Hello Dave and thank you for the feedback you posted on the Home Depot website. We are very sorry to hear of the difficulty that you experienced with your Moen Banbury 24 in. Wall Mounted Towel Bar in Spot Resist Brushed Nickel. The Moen Banbury 24 in. Wall Mounted Towel Bar in Spot Resist Brushed Nickel includes mounting hardware for drywall and stud installations. The Moen Banbury 24 in. Wall Mounted Towel Bar in Spot Resist Brushed Nickel has been thoughtfully designed, manufactured under strict quality guidelines and is backed by our lifetime limited warranty to the original product purchaser. Our product specialists are available for pre-purchase, installation or warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.