We were pleased to see "Made in America" on the box, however, later after installation, greatly disappointed. This fan left your factory in a totally unusable condition. It is so badly out of balance it vibrates our whole house. Product testing? Quality control? Now we need to hire someone to take it down so we can replace it. Disgusted and disappointed.
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Response from Master FlowSep 26, 2023
Sorry for your experience. We do not typically have issues with this product. Thank you for your feedback and we value your concerns. If you have any other inquiries about our Master Flow products please email, warrantyllbp@gaf.com
1 found this review helpful
Sep 20, 2023
I have not been able to find anyone to install this fan. I am not able to review anything except delivery at this time which was excellent.
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Response from Master FlowSep 26, 2023
Thank you for the feedback. Glad you were satisfied with your Master Flow purchase.
Sep 7, 2023
Fan vibrates and causes a terrible harmonic vibration . Something is terribly wrong with fan design.
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Response from Master FlowSep 8, 2023
Sorry for your experience. We do not typically have issues with this product. Thank you for your feedback. If you have any other inquiries about our Master Flow products please email, warrantyllbp@gaf.com
Verified Purchase
1 found this review helpful
Aug 24, 2023
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Verified Purchase
Aug 16, 2023
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Verified Purchase
Aug 15, 2023
One was DOA, the other had Wifi signal problems
Ordered 2 units. Thankfully I read reviews and had them pre-wired to make sure they were operational first. One unit was completely dead, and had a crushed dome. The other unit operated, but the wifi signal strength 30 feet away from an access point providing 2.4Ghz was -87 dbm. -90dbm is loss of connectivity. My phone inches away was >60dbm. The unit was unable to communicate with the internet/app and never appeared in the app.
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Response from Master FlowAug 17, 2023
Sorry for your experience. Thank you for your feedback and we value your concerns. If you have any other inquiries about our Master Flow products please email, warrantyllbp@gaf.com
Aug 9, 2023
Had to return the fan because the motor was burnt out. It had clearly been installed, used, and returned. Given the motor manufacture date stamp of 2020, I suspect someone pulled a fast one by buying a new unit, swapping out their burn out motor, and returning the assembly w/ the dead motor in it. I don't know how Home Depot could prevent this, short of bench testing the motor, but it was a bummer to deal with. Fortunately, Home Depot's customer service recommended I just order a new unit and basically do the same thing - return the assembly w/ the burnt out motor (which I wrote all over in sharpie to note its defect). It was a hassle to reinstall a new motor, but at least I didn't have to buy it twice. To thanks to Home Depot for that. Lesson for me: avoid purchase of re-shelved items. As for the fan, itself, it's fine. Moves about 1250 cubic feet of air per second. This is the second one I've installed. The motors won't last forever, because they run all the time in heat, but they significantly cool the garage space I'm using this for.
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Response from Master FlowAug 10, 2023
Thank you for the feedback. Glad you were satisfied with your Master Flow purchase and we value your concerns.
Verified Purchase
Aug 9, 2023
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Verified Purchase
Aug 5, 2023
Item received timely,installed,working well after adjusting thermostat.My only concern /issue is its not quiet while operating,very noisy.Price of item very reasonable.Thanks.
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Response from Master FlowAug 9, 2023
Glad you were satisfied with your Master Flow purchase. Thanks for the feedback. If you have any other inquiries about our Master Flow products please email, warrantyllbp@gaf.com
Verified Purchase
Aug 2, 2023
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Verified Purchase
Jul 27, 2023
sorry I returned to the store and purchased the 1500 CFM fan.
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Response from Master FlowAug 1, 2023
Thanks for the feedback. Glad you were satisfied with your Master Flow purchase.
Verified Purchase
1 found this review helpful
Jul 26, 2023
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Verified Purchase
Jul 20, 2023
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Verified Purchase
Jul 12, 2023
The fan came smashed and I have to return it for a new one. I just haven't had time to stop by the store.
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Verified Purchase
Jul 6, 2023
Yes fan is quiet and I love the WiFi connect option. Every fan made should connet to WiFi
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Response from Master FlowJul 7, 2023
Thank you for the feedback. Glad you were satisfied with your Master Flow purchase.
Verified Purchase
Jul 6, 2023
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Verified Purchase
Jun 28, 2023
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Verified Purchase
Jun 28, 2023
Simple installation. Replaced a previous model. Works very well...
Simple installation. Replaced a previous model. Works very well and very quiet.
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Response from Master FlowJun 30, 2023
Thank you for the feedback. Glad you were satisfied with your Master Flow purchase.
Verified Purchase
Jun 25, 2023
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Verified Purchase
Jun 20, 2023
Leaks in a hard rain
Installed as per manufacturer's instructions. Leaks like a sieve under a hard rain from splash off the roof coming in under the hood. Roof pitch is 8/12. Poor design, poor execution. Very unhappy.
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Response from Master FlowAug 18, 2023
Please give us a call at 1-800-211-9612 so we can better understand your issue and help you with a resolution.
Thanks
2 found this review helpful
Jun 7, 2023
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Verified Purchase
Jun 2, 2023
It met my expectations. So far so good....
It met my expectations. So far so good.
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Response from Master FlowJun 7, 2023
Thank you for the feedback. Glad you were satisfied with your Master Flow purchase.
Verified Purchase
May 25, 2023
Works great, good air flow. Only poor pint is only...
Works great, good air flow. Only poor pint is only the top canopy is painted, flashing is mill finish unpainted.
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Response from Master FlowMay 25, 2023
Glad you were satisfied with your Master Flow purchase. Thank you for the feedback and we value your concerns.
Verified Purchase
1 found this review helpful
Apr 27, 2023
Addict fan review
It is very quiet, And was easy to install.
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Response from Master FlowApr 27, 2023
Thank you for the feedback. Glad you were satisfied with your Master Flow purchase.
Verified Purchase
1 found this review helpful
Feb 8, 2023
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Verified Purchase
Nov 23, 2022
Very good product easy to install...
Very good product easy to install
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Response from Master FlowNov 29, 2022
Thank you for the feedback. Glad you were satisfied with your Master Flow purchase.
Verified Purchase
Oct 6, 2022
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Verified Purchase
Oct 5, 2022
Install was pretty straightforward. Decent price. The unit is alot...
Install was pretty straightforward. Decent price. The unit is alot bigger than I expected.
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Response from Master FlowOct 5, 2022
Thanks for the feedback. Glad you were satisfied with your Master Flow purchase.