Hello Customer, Appreciate your inputs - this product by design is a strainer and just like any strainer if there is hair/debris build-up, the flow will be impacted - and all you have to do is to remove the stopper, clean the strainer and put it back. Obviously, this may not be the solution for you - if you had contacted us when you first faced the issue, we would have offered you alternative solutions - we offer many styles of stopper and hair catchers. In the future if you have any issue with our products, kindly contact us at sales@pfwaterworks.com and we will help address your concern promptly. Thanks.