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Customer Reviews for LG SIGNATURE 5.8 Cu. Ft. SMART Front Load Washer in Black Stainless Steel with TurboWash and Steam

Internet #207024865

Model #WM9500HKA

Store SKU #1002215160

  • Mega capacity washer fits king-size comforter & bedding in 1 load
  • Pairs best with LG Electric DLEX9500K or Gas DLGX9501K Dryer(s)
  • Save up to 30 minutes per load with new LG TurboWash Technology

Customer Reviews

  • 4.4
    out of 284 reviews
  • 82% recommend this product
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Showing 1-30 of 284 reviews
Wow! This thing is huge and CA King comforter size
They had to take off the door to bring it inside our laundry room. It’s that big so do your measurements before ordering but we can confirm a CA King comforter easily fit inside this washing machine and came out nice and clean :).
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  • Verified Purchase
Large capacity
[This review was collected as part of a promotion.] The LG signature series washer and dryer hold a lot of clothes. They are very easy to use and the wash machine has a super fast cycle which is my favorite. The dryer has a steam cycle for de-wrinkling clothes but I haven’t used it yet so I can’t comment as of yet.
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  • Verified Purchase
Nightmare to own. Leaks from bottom
I have paid so much to have this machine repaired. It is a nightmare. Water everywhere. It is beyond stressful. Do not buy this
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Response from Social MediaOct 14, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG washer. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
    LG Signature Washer Cleans Great & Does it Fast!
    Our LG Signature Washer does a great job cleaning loads small to very large & does it very fast. We've washed king-size comforters & quilts w/ no problems. It handles everyday clothing loads fast & easy as well. Highly suggest getting the pedestal to make it easy to reach back into the machine for things like socks & such (at 5.8 cu ft capacity, it is deep). All-around great machine that washes whatever we have perfectly.
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    • Verified Purchase
    awesome machine
    This machine is wonderful, never seen anything so big and so wonderful.. everything came out super clean
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    • Verified Purchase
    Great washer!
    It's easy to use. Great features. Wifi feature lets you know when the washer is finished.
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    • Verified Purchase
    The very best machine
    this machine does everything large capacity easy maintenance and looks good
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    • Verified Purchase
    Best Washer/Dryer ever owned!
    We are in need of a washer and dryer to accommodate the new grandbaby in the family. After reviewing several makes and models, I decided to buy this LG washer and dryer (gas version) based on the reputation of LG, previous reviews, and features. After every wash clothes were clean and fresh. I specifically like the "Turbo Wash" feature. I also like the kickstart. It is very convenient to use for smaller loads. The sanitation feature is very useful for baby clothes. The dryer is incredible. Very spacious and clothes dry very fast. I especially like the "steam" feature for getting wrinkle-free garments. I highly recommend this washer/dryer.
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    • Verified Purchase
    Saves time with large loads
    This washing machine and dryer set has been a dream come true for my family of four that goes through large amounts of laundry each week! I’m able to save so much time when doing laundry now and it runs so efficiently! The only reason why I give it four stars instead of five is because the door seems to not latch properly all the time even when I shut it pretty hard sometimes I still get a error saying the door is not shut completely. Other than that it has been working wonderful!
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    • Verified Purchase
    Beautiful and easy to use
    I bought this a couple of weeks ago and it is so easy to use and keep clean, I just pick the type of wash and it figures out the time need for load type and weight and off it goes
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    • Verified Purchase
    Fantastic Features. Works very well to clean
    Great Products, Warranty, Quality This us our third LG set in 15 years
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    • Verified Purchase
    Great washer Great valve.
    [This review was collected as part of a promotion.] I bought this a month ago and my wife and I are very happy with this washer. This machine is packed with useful features.we especially like the turbo wash and steam sanitizer. The extra large capacity allows us to load this baby up with heavily soiled laundry that comes out spanking clean every time. A real winner for our family. Definitely worth the money.
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    • Verified Purchase
    Love it!
    Happy with this purchase! I purchased both the washer/dryer set and have been super happy with them. Clothes come out looking clean, washer requires very little soap which is efficient, clothes do not get roughed up, dryer is quick and efficient, steam feature comes in handy when you don't have time to iron. The only minor "complaint" is the door doesn't always latch the first try.
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    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    • Verified Purchase
    Great machine with a couple of concerns.
    I’ve had my LG Signature washer four over a year and the water pump has had to be replaced. I clear the lint trap regularly so I’m not sure why the water pump might have failed so soon. My second concern is that it leveled it using the top of the unit but the drum still seems to lean to the rear. I’m not sure if it’s leveled correctly.
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    • Verified Purchase
    Excellent Choice.
