Thank you for your feedback Jean and we apologize for your disappointment with your Farberware 8-Cup Stainless Steel Percolator. We will certainly pass your comments along. At your earliest convenience, if you would like to discuss the issues you are experiencing, please give one of our Consumer Relations experts a call at 800-809-7166, Monday through Friday, 7:30 am to 4 pm PT (Pacific Time) excluding holidays.