HomeDepotCustomer - Thank you. I am sorry to hear about the issues you are having with your door. Based on your review, it appears that you were trying to install ez set torsion springs with high lift track. High lift track would need standard torsion springs along with High lift drums for standard torsion springs. If you want a quote for springs for a Clopay door with high lift, please contact 877-526-2050. Thanks The Clopay Team