Customer Reviews for Home Decorators Collection Brette II 23 in. LED Indoor/Outdoor Brushed Nickel Ceiling Fan with Light and Remote Control

Hello Jessica1979,
We are sorry for the issue the Brette II ceiling fan gave you. We can definitely assist in fixing the issue with tech support. If you need further assistance with this model fan please do not hesitate to call us at 877-527-0313.

Thank you,

Thank you for bringing this matter to our attention regarding the 23" Brette II Ceiling Fan. We apologize for the inconvenience you've experienced with the LED lights.

There seems to be some misunderstanding as our LED strips are covered by a 5-year warranty, and replacement parts should not cost $125, even with shipping. We apologize for any confusion or inconvenience this may have caused.

To address this issue, we encourage you to contact us directly at 1-877-902-5588 for further assistance. Our customer service team will be more than happy to provide you with the necessary replacement parts and support under warranty at no additional cost to you.

We appreciate your feedback and the opportunity to rectify this situation. Your satisfaction is our top priority, and we are committed to ensuring that you have a positive experience with our products.

Thank you for choosing the 23" Brette II Ceiling Fan, and we look forward to resolving this issue for you promptly.

Thank you for sharing your feedback regarding the 23" Brette II Ceiling Fan. We apologize for any inconvenience you experienced during your time with our product.

We're sorry to hear about the noise and quality concerns you encountered, as well as the unexpected behavior of the fan and light turning on by themselves. This behavior is typically a sign that the remote control and receiver dipswitches were left on the factory default setting. To resolve this issue, we recommend changing the dipswitches to a unique frequency as outlined in the owner's manual. This adjustment should prevent any further interference and ensure smooth operation of the fan and light.

We want to assure you that there is no fire hazard associated with our product. Safety is our top priority, and our products undergo rigorous testing to meet safety standards.

We understand your disappointment, and we apologize for any inconvenience this may have caused. If you would like further assistance or have any questions, please don't hesitate to contact our customer service team at 1-877-902-5588. We're here to assist you and address any concerns you may have.

Thank you for considering our product, and we appreciate the opportunity to improve your experience.

Thank you for taking the time to share your thoughts on the 23" Brette II ceiling fan. We value customer feedback and are always eager to hear about your experiences with our products.

We understand that you haven't had the chance to install the fan yet, and we appreciate your honesty in stating that. However, we'd like to kindly point out that leaving a review based on the pre-installation phase might not provide an accurate representation of the product's performance or quality.

Installation can significantly impact the overall satisfaction with a product, and we encourage you to revisit your review once you have had the opportunity to set up and use the fan. We believe in the quality and functionality of our products, and we're confident that you'll find the Brette II ceiling fan to be a reliable and efficient addition to your space.

If you encounter any issues during installation or have questions about the product, our customer support team is here to assist you. Your satisfaction is our priority, and we want to ensure you have a positive experience with our ceiling fan.

Thank you again for choosing our product, and we look forward to hearing about your experience once the fan is installed.

We sincerely apologize for the inconvenience you've experienced with our 23" Brette II ceiling fans. We understand how frustrating it must be to encounter issues with multiple units in such a short period. Our goal is to provide high-quality products, and we regret that we fell short of your expectations.

We take customer feedback seriously, and we want to address your concerns promptly. Please reach out to our customer service team at 1-833-433-2671 so that we can assist you with the issues you've encountered. We are committed to resolving these issues and ensuring your satisfaction with our products.

Additionally, we appreciate your feedback on the brightness of the light. We will certainly consider this as we work to improve our products in the future. Your insights help us enhance the overall customer experience.

Once again, we apologize for any inconvenience you've faced, and we look forward to the opportunity to make things right. Our customer service team is ready to assist you, and we appreciate your understanding as we work to address these issues.

We are deeply sorry to hear about the distressing incident you experienced with your Brette II ceiling fan, and we sincerely apologize for any inconvenience and concern it may have caused. Safety is our utmost priority, and we take such matters very seriously.

We want to assure you that the issue you described is not typical for our products, and we are committed to investigating this matter thoroughly. Your safety and satisfaction are our top priorities.

To address this issue promptly, we recommend contacting our customer service team at 1-833-433-2671. They are available to assist you, gather more information about the incident, and provide guidance on the next steps. We take all customer feedback seriously, and your experience will help us enhance the safety and performance of our products.

Once again, we apologize for any inconvenience and concern you've experienced, and we appreciate your understanding as we work to resolve this matter for you.

We appreciate you bringing your concern about the Brette II to our attention, and we sincerely apologize for any inconvenience you've experienced. We want to assure you that the LED strips in the Brette II light are still covered by the warranty and can be easily replaced if they ever stop working. We would be more than happy to provide you with replacements. Please contact our customer service team at 1-833-433-2671, and they will assist you in obtaining the necessary replacement LED strips. We appreciate your understanding and the opportunity to rectify this situation.

Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.

We are truly sorry to hear about the incident you've encountered with your 23" Brette II ceiling fan, and we appreciate you bringing this matter to our attention. Safety is our top priority, and we take reports like yours very seriously.

We understand the gravity of the situation, and we want to assure you that the Brette II ceiling fan is covered by our warranty. Safety concerns are of utmost importance, and we request that you cease using the fan immediately.

To expedite the resolution process and address your concerns, we kindly ask you to contact our customer service team at 1-833-433-2671. They are well-equipped to assist you in understanding the cause of the incident, facilitating the warranty process, and working towards a satisfactory resolution.

Again, we apologize for any inconvenience or distress this may have caused, and we appreciate your cooperation in resolving this matter promptly. Your safety and satisfaction are our top priorities.

We are genuinely sorry to hear about the issues you've encountered with your 23" Brette II ceiling fan. We understand how frustrating it can be when a product doesn't meet your expectations, and we appreciate your feedback.

First and foremost, we want to assure you that the manufacturer, as well as the Brette II ceiling fan, comes with a 5-year warranty on the light. Our customers' satisfaction is a top priority for us, and we would like to assist you in resolving the flickering issue promptly.

It's unfortunate that you had to go through the trouble of installing a new receiver only to encounter similar problems shortly after. The intermittent nature of the issue you've described can be particularly perplexing. However, we have a dedicated customer support team ready to assist you in diagnosing and rectifying the problem.

Please contact our customer support team at 1-833-433-2671, and they will guide you through the process of troubleshooting the issue or, if necessary, assist you in arranging for a replacement part. Our goal is to ensure that your Brette II ceiling fan functions flawlessly, providing you with the comfort and convenience you expect.

Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to resolve this matter for you. Your satisfaction is important to us, and we are committed to making things right.

Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving the issue with your ceiling fan.

We appreciate you taking the time to share your thoughts about the 23" Brette II ceiling fan. We're sorry to hear about your frustration with the reverse function on the remote. We understand how important this feature is to many of our customers, and we'd like to clarify a few points.

The reverse switch location on ceiling fans can vary, and it's true that the Brette II ceiling fan has the reverse switch located on the motor housing rather than the remote control. While it may be less convenient for some users, it's a design choice that aligns with industry standards. Most ceiling fans, including many other reputable brands, also have their reverse switch on the motor housing rather than the remote control. We understand that you might have expected the reverse function to be more convenient, and we apologize if the product description didn't make it clear where the reverse switch is located. Your feedback is valuable to us, and we will work on improving the transparency of our product descriptions to prevent any future misunderstandings.

We hope that despite this inconvenience, you are still able to enjoy the other features of the Brette II ceiling fan. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure that you have the best experience with our products.

Thank you for choosing Home Decorator, and we appreciate your feedback as it helps us enhance our products and services.