Hello William, thank you for the feedback you posted on The Home Depot website regarding the Home Care 12 in. x 1-1/4" Concealed Screw Grab Bar with SecureMount in Peened Stainless Steel. We are sorry to hear this grab bar did not meet your expectations. We are happy to hear you purchased the 9" version of the product. Our product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.