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Customer Reviews for Maytag 21 cu. ft. Top Freezer Refrigerator in Black

Internet #300014288

Model #MRT311FFFE

Store SKU #1002351508

  • POWERCOLD gets everything back to nice and cold, nice and quick
  • BRIGHTSERIES LED Lighting casts a bright, white light on food
  • 10 year limited parts warranty, see warranty for details

Customer Reviews

  • 4.1
    out of 1,382 reviews
  • 79% recommend this product
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Showing 1-30 of 1,382 reviews
Dents easy, top drawer will NOT stay on the track
[This review was collected as part of a promotion.] The drawer on the top shelf kept falling off the track so we had to remove it. The freezer size is great, the interior of the refrigerator is nice but you CANNOT fit full size items like a 2 liter of soda on the shelves. Like all of the garbage made these days, they dent RIDICULOUSLY EASY.
by
Response from Consumer CareAug 12, 2024
Thank you for bringing this to our attention. We regret you are having these concerns with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding please include your contact information and reference Case # 576632. Let’s see what we can do for you! Marie Q
    Limited lower temperature in freezer section.
    [This review was collected as part of a promotion.] Can’t get the freezer section down to 0 degrees, but maybe 10 degrees is okay.
    by
      [This review was collected as part of a promotion.] I wouldn’t buy it again. I can’t put it on recommend setting. It freezes things on bottom shelf. Pepsi has slush in it. I would like it on the recommended setting so the milk would be colder.
      by
        Bright and light inside
        [This review was collected as part of a promotion.] I just don’t like that I can hear it run. It’s pretty loud and seems to run frequently
        by
          • Recommended
          [This review was collected as part of a promotion.] I like the space inside the fridge and the freezer! Plus I love the light in the freezer the best thing of all!!!
          by
            • Recommended
            Love the touch-free stainless.
            [This review was collected as part of a promotion.] Bought a month ago every thing is currently great.
            by
              • Recommended
              Great spacious fridge
              [This review was collected as part of a promotion.] I bought this refrigerator for my garage. Its freezer space is very generous and the tray allows for easy access to all my frozen goods. The temperature is great and despite it being in a non conditioned room the energy consumption seems great. The refrigerator section has easy access and multiple trays and cubbies to easily organize and adjust the height of the shelves to fit juices or milk. For the price it it a great deal for a back up ur a main refrigerator option.
              by
                • Recommended
                It’s falling apart after only a week.
                [This review was collected as part of a promotion.] I have had this since May 14, 2024. I have slowly started to stock my refrigerator and just this past week on May 22, 2024, the full width deli drawer has started to fall out of track. The drawer keeps falling even with just a package of cheese in it. This is ridiculous to have this happing with a new product.
                by
                Response from Maytag TeamMay 30, 2024
                Thank you for bringing this to our attention. We regret you are having these concerns with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding please include your contact information and reference Review ID # 281262731. Let’s see what we can do for you! Marie Q
                  Lots of room for the little stuff
                  [This review was collected as part of a promotion.] Love, love my re fridgerator. Nice to have the room to put all my perishables in theno same refrigerator. Unsure of the glass shelves but time and use will tell how well they hold up.
                  by
                    • Recommended
                    It does what it’s supposed to do, keep my food cold. It is very minimalist, but that’s what I want. No water dispenser, but that’s why ordered it. They seem to break easily. It replaced my expensive LG junk refrigerator that had the bad compressor. My appliance repair guy recommended Maytag, and I’m glad he did.
                    by
                    • Verified Purchase
                    1 found this review helpful
                    Problem detected
                    [This review was collected as part of a promotion.] I bought this 2 months ago but when I close the bottom refrigerator door the freezer door opens.
                    by
                    Response from Consumer CareMar 28, 2024
                    We regret you are having these concerns with your refrigerator, Guto55. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook https://www.facebook.com/maytag or Direct Message on Instagram https://www.instagram.com/maytag/ . When responding please include your contact information and reference Case # 506107. Let’s see what we can do for you! Marcos O
                      Beat up fridge
                      [This review was collected as part of a promotion.] I bought it wrapped it plastic and undamaged Styrofoam so you know it happened before they got it ready to ship. The entire top back of it has been crushed. A drawer is shattered and the interior walls are so beat up the shelves barely hold onto the dented in ridges.
                      by
                      Response from Consumer CareMar 28, 2024
                      We regret you are having these concerns with your refrigerator, Steve1988. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook https://www.facebook.com/maytag or Direct Message on Instagram https://www.instagram.com/maytag/ . When responding please include your contact information and reference Case # 504999. Let’s see what we can do for you! Marcos O
                        Poor shelving
                        [This review was collected as part of a promotion.] Pros: good lighting. Cons: door does not self-shut and bottom shelf is barely tall enough for a gallon of milk
                        by
                          Loud!
                          If I could give this a 0 rating I would. It is ear shattering loud!
                          by
                          Response from Consumer CareFeb 27, 2024
                          Thank you for bringing this to our attention. We regret you are having these concerns with your Refrigerator, Sample. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding please include your contact information and reference Case # 487226. Let’s see what we can do for you! Marie Q
                            So far so good
                            [This review was collected as part of a promotion.] I've only had for a week, but so far great. It is quiet and roomy. Light enough to be handled by one person.
                            by
                              • Recommended
                              Very well designed inside.
                              [This review was collected as part of a promotion.] I’m very happy I purchased this refrigerator. I’m very happy with it.
                              by
                                • Recommended
                                Found it after five years
                                [This review was collected as part of a promotion.] We’ve been looking for a fridge for five years, that was simple and was made by a good manufacturer. This unit checked all of our boxes for size, space, looks, price and easy to customize to our needs.
                                by
                                  • Recommended
                                  Big size, worked good
                                  [This review was collected as part of a promotion.] Its working ok. Inside big enough. I love this model. But wire of eclectric not long enough. And i meed extra extend plugin wire. Machine running with a liitle sound noise, i dont like it, but ok
                                  by
                                    • Recommended
                                    Good storage options
                                    [This review was collected as part of a promotion.] Works great as soon as I unboxed it and plugged it in. Looks good and has plenty of storage options.
