Hello CATHY and thank you for the feedback you posted on The Home Depot website for the Moen Verso 8-Spray Dual Wall Mount Fixed and Handheld Shower Head 1.75 GPM in Chrome. What you described is not consistent with the quality we strive to provide. We would be glad to help you and show you we stand by our products. Please get in touch with us at the 800 number below. Our product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.