Hello Gmoney and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Contemporary Towel Ring in Chrome did not meet your expectations. Your Moen P5860 has been thoughtfully designed, manufactured under strict quality guidelines, and will provide you with years of dependable service. Moen is always working to improve our products to provide economical and beautiful design options for our customers. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).