                                    by
                                      • Recommended
                                      MAYTAG Fridge
                                      [This review was collected as part of a promotion.] We love our New MAYTAG Refrigerator. It is spacious, well-lit and quiet running.
                                      by
                                        • Recommended
                                        Came scratched and dented factory sealed
                                        [This review was collected as part of a promotion.] Bought from Best Buy and was factory sealed with plastic and styrofoam very well protected and when we took that all off,it had scratches in 3 places and a huge dent at the top side right. But my house is small and it’s the only one that fits perfectly. I can’t stand a water bottle or salad dressings in the main areas. I have to lay everything on its side. And if you adjust it,it just makes the other areas smaller too.
                                        by
                                          • Recommended
                                          Finally a top freezer with light! ☀️
                                          [This review was collected as part of a promotion.] I bought this a week ago and so far so good. I love that the freezer has a light and it has plenty of space. It also runs pretty quietly.
                                          by
                                            • Recommended
                                            Whisper quiet
                                            [This review was collected as part of a promotion.] I bought this 8 days ago & am very pleased. The only drawback is there’s no separate compartment in the freezer to make ice cubes from trays so I saved it from my old fridge. I did NOT want the auto ice maker.
                                            by
                                              • Recommended
                                              Loud, obnoxious fridge, terrible customer service
                                              This is the loudest, most obnoxious fridge we've ever had. It's been a symphony of noises since it was first plugged in, despite following troubleshooting directions from the Maytag website. Seriously, you can hear this thing across the house. Maytag has ignored all customer service inquiries via both online help center and phone. It's been almost 4 months now. We were excited to own a Maytag, thought they were a quality brand, but apparently those days are long gone.
                                              by
                                              Response from MaytagTeamJul 18, 2023
                                              Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, AC2023. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand
                                                4 found this review helpful
                                                Beautiful refrigerator
                                                [This review was collected as part of a promotion.] I like the look both inside/out…but it NOISY. I Had to replace my 20 y/o Whirlpool which was very quiet! This fridge has a nice capacity internally and light inside freezer which is great. I was not able to delineate which side I wanted the door to swing open on when I ordered, and was delivered by a moving company. My husband didn’t ask them if they were able to change the door swing. Guess we will figure it out. My husband doesn’t like the limited ability to adjust the shelves for common sized jars or food containers.
                                                by
                                                  Maytag Refrigerator
                                                  [This review was collected as part of a promotion.] I purchased this a couples weeks ago love love love my refrigerator
                                                  by
                                                    • Recommended
                                                    Disappointed
                                                    [This review was collected as part of a promotion.] Because you have to be really careful to keep the airflow vents completely clear or else it freezes up, it really cannot hold much, especially the freezer section. It's very frustrating how easily it ices up and I then have to empty the entire thing, unplug it and defrost it with a hairdryer. I've never had a fridge this sensitive and needing so much open space for airflow. The drawers in the fridge are also very flimsy.
                                                    by
                                                    Response from Consumer CareJan 4, 2023
                                                    Thank you for bringing this to our attention. We regret you are having these concerns with your Refrigerator, TaraBW. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! Marie Q
                                                      Perfect for me
                                                      [This review was collected as part of a promotion.] I am a paraplegic man and this refrigerator works perfectly for me I can access everything and it’s very energy efficient
                                                      by
                                                        • Recommended
                                                        3 weeks since delivery and great so far.
                                                        [This review was collected as part of a promotion.] Love the extra large deli drawer and lights in both frig and freezer. Frig and freezer exactly correct temperature Looks amazing in kitchen, very upscale
                                                        by
                                                          • Recommended
                                                          Great look and features.
                                                          [This review was collected as part of a promotion.] My refrigerator was delivered on August 16th, it looks better in my kitchen than I imagined. I love the adjustable door shelves, I can clearly see everything, and the finish is very easy to clean. Oh, the freezer is great, also.
                                                          by
                                                            • Recommended
                                                            Showing 1-30 of 1,382 reviews

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                                                            Refrigerator Width (in.)

                                                            32.75 in

                                                            32.75 in

                                                            32.75 in

                                                            32.75 in

                                                            Depth (Excluding Handles) (in.)

                                                            30.63 in

                                                            30.63 in

                                                            30.63 in

                                                            32.5 in

                                                            Height to Top of Refrigerator Case (in.)

                                                            65.5 in

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                                                            65.5 in

                                                            65.5 in

                                                            Ice Maker Features

                                                            No Ice Maker

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                                                            Total Capacity (cu. ft.)

                                                            20.5 cu ft

                                                            20.5 cu ft

                                                            20.5 cu ft

                                                            21.3 cu ft