Customer Reviews for Ring Outdoor Wi-Fi Wired Standard Surveillance Camera with Motion Activated Floodlight Black Certified Refurbished

Hi luke2.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Floodlight Cam function consistently and reliably so that you can effectively monitor your home. The features and technology provided by the Ring Floodlight Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as intended. We appreciate you spending your valuable time working with our Customer Support team toward resolving your concern. The Ring Floodlight Cam is a motion-activated HD security camera that includes two floodlights. We are happy to provide you with some additional information regarding connection issues and the lights staying on.

There are several reasons why your device may be offline. We have listed some here:
There could be an internet service disruption in your area.
Your wifi network name has changed, or your wifi network password has changed.
You switched from a 2.4 GHz (2G) to a 5 GHz (5G) wifi network, and your Ring device is not compatible with 5 GHz. Try re-enabling the 2.4 GHz network—all Ring doorbells and security cameras are compatible with 2.4 GHz networks.
Physical obstructions between your Ring device and wifi router, such as large metal appliances, multiple walls, heavy furniture, or concrete, stone, or other dense building materials.
A blown fuse, power outage, or loss of backup power to the device or router.
If you have a Floodlight Cam that is connected to a light switch or a timer, make sure the switch is set to “on” or the timer is working so the camera receives power.

We have included a link here to an article on our website with more information on troubleshooting connection issues: https://ring.com/support/articles/88jsv/Solving-Connection-Issues-with-Your-Ring-Device.

We also recommend power cycling the Ring Floodlight Cam by turning off the breaker or switch that is connected to the device for 30 seconds. Turn the power back on and wait a full 60 seconds for the device to completely reboot. For more information on rebooting your Ring Floodlight Cam, please visit this link: https://ring.com/support/articles/p8z2n/Rebooting-your-Video-Doorbell-or-Security-Camera.

When you purchase a new or Certified Refurbished Device (which, for clarity, excludes Devices sold as “Used” & Used Devices sold as Warehouse Deals), we warrant the device against defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase. For specific instructions about how to obtain warranty service for your device, please contact Ring Community Support. Visit this link to choose your method of communication: https://ring.com/support/contact-us.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. Please let us know if we can be of additional assistance!

Thank you,
Melissa from Ring.

Hi JASON. I know it can be frustrating to deal with technical issues, but I'm happy to point you in the right direction. If your Floodlight Cam has fallen offline or stopped working, first ensure it is still receiving sufficient power. The Ring Floodlight Cam must be hardwired at 110-240V. After verifying there is sufficient power attempt to reconnect the camera to wifi by following the steps here https://ring.com/support/articles/qzhz4/How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi. Make sure you're able to access the camera to put it into setup mode. If these steps don't work, feel free to reach out on the Ring Community for help from other neighbors. You can locate the Ring Community, our peer-to-peer forum, at https://community.ring.com/. All the best, Ashley from Ring.

Hi Stephen, I know it's important to get the most out of your home security devices. For video quality concern, we have some troubleshooting steps that may help here https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting. It's also important to ensure that your Camera is receiving a strong wifi signal for the best performance https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength. I hope this helps. All the best, Ashley from Ring.

Hi HaiTran. If you are having issues connecting to your WiFi, you may need to move your WiFi access point closer to the Floodlight Cam for the initial setup. You can also add a Chime Pro to your network to extend your WiFi. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.