Customer Reviews for Ring Chime Pro Wireless (2nd Gen) for Video Doorbells and Cameras

Hi JAMES.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring doorbell online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you are experiencing connection issues with your device. Usually, a device falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router. I have included a link here to an article on our website with more information on troubleshooting steps that you can take to ensure that you have the best possible connection to your network:
https://ring.com/support/articles/8i61o/Fixing-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

I have also included the link here to an article on our website with information on how to optimize the placement of your Ring Chime Pro: https://ring.com/support/articles/sb470/Using-the-Chime-Pro-Placement-Test-to-Optimize-Wifi.

If any additional information is needed regarding your Ring Chime Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/.

Sincerely,
Melissa from Ring.

Hi HomeDepotCustomer.

Thank you for taking the time to share your experience with us. We understand the importance of having a smooth and seamless setup process so that you can begin using your Ring Chime right away. You should be able to enjoy the peace of mind that the Ring Chime Pro is designed to add to your home security. We hear your concern and are here to help.

We are happy to hear that you were able to return the device to The Home Depot. For your reference, we have included the link to an article on our website with more information on transfering ownership of a Ring device: https://ring.com/support/articles/k8jn9/transfer-device-ownership.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Melissa from Ring.

Hi DINA.

Thank you for taking the time to share your experience with us. Your experience with Ring is our top priority, and it is important to us that when investing in our products, they meet your needs and expectations. The Ring Chime Pro is designed to work in many environments to provide you with peace of mind and security. Rest assured, we hear you and are here to offer you some help.

It sounds like the device is not performing as intended. Even with your Chime Pro, your router is still your main source of connection for your Ring device. Ideally, the maximum distance between the router and your device is 20-25 feet with the Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal.

At Ring, your safety and security is our top priority. It is normal for electrical devices to feel warm to the touch. We have included a link here to the safety and information page for the Ring Chime Pro (2nd Gen.): https://ring.com/support/articles/21o4j/Important-Product-Information-Chime-Pro-2nd-Gen. If the device appears to be damaged, discontinue use immediately. If you still have the device in your posession, feel free to reach out to Ring Customer Support for assistance. Click the link here to choose your method of contact: https://ring.com/support/contact-us.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users like yourself have an open discussion platform to share their experiences, as well as solutions to potential causes for concern: https://community.ring.com/.

Thank you,
Melissa from Ring.