Customer Reviews for Lifetime Adventure Swing Set

Bought this set two years ago and it’s started rusting and now there are actual holes on supporting rails from the rust! Absolutely disappointing! Contacted customer service and they say it’s” due to the weather “. It’s been only two years! No warranty for wasting 2k on a product that should at least last 5-7 years if not longer!

I bought this for a christmas gift, Quality is excellent grandchildren play on it everyday

This playset is amazing! Even our 14 year old grandson loves playing on it with his siblings! We shortened the swing chain for him and he had so much fun swinging and laughing! This is a very durable and well made product! My husband and I are 65 and thankfully, he is very fit and can handle heavy things! I was like a support person. Some of these parts are very heavy!! At times I wish another man had been here to help him. But he and I got it put together and my grandchildren love the swing under the fort!

Can not top the quality

Excellent Quality would purchase again

I bout this 3 years ago and had some problems with the rust due to the weather in Florida, I had the best experience with customer service, they exchange the Swing and made my kids happy. The level of service of this company is the best I have ever seen. thank you.

Follow the directions closely and the set goes together very easily. The set is very sturdy. I didn't anchor it and my grandchildren swing high causing very little lifting of the legs of the swing. The issue I had was with the shipping company. The shipping company destination was only 7 miles from me. They shipped the swing across the country, but when it arrived to the shippers destination, they failed to meet the delivery date because they wanted more money to deliver it to my home even though my purchase already included delivery. Lifetime and Homedepot took care of the extra cost they wanted.

Quality product. The grandchildren love it. Their parents love to swing on it too!

Now that the play set is assembled it is wonderful, and we are happy with the purchase. However, the shipping process was less than smooth, and we were missing a box and several large pieces when it did arrive. These were shipped promptly when we notified Lifetime.

This is our second Lifetime Swing Set Purchase. We absolutely LOVE it!! Great construction, durability, and customer service. You won't regret it!

Prepare yourself for a pretty extensive construction project that requires at least 2 ppl but the results are well worth it. It’s a quality set with great customer support behind it. I couldn’t ask for more.

Bought a lifetime Playset online. Assembly was easy and a few parts were made wrong. Called lifetime they sent them 2 day shipping. Highly recommend lifetime Playsets

We bought 2 play centres And when it is 70Foutside at 9:30 am the slides were not usable. The surface temputure on the slide read 129F. That is boiling water. When I phoned, the response was ...do not use ! Duh. The slides should not be in the sun...where outside would you put slides? The photo on websites are outside pictures. Why would slides get that hot?

I called needing a washer that I lost and customer service was amazing. Took the info placed the order and it will be mailed ASAP to me! Easy peasy!

Sharon in customer service was awesome.

This is a product that will last. Really high quality, very clever design and thought out instructions. The aftersales support is also second to none. You really get what you pay for with this company. Yes it's more expensive than some playsets made overseas but it's worth every penny

We have had this swing set for two months now and absolute love it! Ours boys who are 5 1/2 and 3 1/2 play on it almost everyday. They love having so many ways to climb, the slide is super fun, and they are always swinging. Once we found the manual (it was hidden in the roof box!), it was fairly straight forward and simple to put together. Everything about it is HIGH QUALITY. My only warning is that the playhouse portion is fairly high off the ground and has a lot of openings, so be sure your kids are at least 3 or they could fall.

Just got the swing set together that I bought for the grandkids. It is so sturdy and I bet it lasts a lifetime. The kids love it and I can’t keep them off of it. Also, the company is super to work with. The slide has some damage in shipping and I called and was told, “No problem. All we need is the model number and product ID and we will get it to you in a couple of weeks.” Best company and best swing!

Bought this as the reviews were good and seemed easy to put together. After realizing nothing was marked we hired out the job to people who put these things together. Took three guys 7.5 hours and two trips for fasteners since we didn’t receive them all or they broke. The holes for the rough didn’t line up and the parts to the steering wheel that my daughter loves were missing. Also was surprised how thin the metal material is. If I had to do it over I’d buy something else. Disappointed

We bought the Big Stuff Swing Set 5 years ago for our 3 year old grandson. He loves it and uses it regularly. He loves to play pirate using the ship's wheel and binoculars, he calls it his "Jolly Golly". He and I enjoy eating lunch up on the platform-picnic style. When we first bought the playset he was too young to use some of the features. We wanted to buy a set that he both use right away, the baby bucket swing and the slide, and we wanted there to be activities that he could grow into such as the climbing wall and cargo net. Now that he's 8 years old he has me time him as he runs relays going both up and down the slide, climbing wall and cargo net. I have just recently acquired 3 new grandkids through marriage and I'm looking forward to the new memories we are going to make.

