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Customer Reviews for LG 6.9 cu. ft. Smart Double Oven Slide In Gas Range with ProBake Convection and Wi-Fi in Stainless Steel

Internet #304994119

Model #LTG4715ST

Store SKU #1004113330

  • ProBake convection oven delivers even baking results on each rack
  • 5 burner stove top with UltraHeat Burner for fastest boil
  • Smart Home & Wi-Fi enabled to operate & troubleshoot on phone app

Customer Reviews

  • 4.4
    out of 415 reviews
  • 83% recommend this product
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Showing 1-30 of 415 reviews
Very Poor Quality and dangerous
[This review was collected as part of a promotion.] We purchased out new oven early 2021. From the first day it had gas smell and a noisy exhaust fan. I have had the gas company come out and check for leaks as well as 3 visits from authorized service technician. No opne can seem to find a leak, but they can all smell the gas - its in the top oven. Service agent replaced gas valve, but it did not solve the issue. He is coming back with another valve, electronics board, and supervisor to see if they can solve the issue. Also - the exhaust fan on the oven made noises from day 1. Service technician did replace that item successfully. I must also say that the service Technician has been very helpful and understanding during this entire fiasco. They called LG service NO helpline. Yes all the gas orifices have been properly changed fro natural gas to LP gas. I DO NOT recommend this oven to anyone unless you want high priced headaches and poor quality
by
Response from LGE Social MediaAug 18, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
    Great Gas range
    [This review was collected as part of a promotion.] I received the product about two weeks ago, I know is too short time, but I started baking things. Still learning with the wi-fi option, but I love it and is so beautiful. I love to cook and also help when power outage occurs during hurricanes. <3
    by
      • Recommended
      Stove works now
      [This review was collected as part of a promotion.] The technician that came out was prepared, professional and knowledgeable. He knew exactly what the issue was and fixed it quickly. He was also he was also very kind and courteous.
      by
        • Recommended
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        Great features but difficult to see the displays.
        [This review was collected as part of a promotion.] Love the features but displays are difficult to read. Top oven light does not work.
        by
        Response from LGE Social MediaAug 3, 2021
        Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
          • Recommended
          Great features and Great looks
          [This review was collected as part of a promotion.] We bought our range bout three weeks ago. so far it has been wonderful to cook on. Using the broiler has been a non-starter so far. The broiler pan and grid shown in the Owners Manual are not accessories that LG sells.
          by
            • Recommended
            by
            • Verified Purchase
            Fantastic range
            [This review was collected as part of a promotion.] I purchased this a few weeks ago and absolutely love it. The burners heat up quickly and the oven cooks evenly. Plus, it's easy to clean!
            by
              • Recommended
              Easy to use works GREAT!
              Easy to use works GREAT!
              by
              • Verified Purchase
              • Recommended
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              Heats fast and consistently.
              [This review was collected as part of a promotion.] This is a gorgeous oven! I love that I can bake multiple items at same time on different settings, such a time saver. I haven't been able to clean it as easily as it says in the advertising, but I still love it.
              by
                • Recommended
                Fast burner
                [This review was collected as part of a promotion.] We love the fast burners and the middle burner. Cooking with tow different oven is awesome.
                by
                  • Recommended
                  Rating provided by a verified purchaser...
                  Rating provided by a verified purchaser
                  by
                  • Verified Purchase
                  Beautiful Stove!
                  [This review was collected as part of a promotion.] I just purchased my stove. It has 5 burners, one with a griddle and 2 ovens! It’s easy and fun to use and beautiful to look at! It has really enhanced my kitchen and upped my cooking game. My son is developing a love of cooking and it’s a joy to watch him make us dinner with our new lovely LG stove! It’s a game-changer bringing happiness to our lives!
                  by
                    • Recommended
                    Love this double oven!
                    [This review was collected as part of a promotion.] Heats up super quickly, easy to clean and beautiful. I read reviews about the fans being too loud, they are audible but not annoying or loud by any means. I haven’t had issues with the top of the stove but it does look like it could scratch easily.
                    by
                      • Recommended
                      It's a great range, With it being All Stainless Steel...
                      It's a great range, With it being All Stainless Steel everything thing shows up, Just have to clean more often, The whole family is enjoying :) ><>
                      by
                      • Verified Purchase
                      Leaks gas and LG or HD don't care
                      My family woke up to a gas alarm and a kitchen filled with gas due to the front burner leaking gas even in the off position. We now have a new oven that is unusable and even after two weeks and several calls to LG, we still have had zero attempts at a resolution. This oven has had a laundry list of problems that began in the first month. The front left burner doesn’t consistently light without assistance. The oven cooks unevenly. Any dish, pizza, cookies or whatever has to be rotated at least three times during cooking otherwise it will be half burnt and half soggy. The oven temperature is sometimes at least 30 degrees off and sometime it’s not. We had to use an oven thermometer to figure out what temp the oven had decided to cook at on a given day. Another questionable issue is that the oven we received has no serial number on it. LG wouldn’t even service it until Home Depot gave LG the serial number they had on file from our purchase. LG, Home Depot and the service tech sent out by LG all think it is strange that the oven has no serial number on it. We were told by both the service tech and someone at LG that this likely means that it is a refurbished unit. LG sent out a service tech to repair the oven off of our first complaints. He replaced the control panel with a part that obviously doesn’t go with this oven. He thought it was strange, but insisted that it was the part that LG had sent to him to put into the unit. The display numbers are now a bright green instead of the silver they were originally and it doesn’t fit in the display, so you have to stand back to be able to see the oven display. It still bakes poorly and now the burners rattle when the convection oven is running. The service tech, after the last visit and before the gas leak, said that he thought the unit should just be replaced by LG. This was three weeks ago and still nothing from LG. After the gas leak LG was contacted again and they informed us that the service tech doesn’t have ability to request a new unit and that they would send him back out to diagnose the gas leak and address the other issues. It has been two weeks and numerous phone calls all taking at least 40 minutes and each phone call results in them saying someone will call us in 48 hours. Neither LG or Home Depot have any interest of standing behind this product even if that product is leaking gas into a house. Thankfully our gas detector worked like it was suppose to. This will be the last LG product we ever purchase and we will never again purchase an appliance from Home Depot.
                      by
                      Response from LGAnswersJun 17, 2021
                      We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG
                        4 found this review helpful
                        Great Oven So Far
                        [This review was collected as part of a promotion.] I think its a great oven so far...the only issue I have is with the control knobs. Next to near impossible to read them with the color they chose and the angle....
                        by
                          • Recommended
                          Great looking stove
                          [This review was collected as part of a promotion.] I installed this a month ago and it works great. The only issue I can complain about is a whistling sound using the oven. Turns out this is a known issue and I am in the process of having it addresses under the warranty. Otherwise, it works great and is nice addition to my upgraded kitchen.
                          by
                            • Recommended
                            Rating provided by a verified purchaser...
                            Rating provided by a verified purchaser
                            by
                            • Verified Purchase
                            WE LOVE THE STOVE, IT IS BEAUTIFUL AND IS EASY...
                            WE LOVE THE STOVE, IT IS BEAUTIFUL AND IS EASY TO USE.
                            by
                            • Verified Purchase
                            The only reason I’m giving it 4 stars instead of...
                            The only reason I’m giving it 4 stars instead of 5 is the top scratched very easily. Not real noticeable, but my husband used a dry paper towel to wipe up a spot and it left marks. Also the round parts that hold the burners ceramic plates (no clue in the name) also stained very easily. Other than that, once you understand how it all works it cooks great, and I really like the smart feature that notifies my phone and watch when it is done cooking or preheated or needs to be cleaned.
                            by
                            • Verified Purchase
                            2 found this review helpful
                            Love it!
                            Looks great. Previous range had knobs on top side. Pans touched. This one allows plenty of space for pans. Love the double oven and everything is easy to clean!!
                            by
                              • Recommended
                              Great oven
                              [This review was collected as part of a promotion.] We bought this two weeks ago to replace an older oven that went out without notice. So far we are very happy with it. It heats faster and the burners are much better, and a double oven is a great step up from our former single oven.
                              by
                                • Recommended
                                Beautiful stove and best price i can find around! Delivered...
                                Beautiful stove and best price i can find around! Delivered on time with no issues, easy to install, couldn't be happier!!
                                by
                                • Verified Purchase
                                Rating provided by a verified purchaser...
                                Rating provided by a verified purchaser
                                by
                                • Verified Purchase
                                Very versatile oven/range. Like the two ovens and multiple sized...
                                Very versatile oven/range. Like the two ovens and multiple sized burners.
                                by
                                • Verified Purchase
                                Great features!
                                I bought this stove about a month ago and what sold me was the double oven. Smaller oven on top for everyday use and the bottom for larger meals!!! The gas top is easy to clean and looks amazing in my kitchen.
                                by
                                  • Recommended
                                  Not good
                                  We got lg has range ifs the worst gas range we ever got
                                  by
                                  Response from LGE Social MediaMay 8, 2021
                                  Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
                                    No buyers remorse here!
                                    [This review was collected as part of a promotion.] I have had my stove for a almost a month and love it!! I’m still learning how to use it being that it is WiFi enabled but I cook a lot. Also having 5 eyes to work on makes life in the kitchen a lot easier.
                                    by
                                      • Recommended
                                      Showing 1-30 of 415 reviews

