We appreciate the feedback you provided to us. We strive for high customer review ratings and since you gave the product a three star rating, we wanted to let you know that this comes with a Limited Lifetime Warranty and the Customer Service Center would be happy to do any troubleshooting as well as provide any replacement parts that you might need, free of charge, under the warranty. Please give them a call and they would be happy to assist you with any issues or concerns you might have. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 6:00 PM EST.
Verified Purchase
Apr 9, 2020
Cracked while hand tightening
Looks nice but when hand tightening to sink the threaded part of the shaft cracked.
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Response from Pegasus FaucetApr 12, 2020
We appreciate the feedback you provided to us and apologize for the issues you are having with your handle. It sounds like you may be having a problem with the Cartridge that the handle is attached to. We wanted to let you know that this unit comes with a Limited Lifetime Warranty and the Customer Service Center would be happy to do any troubleshooting as well as provide any replacement parts that you might need, free of charge, under the warranty. Please give them a call and they would be happy to assist you with any issues or concerns you might have. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 6:00 PM EST.
Apr 7, 2020
Arrived on time in good shape, as advertised. Easy...
Arrived on time in good shape, as advertised. Easy install.
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Verified Purchase
Apr 7, 2020
Perfect fit, easy to install.
Perfect fit, easy to install.
by
Verified Purchase
Recommended
Mar 31, 2020
Did not need faucet came with the assembly ...
Did not need faucet came with the assembly
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Verified Purchase
Mar 11, 2020
Worked out perfect, easy to install...
Worked out perfect, easy to install
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Verified Purchase
Mar 10, 2020
East to install, works great....
East to install, works great.
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Verified Purchase
Feb 12, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Feb 12, 2020
Will not seal. Leaks like crazy
Rubber washer will not make a full seal at the bottom of the sink. I can see gaps in the seal with my naked eye. Click lift rod is a good design but useless if I can't stop my drain from leaking.
Also do NOT use silicone as they recommend - use plumber's putty
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Jan 28, 2020
I only needed the stop, but for $20, it was...
I only needed the stop, but for $20, it was the correct size and finish and didn’t have to buy the entire fixture.
THD is the best in customer service, online and in the stores.
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Verified Purchase
Jan 22, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jan 14, 2020
We bought these parts not knowing if the faucet itself...
We bought these parts not knowing if the faucet itself had them or they had to be purchased separately but we are still keeping them just in case. You never know.
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Verified Purchase
Jan 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Pegasus FaucetJan 18, 2020
We appreciate the feedback you provided to us. We strive for high customer review ratings and since you gave the product a one star rating, we wanted to let you know that this comes with a Limited Lifetime Warranty and the Customer Service Center would be happy to do any troubleshooting as well as provide any replacement parts that you might need, free of charge, under the warranty. Please give them a call and they would be happy to assist you with any issues or concerns you might have. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.
Verified Purchase
Dec 15, 2019
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Pegasus FaucetDec 23, 2019
We appreciate the feedback you provided to us. We strive for high customer review ratings and since you gave the product a one star rating, we wanted to let you know that this comes with a Limited Lifetime Warranty and the Customer Service Center would be happy to do any troubleshooting as well as provide any replacement parts that you might need, free of charge, under the warranty. Please give them a call and they would be happy to assist you with any issues or concerns you might have. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.
Verified Purchase
Dec 10, 2019
Solid materials, easy installation
Solid materials, easy installation
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Verified Purchase
Recommended
Dec 4, 2019
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Oct 31, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Oct 26, 2019
This system came with a faucet that I bought for a bathroom renovation. It leaked where the flan...
This system came with a faucet that I bought for a bathroom renovation. It leaked where the flange meets the sink. FYI...........They recommend using silicone caulk instead of plumber's putty between the underside of the flange and the sink drain hole. This makes for a nightmarish scenario if you ever have to remove/replace the drain assembly. Better have a heat gun handy. I replaced it with a higher quality product and had no further problems.
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Response from Pegasus FaucetNov 5, 2019
Our goal is to provide you with a quality product that delivers exceptional performance and value as well as units that can be installed easily by our DIY customers, so we apologize for the issue you had with the Pop Up Assembly. These units come with a Limited Lifetime Warranty so we urge customers to contact our Customer Service Call Center so that any issues or concerns can be addressed as soon as possible. They would be glad to assist with any installation problems you may have. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.
Sep 6, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jul 3, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Apr 27, 2019
After installing, could not remove drain body because the drain flange spins and there is no way ...
After installing, could not remove drain body because the drain flange spins and there is no way to apply a counterforce to the body rotation. In an attempt to remove, scratched a brand new vanity top. Thank you GB. Save yourself some money and spend a little more to get something worthwhile.
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Response from THD-CSOct 17, 2019
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, Our goal is to provide you with a quality product that delivers both exceptional performance and value, so we apologize for the issues you are having on your Universal ClickInstall Drain Assembly. We wanted to let you know that Glacier Bay products come with a Limited Lifetime Warranty so we urge customers to contact our Customer Service Call Center if there ever is an issue so that they can troubleshoot as well as provide any parts that might be needed, free of charge, under the warranty. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.
Apr 24, 2019
Easy to install, good price...
Easy to install, good price
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Verified Purchase
Mar 19, 2019
I overtightened and sheared off the one that came with...
I overtightened and sheared off the one that came with the faucet. Given the popularity of brushed nickel finished fixtures these days, I would think that this replacement part would be stocked in the store since it will work with any Glacier Bay fixture. Regardless, the online order process was easy and came in a day or two ahead of schedule. The single click stoper lever assembly is far superior to the older ball ones which were always either too tight or a tad loose.
by
Verified Purchase
2 found this review helpful
Mar 17, 2019
Only works on small sink basins.
Unless you have one of the smallest sink basins known to man, this assembly will not work. The horizontal bar is only about 6" long and doesn't even come close to reaching the lift rod assembly. Mine came with an 8" faucet assembly but the individual assembly is no different. They definitely need to have a longer set up available.
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Response from THD-CSOct 17, 2019
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, Our goal is to provide you with a quality product that delivers both exceptional performance and value, so we apologize for the issues you are having with your ClickInstall Drain Assembly. Glacier Bay strives to design products that work in many applications. However, with the many different types of sinks, occasionally there might be an issue with the parts fitting. If you do need a longer horizontal rod for your setup, there is one available. Simply contact the Home Depot Customer Care Department, and they will be glad to send you out a longer piece, free of charge. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.
Recommended
3 found this review helpful
Mar 9, 2019
Product does not match picture
The product received didn’t look exactly like that (the part that connects to the lift rod looked different and didn’t fit my lift rod.
Customer services couldn’t work out the issue - they sent me a replacement part that was exactly the same
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Response from THD-CSOct 17, 2019
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is,Our goal is to provide you with a quality product that delivers both exceptional performance and value, so we apologize for the issues you are having on your Universal ClickInstall Drain Assembly. We wanted to let you know that Glacier Bay products come with a Limited Lifetime Warranty so we urge customers to contact our Customer Service Call Center if there ever is an issue so that they can troubleshoot as well as provide any parts that might be needed, free of charge, under the warranty. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.