EVEN AT 100 DEGREES THE HOUSE KEPT AT 75 DEGREES SUGGEST YOU GET ONE WITH A BIGGER SQUARE FOOTAGE THAN YOUR HOUSE
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Verified Purchase
Jul 24, 2024
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Verified Purchase
Jul 24, 2024
It was damaged in shipping but works really well.
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Verified Purchase
Jul 23, 2024
I don't believe it will last as long as the cooler it replaced.
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Response from THD-CSOJul 30, 2024
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their response is
Hi ALAN, we're sorry to hear that you're dissatisfied with your purchase. We appreciate you taking the time to share and we value your feedback!
Verified Purchase
Jul 21, 2024
It does what it needs to do
It is much cooler in the whole house. We actually woke up cold and it’s 99° outside. Well worth the money.
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Recommended
Jul 18, 2024
drops the temperature 10 degrees in the shop and that helps alot
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Verified Purchase
Jul 17, 2024
I’m not particularly satisfied with the adjustable blades. They are hard to move. It doesn’t seem to reach our bedroom like our previous cooler.
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Response from THD-CSOJul 23, 2024
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their response is Dear DJ, we apologize for any confusion regarding this evaporative cooler. This unit is designed as a high-velocity cooling fan and not a traditional air conditioner. It works best in open or well-ventilated spaces, as it adds humidity to the air. For enclosed areas, this can lead to a less effective cooling experience. Ensuring proper ventilation can help achieve better results.
Verified Purchase
Jul 17, 2024
Works great, just what I expected and in my experience it’s the best!!!
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Verified Purchase
Jul 17, 2024
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Verified Purchase
Jul 17, 2024
The swamp cooler was damaged. It was bent the side was hard to get off because it was bent. The insides were loose . I don't think it went through a quality inspection. Or it was handled rough in delivery.. sent it back.
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Response from THD-CSOJul 23, 2024
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their response is Hi JOLYNN, we are sorry to see that you returned your purchase. We take pride in our products and the happiness of our customers. If you require future assistance, we encourage you to reach out to us at (256) 734-3003 or Support@hessaire.com, so we can help.
Verified Purchase
Jul 13, 2024
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Verified Purchase
Jul 13, 2024
The float is no working well.im very disappointed with this product.
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Response from THD-CSOJul 15, 2024
Dear Valued Homedepot Customer,Thank you, we appreciate you taking the time to share. We're sorry to hear that you're not satisfied with your purchase. We want to ensure the best possible experience with your purchase, and we would love for you to reach out to us directly so that we can have the opportunity to assist you further. Please, contact us at (256) 734-3003 or Support@hessaire.com.
Verified Purchase
Jul 10, 2024
Was damaged very badly and was made very cheap so I sent back if I was yall I wouldn't sell this product under my name
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Response from THD-CSOJul 15, 2024
Dear Valued Homedepot Customer,We are terribly sorry to hear that your experience has been anything less than excellent. We would love the opportunity to turn your experience around and encourage you to reach out to us at (256) 734-3003 or Support@hessaire.com, so we can have you enjoying your purchase!
Verified Purchase
Jul 10, 2024
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Verified Purchase
Jul 7, 2024
The product was bought for my 73 Year old sister. It was supposed to get delivered by a certain date. Temperatures were in the high 90s. It was not delivered on the promised date. It finally arrived two days late. What is really bad is that the cashier made me wait, and continued to wait on other people who came in after me. Then she had the nerve to smirk and not return to help me. I didn't know that home Depot was in the business of doing bad business.!
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Verified Purchase
Jul 4, 2024
Bent motor mounts ...float switch didn't work....bought a brass one...Don't know where I would buy another pump or motor when needed...Hope it lasts one season....Would not be surprised if I didn't... Sorry Home Depot, not your usual quality...
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Verified Purchase
Jul 3, 2024
Awesome air conditioner. The Hi speed is great.
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Verified Purchase
Jul 3, 2024
The AC has a weak blow stream and does not move air throughout the space. The space is under the specified space by 200 sq ft. The bent only move up and down and not side ways. I’m currently looking for air diverters to make it work. Do not purchase this item. It was installed by a professional AC company which is more money that I wasted on this AC. Home Depot in-store staff ate horrible and clueless with the purchase with purchase assistance. That’s the reason I purchased it online. Stay away from this AC. Yes, I am a verified purchaser.
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Response from THD-CSOJul 8, 2024
ROBERT, we're sorry to hear that your experience has been less than stellar. We believe in the quality of our products and we take pride in being able to assist our customers at every turn. We'd like the opportunity to turn this around and we encourage you to reach out to us directly at (256) 734-3003 or Support@hessaire.com so we can assist you further and have you enjoying your product!
Verified Purchase
Jun 26, 2024
I like that I can change the vents to different places.
