The door is nice looking and works well UNTIL you need to change out the glass for the screen. Be...The door is nice looking and works well UNTIL you need to change out the glass for the screen. Before I attempted to make the change, I watched the video which made this seem relatively simple. It was not! I and another person worked for almost an hour to try to make this happen. The retainer strips from the top and bottom came off without too much effort, but the two long side strips were another story. They were either glued or cemented to the door. We tried the method shown in the video but ended up with a torn strip. We could never get off the bottom part of the left strip. The top part torn off as we tried to remove it. And it is still stuck in there now. (See attached picture.) Luckily we pried the glass out and slid the screen in. And although we got the right strip off in one piece, now it will not fit back on the door. After all the struggle with the retainer strips, my door is now scratched/damaged. When I called Customer Service, I was told I should have warmed the strips up with a hair dryer before attemping to remove them-it supposedly makes them pliable. The video should have shown that! The only thing CS offered was to send a replacement kit for the strips. And when I complained about the damage to my door, she also offered to send a paint touch up kit. I'm really disappointed seeing the cost of the door and the price I paid for installation. I recalled during installation, I asked the installer if it was easy to change to the screen - he actually said no, but because it was in November, I decided to leave the glass in. Now he's a professional door installer by trade AND he said it wasn't easy, so you can clearly understand how it was not easy for me. I only wished I had gotten him to do it anyway. This is a DEFECTIVE PRODUCT or at the very least a HORRIBLE DESIGN! Changing out the glass for the screen SHOULD NOT BE THIS HARD!!!
by CjanineB