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Customer Reviews for LG SIGNATURE 5.8 Cu. Ft. SMART Front Load Washer in Black Stainless Steel with TurboWash and Steam

Internet #207024865

Model #WM9500HKA

Store SKU #1002215160

  • Mega capacity washer fits king-size comforter & bedding in 1 load
  • Pairs best with LG Electric DLEX9500K or Gas DLGX9501K Dryer(s)
  • Save up to 30 minutes per load with new LG TurboWash Technology

Customer Reviews

  • 4.4
    out of 284 reviews
  • 82% recommend this product
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Showing 1-30 of 284 reviews
Fantastic Washer
I've been using this washer for about a week now. I've probably done 20 loads and I am super happy with it. It does a great job and is super quiet. If you're looking for a large capacity front-load washer, this is it.
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  • Verified Purchase
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  • Verified Purchase
AWESOME WASHER
[This review was collected as part of a promotion.] ?i bought this a few months ago. Runs like a dream. Very quiet and efficient. Love the many settings to choose from.
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Response from LG Social.May 16, 2023
Hey there. Thank you for sharing your love for our LG Washer. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
  • Verified Purchase
Great product
[This review was collected as part of a promotion.] Purchased washer/dryer and pedestal washer. Large items like comforters don’t make the machine unbalanced and everything is cleaned well and quite quickly. Uses not only less water but less soap as well. The pedestal washer is great. More features would make it even more interesting but std washing delicates etc is great.
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Response from LG SocialMay 9, 2023
Hi! #LifesGood when your large capacity washer can handle large loads while being efficient and still offering exceptional cleaning performance! Thanks for the review and the high praise for your LG SIGNATURE 5.8 cu. ft. Large Smart Front Load Washer. Happy washing! Should you need support, we're available via social media! Feel free to send us a DM on Facebook or Twitter at the handle (@LGUSSupport). We'd be happy to assist! ^Chris
  • Verified Purchase
AWESOME PRODUCT
[This review was collected as part of a promotion.] Ok we haven't had this for long, but we love it. I didn't know you could like a washer and dryer so much lol. It's got great settings, tones, speeds and connects great with the LG App. Happy we spent the money.
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Response from LG Social MediaApr 18, 2023
Hi, thanks for taking the time to post your review for your LG SIGNATURE 5.8 cu. ft. Large Smart Front Load Washer. We're glad you are excited about everything your Lg washer and dryer has to offer! Don't forget to perform the tub clean cycle as often as recommended by your owner's manual! Should you have questions or need support, we're available on chat or phone support. More information for these support options can be found here: We'd be happy to assist you! ^Chris
  • Verified Purchase
The washer has great features
I bought this washer and dryer set and this is the best washer I ever owned. I can wash my bed spreads and don’t have to worry about unbalance wash cycles. I love this set I will give it 10 stars.
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Response from LG Social MediaApr 24, 2023
It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience with our products. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
  • Verified Purchase
Amazing, large-capacity washer
[This review was collected as part of a promotion.] This machine is huge! It can easily fit a king-sized comforter and more. The amount of towels it can do at the same time is unreal. I can fit just about every piece of clothing I own into a single load. We've had it for about two years now, without issue. Does a fantastic job, and, again, the capacity is amasing.
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Response from LG Social MediaApr 11, 2023
Hey how are you. Thank you for sharing the love with our LG Washer. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
  • Verified Purchase
Better than we imagined
This machine replaced our older LG front loader we left at our former home we just sold. This machine is really updated and uses a lot less water. The program choices are really a very wide choices. Go with the best go with LG.
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Response from social/lgMar 24, 2023
We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha
  • Verified Purchase
Excellent service and technicians
How many vibration issues with our washing machine and they quickly sent out a technician to troubleshoot it and fix it for us right away!! we’re so lucky that we bought these washing machine and dryer and the extension wty is amazing!
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Response from social/LGMar 29, 2023
We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
  • Verified Purchase
QUALITY MERCHANDISE NO DOUBT
Even the Pedestals are solid, functional and much better looking and better quality than the brand that they replaced. We are an LG family from this day forward. We couldn’t be happier.
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Response from Social MediaMar 13, 2023
Wow! Thank you so much for your positive feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to to serving you always. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
  • Verified Purchase
Great cleaning with capacity to do comforter.
Did not expect visibly better job at cleaning but stunned at how much better towels looked. Capacity handles thick comforters easily. WiFi notifications nice, but an unnecessary frill. Doubt that it raise prices these days. These are big machines so be sure you have space, but you can’t get giant capacity in smaller machine. Fit comfortably in our laundry room. Controls pretty easy to understand. Optional setting up Wifi to phone app pretty straight forward if you do that sort of things. For those technically challenged really not necessary. Nice looking machines, beautifully styled, but who really cares, it’s a washer/dryer in the laundry room, not a sofa in the living room. Set up/install straight forward, pretty easy to do yourself if inclined in that direction. Do suggest you get delivery to leave unpacked machines in laundry room. These are big and heavy machines, takes some real muscle to carry them in from outside, even if only going over entry threshold, never mind stairs. Minimum of two strong men required. Shoving them into place and leveling if necessary after install of hoses and power can be done by one moderately capable individual.
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  • Verified Purchase
Amazing
I bought this to replace another LG set I bought in 2008. That was still working great. I had to replace the drain pump and motor on it in 2020 but that’s not bad for its age. The capacity, style and app are amazing. I can fit my king comforter in there and still have room
