We are sorry to hear about your shutters. We take pride in assuring a great customer experience for all who purchase our product. Our shutters are backed by a limited life time warranty, which includes fading. Although we can not control what happens to the shutters in the environment, all colorant does contain a UV stabilizer to prevent fading. Our shutter fasteners have been the number one recommended choice for installation for many years. We recommend a snug fit, however not to tight as to cause dimpling on the shutter face, and to allow for contraction and expansion of the shutter, as being exposed to the environment does cause the material to contract or expand. Please contact our customer service team at 800-521-8486 for assistance with filing a claim, or log onto our website https://www.westlakeroyalbuildingproducts.com, choose Siding Solutions, Builders Edge, Resources then warranty.