    After spending time looking at Washers I decided on this set. It is expensive but the last washer I bought lasted me 15 years so I expect this washer to last me 20 years. I only had it for a month and my wife is very happy with it. It is quiet and does not shake. We bought the pedestal with it and my wife is supper happy with the ability to do small loads and hand wash cycle. It is too early to rate anything else about it. We are very happy with our purchase.
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    • Verified Purchase
    Great Features, Large Capacity
    Overall, I love this washer. I bought it based on ratings from Consumer Reports. The capacity is great. My only complaint is that the water drain pump went out and needed replacing less than 2 years after purchase. This is the same problem I had with my last LG front-load washer. My only other complaint is how easily the top paint gets scratched. You cannot leave your bottle of detergent on top of the washer during use as it will really scratch up the paint.
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    • Verified Purchase
    Super clean and fresh clothes!
    Super clean and fresh clothes! I love the wide range of setting to perfectly fit the need of the load your washing.
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    • Verified Purchase
    great features so nice easy to used nice product n
    [This review was collected as part of a promotion.] I bought this a few months ago and am so happy that
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    • Verified Purchase
    Started leaking 1st day it was install. HomeDepot didn't provide...
    Started leaking 1st day it was install. HomeDepot didn't provide any help at all. never buy appliance from homedepot again
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    Response from LGAnswersAug 12, 2022
    Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG
    • Verified Purchase
    1 found this review helpful
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    • Verified Purchase
    The 2nd week we used it we had water coming...
    The 2nd week we used it we had water coming out of it all over the floor
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    • Verified Purchase
    [This review was collected as part of a promotion.] Bought this about month ago and its great! Best washing machine I've ever used
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    • Verified Purchase
    Lg Signature front load large loads
    [This review was collected as part of a promotion.] I’m so happy I bought this washer. I have a horse business so my clothes get VERY dirty, I smell like the barn. My other washers didn’t seem to allow enough water into the washer to even make my heavy clothes wet. This one has SETTINGs to allow that and turbo wash to get deep into my laundry.
    by
    • Verified Purchase
    Great features
    [This review was collected as part of a promotion.] I bought this washer in June and I am impressed with how well it operates: quick and efficient! Easy to load and unload. Quiet!
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    • Verified Purchase
    Large and great for families
    [This review was collected as part of a promotion.] Fits so much which is what I need with kids. Easy to use even 6 year old can use it.
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    • Verified Purchase
    Out of order within 8 months
    Bought the washer and dryer set 13 months ago for a new construction. Delivered 11 months ago. In use for 8 months. Started making odd cranking noises when spinning. Intermittent issues with door lock error messages. And finally, the OE error message. Water not draining. Contacted LG via chat. Got worthless advice about running a tub cycle. Recommended repair services in my area from the LG website are inaccurate. Don't waste your money.
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    Response from LGAnswersJul 6, 2022
    We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer LG
      Aaaaaaaawesome
      We bought this set about 4 months ago. I have been married for 50 years and have had many washers and dryers. These are hands down the best I have ever had. Has tons of room and will do Jumbo loads, and also has a sanitary setting which I use often. I would highly recommend these, you will not be disappointed.
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        • Recommended
        2 years later and still works great!
        [This review was collected as part of a promotion.] I bought this washer dryer set with pedestal washer in August 2020. I am so glad I did. This is a beautiful set and it works perfectly. The washer is so quiet and has many different functions and cycles. The mini washer also does a great job cleaning. The dryer is amazing! Clothes literally come out wrinkle free. That is not an understatement. I have never had a dryer work this good. In fact our friends purchased another LG set that wasn’t the signature and in all honestly if you can afford the signature buy it! It’s incomparable to anything else on the market. The only concern I had is the door makes a squeaky sound when the spin goes from high to low and vice versa. I contacted LG and they sent out technicians within a week to fix it. Apparently this is the sounds it makes so I guess it normal. If it wasn’t for that, I have no complaints on this set and I’ve owned it for 2 years. However I do honestly also think anything you buy you have to take care of as well. I always leave my washing machine door open, the soap dispensing area on top slightly open to prevent mold growth. I do tub cycle monthly and the machine looks and smells just like it did the first day. Highly recommend! You will not regret. Best purchase I’ve made.
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        • Verified Purchase
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        • Verified Purchase
        Showing 1-30 of 284 reviews

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        SIGNATURE 5.8 Cu. Ft. SMART Front Load Washer in Black Stainless Steel with TurboWash and Steam
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        LG SIGNATURE 5.8 Cu. Ft. SMART Front Load Washer in Black Stainless Steel with TurboWash and Steam
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