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  • Verified Purchase
Washing Machine Ruined By Delivery Company
There is no better washing machine on the market. We absolutely love this Model. The disappointing part was the horrendous delivery company that messed up what should have been a joyous occasion. See my Dryer review for specifics. LG Concierge Service to the rescue. They did what they said they would when they said they would do it and deserve all the praise we can heap on them. I can't express how grateful we are to them.
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  • Verified Purchase
LG Washing Machine is quiet and fast
[This review was collected as part of a promotion.] We have had this washer for 6 months and it is quiet and fast. Some cycles we are still learning as the wash time was close to 2 hours. Cleans very easy - we dry everything off after every final use.
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  • Verified Purchase
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  • Verified Purchase
Love love love love love!!!!
I’ve been eyeing these for about a year and a half and finally pulled the trigger and I’m so glad I did! I’ve had them for about 2 mos now with the washer pedestal. The washer capacity is outstanding for bedding, large loads of clothes and gets clothes clean. Love that I can wash smaller loads in the washer pedestal, super cool concept. Washing is such a joy again!! Overall A+++, no complaints!
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  • Verified Purchase
LG 9500
Bought this 2 months ago. delivered timely. Love this machine. Always stick with LG!
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  • Verified Purchase
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  • Verified Purchase
Best washer ever owned
We bought this washer to go with the dryer and because of it's size. The clothes are cleaner, the cycles are shorter allowing me to wash more clothes and it uses less water.
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  • Verified Purchase
Promptly delivered in excellent condition.
Great price and washer got delivered as estimated. LG signature washer and dryer handles heavy loads with ease. Kick washer is good for quick loads.
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  • Verified Purchase
5 years going strong
I've had this washer and dryer set for 5 years now and never had an issue. They work like a dream and love how they connect to my phone to let me know they're done so I can change them right away. I also like how they remind me when to clean them after so many loads. I'd just always suggest leaving the door open after your done to let it dry out so mold doesn't build up in the gasket. It has a huge drum and can handle big loads easily and is quiet.
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    • Recommended
    1 found this review helpful
    Lg washer
    I bought it a year ago. It worked great. It did mess up but they are suppose to fix it with the warranty.
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    • Verified Purchase
    Great Washer
    Very Happy with the Washer. The large capacity allows us to manage our wah load well and do not have to go to the laundrymat to wash large items such as comforters. Excellent product.
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    • Verified Purchase
    Design updates?
    Its the best washing machine in the world. Will there be an updated version of this model? Automatic detergent dispensing? Improved drain pump performance to get all water out before pre spin balance? Soak option? Extended slow wash? Updated wash basin geometry? Make it at least 6 cb ft? Stackable? Extra water option? Turbo wash run longer instead of short burst and more spray jets? Heavier duty capacity? Pump replacement access panel instead of having to reach in from the back or disassemble?
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      So far, I like it.
      Haven't really had a chance to use it many times yet, but so far, I'm impressed. Clothes come out very dry after the spin cycle, requiring less drying time. The On/Off switch is in an unfortunate location. Every time you lean up against the washer, it turns on or off. It's annoying.
      by
      • Verified Purchase
      Wonderful washer!
      This is such a wonderful washer! I’ve enjoyed using it, if you can say that about doing laundry! Excellent machine.
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      • Verified Purchase
      So Far Pretty Good
      I haven't had this Washing Machine long enough to really evaluate it but it looks great, is big, and has a very good assortment of options and settings. We usually have big loads and use Tide Pods but every load comes out clean, the machine is very quiet and stable. I recommend it so far.
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      • Verified Purchase
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      • Verified Purchase
      Extremely poor quality waste of money
      We've had to replace the drain pump twice now (yes, with LG authentic parts) and it still leaks. the drum also has bad bearings, and our repairman told us it's just not worth it to repair anymore, and not to ever buy LG again because LG appliances are his highest revenue source.
      by
      Response from Social MediaNov 8, 2022
      We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG washer. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
        Unbias Review,
        Have used for about 3 months now. Compared to my on LG washer, this one cycles way too many times; always adding more water, stopping and reversing; and does not get the laundry as clean. My biggest problem is that when the spin cycle starts, the drum moves back and forth causing the door to knock; about the first few seconds and then everything is OK. Yes, I have leveled and re-leveled. Also, the washer is very loud! One other thing I noticed is that when I open the door after a few day of none use, the washer is warm on the inside. I always keep the door open for a few hours or over night after each use, so I don't under what it would be warm on the inside. I love the large load capacity, but very noisy with all the stops/starts and water drains/refill. I do have a rather small laundry room, so a much larger room might make a difference in noise levels
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        Response from Social MediaNov 1, 2022
        Thank you for taking the time to communicate with LG about your experience with your LG washer. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
          Showing 1-30 of 284 reviews

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          SIGNATURE 5.8 Cu. Ft. SMART Front Load Washer in Black Stainless Steel with TurboWash and Steam
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          LG SIGNATURE 5.8 Cu. Ft. SMART Front Load Washer in Black Stainless Steel with TurboWash and Steam
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