmericanStandard
  • Verified Purchase
When I went to pick it up from the HD...
When I went to pick it up from the HD (Home Depot) that has it in stock, it was cracked. The HD staff roder it for me. But it is now 1 month later, and it is not ready for pick up yet. I will give a much better review assuming HD has a good one for for me to picked up.
by
Response from AmericanStandardBrandsAug 4, 2020
Shue, I'm sorry to hear that your first purchase had a crack in it. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Love American Standard Consumer Connection Team. AmericanStandard
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Not sturdy at all, seems like it’s going to break...
Not sturdy at all, seems like it’s going to break
by
Response from AmericanStandardBrandsAug 1, 2020
HomeDepotCustomer, As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Love American Standard Consumer Connection Team. AmericanStandard
  • Verified Purchase
Did not come as pictured.
Did not come as pictured.
by
Response from AmericanStandardBrandsAug 1, 2020
Ricoc013, As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Love American Standard Consumer Connection Team. AmericanStandard
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Well made easy to install precise instructions....
Well made easy to install precise instructions.
by
  • Verified Purchase
Nice to work with. Thank you...
Nice to work with. Thank you
by
  • Verified Purchase
It’s a great shower. Would recommend it as a new...
It’s a great shower. Would recommend it as a new or replacement shower.
by
  • Verified Purchase
Excellent product but doesn’t offer interlocking flexibility. Other than...
Excellent product but doesn’t offer interlocking flexibility. Other than that, I highly recommend it.
by
  • Verified Purchase
There is plenty of room to move around! Love it!...
There is plenty of room to move around! Love it!
by
  • Verified Purchase
I didn't Install this item but my contractor didn't have any problems so I would say that it was ...
I didn't Install this item but my contractor didn't have any problems so I would say that it was designed well. As for being the end user, what more can you say other than it cleans up easily and we are very happy with it.
by
  • DIY
  • Verified Purchase
  • Recommended
Unfortunately I’m stuck with this poor very thin quality material from American Standard as I was...
Unfortunately I’m stuck with this poor very thin quality material from American Standard as I was on a deadline, paid for it and had to use it. I look forward to it when it has the be replaced. I definitely will not go with this brand again, by sight it may appear ok but if you push on it you might push a hole in it!
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Response from AmericanStandardBrandsMar 27, 2020
2020customer,
I'm sorry to see you aren't completely satisfied with your shower wall. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team. AmericanStandard
    Although this initially feels very flimsy once mounted feels fairly solid the back wall because o...
    Although this initially feels very flimsy once mounted feels fairly solid the back wall because of its long expanse is really too thin and should be thicker and stiffer would definitely recommend it be installed with a solid wall behind it as the studs just don't provide enough stiffening to it we didn't do a trial fitting and if had would have opted for a solid wall behind it as it was too flimsy with just the studs and the glue would not stiffen it much more. also would be nice if a grab bar was molded into it between the 2 middle shelves as that would also provide additional stiffness and definitely add a convenient place to hang wash clothes etc.. The Fit and finish and appearance are all very pleasing to the eye and all pieces fit together tightly and with a consistent gap from top to bottom and the sides to the back.
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 242 reviews

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