Customer Reviews for MOEN Brass Rough-In Posi-Temp Pressure-Balancing Cycling Tub and Shower Valve - 1/2 in. CC Connection

Hello TK and thank you for the feedback you posted on the Home Depot website. The Moen Align Single-Handle Posi-Temp Tub and Shower Faucet Trim Kit in Chrome (Valve Not Included) has been thoughtfully designed, manufactured under strict quality guidelines and is backed by our lifetime limited warranty to the original product purchaser. Should you require technical or warranty assistance you can call us at 1-800-289-6636. We are available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello Olga and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that you are unhappy with your Moen Voss Posi-Temp 1-Handle Tub and Shower Trim Kit in Chrome (Valve Not Included). Our product specialists would be happy to work with you to find out why this fixture is not working for you. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello Leslie and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the temperature control issues you are experiencing with your new Moen Align 1-Handle Posi-Temp Valve Trim Kit in Chrome (Valve Not Included). There are several possible causes of the condition you described in your review and all are repairable without re-opening your shower wall. Your handle may be installed incorrectly or a replacement cartridge may be needed. Our product specialists would be happy to troubleshoot this issue with you and they would work to find a satisfactory warranty resolution. Please call us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello Cesar and thank you for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are happy to have the opportunity to hear your opinion. The Moen Kingsley 1-Handle PosiTemp Valve Trim Kit with Valve in Chrome is manufactured in the USA with foreign and domestic parts. Moen also manufactures some products in other global locations that primarily service markets in those regions. Regardless where they are manufactured, all Moen products pass all evaluation and certification testing, meet or exceed national standards for product performance and are backed by our lifetime limited warranty to the original purchaser. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reach at 1-800-286-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.