Thank you very much for your feedback, PS. We would like to sincerely apologize about these issues you have experienced with the Providence Center Arch Jet Black Left Hand Inswing Painted Steel Prehung Front Door with Brickmold. This is not something we would expect or like to hear regarding the quality that our customer has received so I have provided a link to our retail warranty online form for your convenience below:
https://masonite.insightpro.com/#/page/online-inquiry
I highly recommend filling it out to initiate the warranty process where a representative from our warranty department will be in contact with you in a few business days to address and resolve this issue. If you have any additional questions, please don't hesitate to contact us directly at 800-663-3667 from 9:00AM to 5:00PM EST. Sincerely, Masonite