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Verified Purchase
Jun 26, 2024
It took foever to arrive. I declined delivery
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Response from THD-CSOJul 1, 2024
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is,Hi NICKIE, we are sorry to see that you returned your purchase. We take pride in our products and the happiness of our customers. If you require future assistance, we encourage you to reach out to us at (256) 734-3003 or Support@hessaire.com, so we can help.
Verified Purchase
Jun 21, 2024
deliver late store knows it always takes longer.
3 to 5 days deliver to store on web site. after 7 days instore customer service told me larger items always always take longer to get to store. in home depo distribution center 7 miles away from store. yes, i cannot pick up there. 5 days later it is in store this morning. they need to change web site to real delivery time.
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Response from THD-CSOJun 24, 2024
robk, we're sorry to hear that your experience has been less than stellar. We believe in the quality of our products and we take pride in being able to assist our customers at every turn. We'd like the opportunity to turn this around and we encourage you to reach out to us directly at (256) 734-3003 or Support@hessaire.com so we can assist you further and have you enjoying your product!
Recommended
Jun 19, 2024
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Verified Purchase
Jun 19, 2024
Perfect for my needs. Gets the job done.
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Verified Purchase
Jun 12, 2024
This is cheapest piece of a swamp cooler that i ever bought
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Response from THD-CSOJun 17, 2024
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is,Thank you TEENA, we appreciate you taking the time to share. We're sorry to hear that you're not satisfied with your purchase. We want to ensure the best possible experience with your purchase, and we would love for you to reach out to us directly so that we can have the opportunity to assist you further. Please, contact us at (256) 734-3003 or Support@hessaire.com.
Verified Purchase
Jun 8, 2024
Poorly Assembled & Major Issues
I thought I could handle the mechanical issues mentioned in other reviews. Nope. Don’t buy this just to save $200 over the other brand. This thing doesn’t remotely meet its CFM rating, the pads are packed so loose they can barely cool the air, the pillow block bearings rattled so loud even after oiling that we couldn’t have it on low. The motor is LOUD and overheated after 2 hours. There’s no hanging hardware. The overflow valve leaks even after adding gaskets. Don’t waste your $.
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Jun 5, 2024
The swamp car came with a hose from the pump to the water lines it's completely kinked I have to go buy another one unacceptable.$500 for something and you have to go buy parts. doesn't blow cold air pads won't get wet thinking about putting in my 1962 used swamp cooler this one stinks not happy
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Response from THD-CSOJun 10, 2024
Dear valued customer,We are sorry to hear that you’re not satisfied with your purchase. We want to ensure that you have the best possible experience with our products and would love for you to reach out to us directly so that we can have the opportunity to assist you further. Please contact us at (256) 734-3003. We look forward to hearing from you!
Verified Purchase
Jun 4, 2024
Pick another brand.
Sleek appearance but not as well made as other brands. The fan motor mounts are of poor quality and were mounted so crooked I had to clearance it from the housing. The fan itself is so cheap and off circular that I had to rebalance it and still can only get it decently balanced for one speed at a time the other speed wobbles the whole unit. The pump connection was undersized causing the supply hose to pop off within the first 10 minutes of operation, I had to ziptie it on. I also have a Champion unit and while not as pretty it is much more mechanically sound.
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Response from THD-CSOJun 10, 2024
Hi ProZachJ, we're sorry to hear that you're dissatisfied with your purchase. We appreciate you taking the time to share and we value your feedback!
May 27, 2024
Terrible product
Bearings went out after 3 months, they have no customer service there is no phone number to call and they won’t respond to emails.
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Response from THD-CSOJun 4, 2024
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is,Thank you, cp33, we appreciate you taking the time to share. We're sorry to hear that you're not satisfied with your purchase. We want to ensure the best possible experience with your purchase, and we would love for you to reach out to us directly so that we can have the opportunity to assist you further. Please, contact us at (256) 734-3003.
Recommended
1 found this review helpful
May 12, 2024
Extremely disappointed
Spent much time and effort to get this installed. After only 3 days of use I discovered that suddenly the cooler was running but hardly blowing any air because the motor was spinning in reverse, and would not restart when powered on. However, it would run normally if you manually gave it a spin to get it started. Symptoms suggested a bad capacitor. Replaced the capacitor with a compatible 4 MFD/370V one. Did not solve the problem. Now the motor will have to be replaced. Not happy.
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Response from THD-CSOMay 16, 2024
We're sorry to hear that your purchase failed so quickly. We encourage our customers to reach out to us directly if they ever experience any issues upon purchasing. Please feel free to reach out to us directly at (256) 734-3003, so we can have assist you further.
1 found this review helpful
May 8, 2024
Perfect size and works great! Other reviews indicated the water pump was too small, so I put a larger water pump in before I installed the cooler.