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Customer Reviews for Everbilt 9-1/2 in. - 13-1/2 in. Adjustable Toilet Ballcock Valve

Internet #300800987

Model #C28214

Store SKU #1002249397

  • Tank water level adjustment ensures efficient water use
  • Designed for standard-sized toilet tanks
  • Comes ready to assemble for easy installation

Customer Reviews

  • 3.8
    out of 428 reviews
  • 63% recommend this product
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Showing 1-30 of 428 reviews
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  • Verified Purchase
The device doesn't seal and keep the water fromfrom draining into the toilet bowl.
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Response from OateyMay 29, 2024
Thank you for writing a review. We realize your experience with our product has been less than ideal and we would like to have the opportunity to change that, as quality is a top priority at Oatey. If you are still having issues with this product, please reach out to us directly at technical@oatey.com so that we can help. Oatey
  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
HOW DO YOU LOOSEN HEX COLLAR TO LENGTHEN HEIGHT
I just totally destroyed the valve trying to figure out how to loosen the hex collar in order to lengthen the height of the unit - Could not turn hex counter-clockwise by hand and tried using a wrench to hold and turn - but did not work. It is in an awkward place to have to turn. So as about half an hour went by and I am slowly trashing the unit - I just became determined to see how this dang thing will turn! I have seen others figured it out and now, I am just curious to know HOW you got that hex collar to turn. Unless I just happened to have a stuck one - I find that the harder you try till you are crazy won't work, so I backed off and still didn't get it - it was destroyed by then anyway. So if anyone can - pls just let us others know as much as you can, HOW you got that collar to turn. I'm sure it is probably simple...? Back to Home Depot in morning - if they can't show me how to turn that collar, I will have to find a suitable replacement for my type kit
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Response from OateyMay 6, 2024
We appreciate your feedback, although we're sorry to hear that your experience with our product didn't meet your expectations. If you're still encountering difficulties with the product, please don't hesitate to contact us directly at technical@oatey.com. We're committed to assisting you and resolving any concerns you may have. Oatey
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    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
    The parts were extremely easy to assemble. No need for a plumber.
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    • Verified Purchase
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    • Verified Purchase
    Excellent product for the price!
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    • Verified Purchase
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    • Verified Purchase
    Works As Expected. Easy to install.
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    • Verified Purchase
    Part was missing and item was not made well. Returned and bought a different one.
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    Response from OateyMar 6, 2024
    Thank you for writing a review. We realize your experience with our product has been less than ideal and we would like to have the opportunity to change that, as quality is a top priority at Oatey. If you are still having issues with this product, please reach out to us directly at technical@oatey.com so that we can help. Oatey
    • Verified Purchase
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    • Verified Purchase
    Needed to replace broken ball connection for second time. It’s a design fault.
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    Response from OateyMar 6, 2024
    Thank you for writing a review. We realize your experience with our product has been less than ideal and we would like to have the opportunity to change that, as quality is a top priority at Oatey. If you are still having issues with this product, please reach out to us directly at technical@oatey.com so that we can help. Oatey
    • Verified Purchase
    by
    • Verified Purchase
    The valve was easy to install. I like the fact that the ballcock's arm can be rotated to set the ballcock where you want it. The package did not have any instructions, but for those who need instructions, there is a Home Depot video available online showing how to install it. The level of water in the tank can easily be adjusted by the screw on top of the valve: CW to lower the level, CCW to raise the level. Overall, a good replacement for Fluidmaster valve 400A which will eventually leak. In my case I replaced the Fluidmaster 400A with this Everbilt valve.
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    • Verified Purchase
    HOW ABOUT SOME........INSTRUCTIONS??????
    HOW ABOUT SOME........INSTRUCTIONS??????HOW ABOUT SOME........INSTRUCTIONS??????
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    Response from OateyJan 30, 2024
    Thank you for writing a review. We realize your experience with our product has been less than ideal and we would like to have the opportunity to change that, as quality is a top priority at Oatey. If you are still having issues with this product, please reach out to us directly at technical@oatey.com so that we can help. Oatey
      Float Ball, Only. No Slide Up And Down Thick Water ! !
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      • Verified Purchase
      Good product. Easy to install.
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      • Verified Purchase
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      • Verified Purchase
      1 found this review helpful
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      Easy to put together and works perfect!
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      Easy install. We have very hard water and these survive
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      • Verified Purchase
      Showing 1-30 of 428 reviews

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