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                                      Upper Oven FeaturesStandard Features Only Delay Bake/Delay Start, Oven Light, Oven Temperature Probe, Sabbath Mode, Safety Lock, Wi-Fi Enabled, With Proofer
                                      Number of Burners5 burner
                                      Lower Oven FeaturesStandard Features Only Delay Bake/Delay Start, Oven Light, Oven Temperature Probe, Sabbath Mode, Safety Lock, Wi-Fi Enabled, With Proofer
                                      Lower Oven Capacity (cu. Ft.)4.3 4.3
                                      Range Size (Width)30 in.30 in.30 in.30 in.
                                      Range Installation TypeSlide-InFreestandingSlide-InSlide-In
                                      Oven Cooking ProcessConvectionAir Fry, True ConvectionConvectionConvection
                                      Cooktop FeaturesControl Lockout, Digital Display, Indicator Light- Heating Element On, Indicator Light- Hot Surface Indicator Light, Melting Burner, Simmer Element, Warming Zone, With GriddleDigital Display, Indicator Light- Heating Element On, Indicator Light- Hot Surface Indicator Light, Power Element, RadiantDigital Display, Indicator Light- Heating Element On, Indicator Light- Hot Surface Indicator Light, Power ElementDigital Display, Indicator Light- Heating Element On, Indicator Light- Hot Surface Indicator Light, Power Element
                                      Cleaning TypeSelf CleaningSelf CleaningSelf CleaningSelf Cleaning
                                      Capacity of Oven (cu. ft.)6.9 cu ft6.7 cu ft5.7 cu ft6.7 cu ft
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