Customer Reviews for DuctlessAire 23.1 SEER 12,000 BTU 1 Ton Wi-Fi Ductless Mini Split Air Conditioner and Heat Pump Variable Speed Inverter - 220V/60Hz

This is one of the better units out there, uses 2400 Watts of power but very quiet at only 34 dBA (decibel). My only complaint, is that I wish the temperature could be set to 90 degrees while away during the height of summer (in Indio CA 115-120 degrees)

This 12,000 BTU is very quiet, price is on the high side but uses less power than most. Easy to install if you have all the proper tools.

This heat/ac pump is everything as discribed, shipping speed was delivered in a timely manner, well boxed and in good condition. Just got the unit installed (2 days now) and is working wonderfully. Functionally is very straightforward and user friendly, The remote and controll app via andriod has very nice features, easy to use, setting temp and schedule, ect. Great value!

While installed by a licensed technician I must say it appeared to install very easily. The tech guy was complimentary of the unit even though he had only installed other brands previously. Mine is in a 20x30 workshop. Though no extreme weather has occurred since installation, both the cooling and the heating mode has been utilized. The results have been excellent. The unit is simple to operate and effective. More time on the job will yield more info but within in 1st month I am pleased.

Simple install, super quite, and excellent customer support. Would recommend. Used In outdoor shop.

This was installed shortly after we purchased it, and we only had it on fan or dry mode. When we started using it in the summer, it wouldn’t get cold. Our hvac guy came out to measure the coolant, and it had 1/3 of what it was supposed to have. I have now had to pay for install and a return visit to diagnose, plus the cost for the coolant. It worked, but now that it’s winter, it doesn’t heat well. I think I got a bad unit, but I can’t pay for more hvac servicing even if HD sent a replacement

Quiet! Works well. Wish I had gotten a half ton larger unit for faster temperature increase, but it is doing well. Happy with it.

We purchase and installed this AC for our garage. It cools extremely well and will save us from the Texas heat. We love the remote and app for easy use. The unit is very quiet and provides a nice breeze when working out in the garage. The install was easy. Running the piping was the most challenging to prevent a kink or sharp bend. We are very happy with the system. I would recommend it to others.

I bought this unit during a Home Depot Daily Deals and it works great, runs quiet, and seems like a well built unit. Would recommend for the price I got it at!

Bought from Home Depot online and came packaged well. Customer service answering my questions at Ductless Aire was excellent! Someone always answered the phone! Installation was straight forward and no missing parts. I hired a Hvac tech to pressure check the line set and pulled a vacuum on the system to qualify for the warranty. It's working great and is so quiet. Highly recommend!

Bought the Ductless Aire 18,000 on sale, Nov 2022..unit was delivered on a truck with liftgate after about a week. We also bought the wall mount brackets and 3'' line cover set. HVAC installer said the line cover set that was recommended should have been 4'' for more room, but they made it work. Instructions diagram on the wall mount was backwards, so take care when measuring and cutting for the air handler mount. Works great after install; time will be the judge of longevity...

Just installed. Runs so quiet you can barely hear it but pushes a lot of air. Would recommend.

Love this mini split, have had it for a couple of weeks and it keeps our home at a consistent temperature and according to our electricity provider should cost half of what our propane costs. It quiet inside and out.

We ordered this online from Home Depot and it was delivered to the store on time. When we went to hook up the line set we discovered that the wrong line came with the unit. We called customer support immediately and talked with Oscar who then did his magic and got in touch with the manufacturer. We had the correct line set in 2 days delivered to our home. So...to that extent customer support was fantastic. We are pleased with the unit, it's very quiet and cools the room quickly. This ductless air mini split replaced a very old wall air conditioner that was loud and unsightly. We're pleased with the look of everything, it's so quiet and the remote has many features that we like. We can also control it from a smart phone which we will use when we close up for the season. We've only had it a couple of weeks but so far so good.

The unit cools and heats well. It is quiet and does not use much energy. It has to be installed by a professional HVAC comany or the warranty is voided and you have no coverage. It was near impossible to get a company to install it and guarantee their work without supplying the unit. They all offered alternatives they would warranty themselves near the same price i paid for this one. The remote "follow me" feature is useless. The unit continues to run even when the room temp is 10 degrees below the setting. This is true even if you set the remote in front of the unit's air flow. This unit will work if you plan to install ypurself and care less about customer support. If i knew these things beforehand i would bought another unit instead.

I am happy with the heating performance so far. It seems very efficient and heat the area as expected. One thing you need to know, seen many ask the question: you do need a HVAC person to check for pressure/leaks and vacuum the lines prior to opening valves if DIY installing. This is the most important thing to ensure the longevity of the unit and it working properly. One issue, the tubing lines are 25’ but the supplied electric wire was a few feet shorter.

The unit seems to do everything it should, both indoor and outdoor components are reasonably quiet. Hopefully it provides the heat throughout the winter up here in the north. I will update the review after winter as it’s only been a few days so far but very happy with it. Would have given 5 stars but the front of the indoor unit came with a scratch on it which is a bit disappointing and there is no option to switch the fan off even when the unit is not heating or cooling which I would have preferred.

Really quiet, pushes the heat well. It is our main heat until it gets too cold then we will kick on our oil furnace. Have not used it for ac yet.

Unit has been installed for about 3 weeks, so far it has worked great, runs quiet and cools quick. I like the wifi control so I'm able to start cooling the garage before I use it.

I have had it a while and works great. It is very quiet and the line set is heavy gauge copper and well insulated.

This unit is performing as expected. This unit must be installed by a licensed contractor to make warranty valid. The installation was fairly simple but the instructions leave a lot to be desired. The connection of the control wiring at the indoor unit was very difficult and in an almost inaccessible area. Overall, pleased so far.

Very nice unit, Easy install. Came packaged very well with everything promised. Install was very easy following instructions and with some professional help. I did the physical labor, the electrician ran the 240 line, hvac tech installed inside unit on the pre installed bracket and ran pipes then vacuumed them etc… . Everything runs great so far and I am very impressed with what the unit puts out. Total cost under $2000.

Good unit could not have gotten a better unit. Mounting was fairly simple I supervised the entire installation. Cools excellent. Heat works fine.

The unit was installed without any problems. Nice and quiet operation. Cools great. Tried the heat on a 60° day and it seems to work fine. So far so good. Happy with the unit at this point. Hopefully it lasts for years.

Both the inside and outside unit are shockley quiet! Inside unit is sleek. Very happy with the ability to control through the app. If anything, if would be helpful if the outside unit came with mounting hardware.

I bought a smaller unit several months ago and was quite impressed with it. So I decided to purchase a larger second unit to replace my 9 year old unit from another major manufacturer. This is so much better.

Such a great system. Cools the room super fast and it stays consistent.

This unit is quiet and cools the room down qickly. It comes with an "easy to operate" remote control.

Runs quietly and great product. Will make our sunroom comfortable year-round.

Got this baby on sale and did most of the install myself (just had to buy a longer line set kit) then had my hvac friend hook it up and charge it. The old hvac on our house is not very energy efficient so i got the mini split to supplement it, however it basically cools the whole house by itself now. Indoor and outdoor unit are way quieter than i expected! Heat function also works well! Plus controlling it from my phone and setting schedules is awesome. Overall a high quality product!