I bought a play ground set for my grandchildren from this company and they love it. The propeller swing broke and the company sent a brand new propeller swing. This company stands by the warranty and are very helpful. I would recommend this company’s merchandise anytime thank you.

We love this but yes, it Does rust. The swings are the worst with the rust. Overall, my kids have loved this for years ans it was worth the investment

I cannot thank you enough for your kindness! Your supplying this cargo net will lend enjoyment to many children. Thank you

Our Lifetime playground set has withstood many a storm and 8 years later looks great and has lasted through our 5 children playing on it most days. However, our neighbor's trampoline flew into it during a recent severe storm and we needed to replace a section of roof along with a bar. They provided us the parts at a great, low cost and made sure to include extra hardware. They were extremely helpful and polite, as well.

As a fairly advanced DIYer I expected to put this together in no time at all, but I was mistaken - it's a pretty big project and will probably take 10-20 hours depending on your experience level. After building this I have some tips that may help: * Several parts look extremely similar but have slight differences, and it's not obvious which part is which (they're not labeled). The instructions include a Parts Identifier that makes it easier to distinguish each part, but for some reason that section is in the middle of the instructions after section 3. I wish Lifetime would just label the parts with their part numbers, but since they don't you should use the Parts Identifier to make sure you don't get the parts mixed up. * Use the BILT app, which gives 3D versions of each step. There were a few steps in the instructions that were not completely clear to me, but every time this happened the BILT app helped me figure out what to do. * The barrel nuts (part BTS) and their matching bolts are extremely prone to cross-threading. If you start putting these together and notice a lot of resistance, take the bolt out and start over. If you try to force it you can shear off the bolt inside the nut, and then you'll have to wait for spare parts before you can finish putting it together. Fortunately Lifetime customer service is great and shipped out the replacement parts to me at no cost, no questions asked. * There are several sections where you have to use self-drilling screws to make holes in metal. The instructions tell you to just do this with a screwdriver, which I guess is technically possible but it will take forever. I would highly recommend using a center punch and hammer to get this started, then a small drill bit (I used 1/8-inch) to make a pilot hole. Once you do that the self-drilling screws will go in MUCH more easily. * If you think you can do this alone you're mistaken. Several sections can be done alone, but unless you have four arms you absolutely need a helper for some of the other sections. * A ratcheting socket wrench will make your life a lot easier. A deep socket (not regular socket) that's 1/2-inch makes it much easier to attach the steering wheel. * There were a couple of sections where I found a right-angle drill adapter to be very helpful. I'm pretty sure you could get by without one, but it will make things easier. Overall I have no major complaints about this playset, I just wish that all of the parts would be labeled with their part numbers. Delivery was easy, assembly was time-consuming but not overly challenging, and my kids love it.

The play set is well made and heavy duty. We are very happy with purchase. Considering the quality, we felt the price was excellent.

This playset is solid and durable. Our kids and their friends love it. They've spent many hours playing on it. The only problems we have had are with rusting hardware (bolts and screws). Overall the structure is in great shape and we've had it over 3 years. We like it so much we're taking it when we move to our new house.

I would like to share that I am very pleased with the swing set and my kids have a blast while playing on it. It is a high quality unit and appears that it will last a long time. My only complaint was the assembly time. I spent about 8 hours on assembly, but I was by myself. I recommend two or three people for assembly. Other than that I was and have been very happy with this purchase.

Great, easy to follow assembly instructions, very high quality parts, finished product exceeds our expectations. Had 1 issue with fasteners & they shipped replacements overnight. Very pleased with the purchase and our experience.

Love lifetime products! This playset is the second time we bought the same one for my kids, we sadly left one at our last house. The smooth edges makes it so no one gets slivers. Every part of it is built to last.