Customer Reviews for MOEN Duralast Replacement Cartridge

Thank you Len so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Duralast Replacement Cartridge has a 1-year warranty with purchase. To fully resolve your issue, please contact Moen directly to further troubleshoot your product at 800-289-6636. Our current business hours are Monday through Friday from 9:00 am – 5:30 pm (Eastern Time).

Hello Neil and thank you for the feedback you posted on the Home Depot website. We are sorry to hear about your experience with the Moen Duralast Replacement Cartridge. What you described is not consistent with the quality we strive to provide. Our product specialists would appreciate the opportunity to work with you to troubleshoot your leak. Please contact us at 1-800-289-6636; we are available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello TK and thank you for your feedback on Home Depot’s website for our Moen Duralast Replacement Cartridge is loose for you. The issue described in your review would have been best handled under Moen’s One Year Warranty. As the original purchaser of the Moen cartridge, you can contact Moen directly under the product’s Warranty. We would be delighted to troubleshoot the issue and present you with warranty options to quickly resolve the matter. Should you require any warranty or pre-purchase assistance, please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Eastern Time Monday through Friday.

Hello wholeekow and thank you for the feedback you posted on the Home Depot website regarding the Moen Duralast Replacement Cartridge. We are sorry to hear the cartridge has been replaced on your Motion Sense kitchen faucet but the faucet is still dripping. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello BrianG and we are sorry to hear the Moen Duralast Replacement Cartridge did not fit your faucet. The Duralast cartridge fits our single handle kitchen and bathroom faucets manufactured after 2009. In the future, you may find it helpful to contact us for product/parts information prior to purchase. We would be able to verify kits needed for your project and make product recommendations best suited for your situation. Do not hesitate to call us at 1-800-289-6636; our business hours are 9:00 a.m. - 5:30 p.m. EST Monday through Friday. We are here to provide support and ensure you will be satisfied with your Moen product.