Customer Reviews for Ceilume Stratford White Feather-Light 2 ft. x 2 ft. Lay-in Ceiling Panel (Case of 10)

Hi David, thanks for sharing your thoughts on Ceilume's Statford ceiling tiles. It sounds like you're surprised at how thin the Stratford ceiling tiles are. The HomeDepot.com listing says "Ceilume Stratford tiles are made from a very thin sheet of vinyl that is only 0.013 inch thick, the thickness of a business card". While the thin tiles are flexible when handled, they're certainly not flimsy. They're made from a durable vinyl which ASTM testing has proven be "an order of magnitude" more durable than mineral fiber tiles. It's important to note that the International Building Code requres that all lights (even canless LED light fixtures), HVAC registers, speakers, fans, etc must be supported by the ceiling grid or the structure above. Ceiling tiles should not be used as the sole support of a light. Your local Home Depot store has light support brackets to make your installation safe for occupants and code compliant. When you factor in that the tiles are Class A fire rated, GreenGuard Gold Certified for indoor air quality, don't harbor mold or mildew, and won't sag, we believe that they're a bargain. As the years pass, we hope that your new ceiling grows on you and you come to love Ceilume's Stratford as much as we do. Thanks for giving them a place in your home.

Hi Blue, thanks for sharing your thoughts on Ceilume's Stratford ceiling tiles. It sounds as though you were surprised to discover that Ceilume's Stratford tiles are very thin even though we included "Feather-Light" in the product name, the first bullet point of our listing states ``Vinyl panel is surprisingly thin but amazingly strong", and our product description gives the exact thickness of the Stratford ceiling tiles; "only 0.013 in. thick, about the thickness of a business card". Happily, the Stratford ceiling tiles are not made from "cheap plastic"; they're made from a rigid vinyl which is not only one of the most commonly used construction materials, it's one of the strongest. ASTM testing has shown that Ceilume ceiling tiles are "an order of magnitude" more durable than mineral fiber tiles. What really concerns us is your comment that the Stratford ceiling tiles are hard to cut. The Stratford cuts easily with regular scissors and requires no other tools for installation. It seems odd that our vinyl tiles could be "beyond paper thin" and also be "hard to cut". Please give Ceilume a call at 800-577-0654 to help us understand your installation issues. We look forward to speaking with you.

Hi Mark, thanks for sharing your candid review of Ceilume's Stratford ceiling tiles. It's important to note that the International Building Code requires that all lights, HVAC grilles, speakers, etc must be supported by the ceiling grid and not the ceiling tiles. With the code requirements in mind, strength is not judged by how much weight a ceiling tile can support, but how resistant a ceiling tile is to damage during handling and installation. And this is where Ceilume's rigid vinyl tiles shine; they're flexible when handled but very hard to break, they don't shed fibers or dust, and are easily cleanable in the event that they get dirty. Old school mineral fiber tiles don't check any of those boxes. Speaking of old ceiling tiles, it sounds like you were placing your old ceiling tiles on top of the Stratford. Ceilume does not recommend placing anything on top of the tiles except Soniguard Drop Ceiling Insulation. We're sorry to hear that you were disappointed with the ceiling tiles and hope that you've found a suitable ceiling product for your project.

Hi Timothy, we're sorry to hear that the good folks at FedEx mistreated your ceiling tiles. Please give Ceilume a call at 888-533-1995 and we can get replacement tiles headed your way for those that were damaged in shipment. We're here Monday - Friday from 7:00 am - 3:30 pm PST.

Hi Corie, we're sorry to hear that you were surprised that the tiles were so thin. We put "Feather-Light" right in the product name, our listing states that they're .013" of an inch thick, and also mentions that they're "about the thickness of a business card". While they are thin, they're certainly not flimsy. Since they're made from a rigid vinyl material, they're quite durable despite their light weight. ASTM testing shows them to be "an order of magnitude more durable then mineral fiber ceiling tiles". All Ceilume ceiling tiles are made in the United States and are Class A fire rated, GreenGuard Gold certified for Indoor Air Quality, and are impervious to moisture. Considering all of that, we think they're a bargain and appreciate that you gave them a try in your home.

Hi Cricket, we're very sorry to hear that you've received tiles that aren't up to your standards (or Ceilume's!) We can get replacements headed your way ASAP and save you a trip to Home Depot to do the return. Please give Ceilume a call at 888-533-1995; we're here Monday through Friday from 7:00 am - 4:30 pm PST.

Hi Malex, we're sorry to hear that you were surprised by the thin nature of the Stratford ceiling tiles. We put "Feather-Light" right in the product name, our listing states that they're .013" of an inch thick, and also mentions that they're "about the thickness of a business card". The Stratford has an NRC of .25 by itself and .50 with the Soniguard Drop Ceiling Insulation. Since they're made from a rigid vinyl material, they're quite durable despite their light weight. ASTM testing shows them to be "an order of magnitude more durable then mineral fiber ceiling tiles". All Ceilume ceiling tiles are made in the United States and are Class A fire rated, GreenGuard Gold certified for Indoor Air Quality, and are impervious to moisture. Considering all of that, we think they're a bargain and appreciate that you gave them a try in your home.

Hi Atish, thanks for the kind words. We're thrilled to hear that you think the tiles are simple to install and look great. You're 100% correct that Ceilume ceiling tiles can't support the weight of a light. The International Building Code requires that all lights, speakers, HVAC grilles, etc must be supported by the ceiling grid or the structure above. Ceiling tiles should never be used to support any of those items. The good folks at you local Home Depot store have a variety of can light housings and LED light supports to keep your ceiling code compliant and looking good. If you're planning to install LED puck lights, please reach out to Ceilume at 877-492-5605 to get tips on how to properly install that style of light with the Stratford ceiling tile.

Hi JJ, sorry to hear that you were disappointed by the weight of the Stratford Ceiling Tiles. We understand that they're lightweight; in fact we put Feather-Light right in the product name. We also provide the dimensions and weight of the tiles in our product information. Happily, the Stratford tiles sit great in a grid despite their light weight and breeze is seldom a factor. But since all ceiling tiles can move depending on the amount of airflow they might be subjected to, HomeDepot.com has several different ceiling clips that will prevent the tiles from blowing out of the grid. Thanks for giving them a try in your home.