Hello Joey and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that you are dissatisfied/disappointed with your new Moen Banbury 3-Piece Bath Hardware Set with 24 in. Towel Bar, Toilet Paper Holder, and Towel Ring in Brushed Nickel. Your new Moen Banbury 3-Piece Bath Hardware Set with 24 in. Towel Bar, Toilet Paper Holder, and Towel Ring in Brushed Nickel have been thoughtfully designed, manufactured under strict quality guidelines for reliable performance/excellent value and they are backed by our lifetime limited warranty to the original product purchaser. Moen product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.