#1 Home Improvement Retailer

Customer Reviews for Samsung 7.4 cu. ft. 120-Volt Champagne Gas Dryer with Steam Sanitize+

Internet #311122030

Model #DVG54R7600C

Store SKU #1006062452

  • The Steam Sanitize+ cycle removes 99.9% of germs
  • Automatically optimizes time and temperature of your drying cycle
  • Protect clothes from heat damage while avoiding excess energy use

Customer Reviews

  • 4.6
    out of 132 reviews
  • 82% recommend this product
Filter by:
Showing 1-30 of 132 reviews
Broke right after a year
dryer’s drum cracked after 1 year of normal use in a 3 people household.dryer made odd rotation noise and found crack on weld after checking the drum.
by
Response from SEA CareOct 19, 2022
Hi Dave, Thank you for sharing your review of the experience of the noise on your dryer. Here is a link to "Samsung dryer is noisy": https://www.samsung.com/us/support/troubleshooting/TSG01000979/ I also shared this video about "Understanding noises and error codes on your Samsung dryer": https://www.youtube.com/watch?v=O-spYqpi2-s Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145053828), which will help our team pull up your information. Have a great day. Melardo
    Squeaks Loudly and Scratches easy.
    Our dryer has squeaked loudly since the day it was delivered. After hoping it would go away after it had broke in we had no luck. We contacted Samsung and they sent out an appliance repair company to fix the problem. I hate the fact that I spent a lot of money for a higher end unit just to have it torn apart two months later. Also the top scratches very easily. I would not recommend this unit. I also own the washer and have not had any issues with it.
    by
    Response from SamsungFeb 3, 2021
    Hi Eric51! I understand your dryer is Squeaking and i want to help resolve that concern. The link is listed below.

    (https://www.samsung.com/us/support/troubleshooting/TSG01000979/) ^Nic Samsung
      Consumer Safety issue needs immediate corrections
      I use a lot of Samsung products, phones, tablets, and many household appliances. The Gas Dryer was delivered to me on April 3 this year, order number #US058568550. I was happy with everything in the beginning but when I used it the first time, the upper right corner of the door cut my hand to bleeding (see 5 pictures attached), I called the customer service right away, he promised to replace me a new one, but because of the COVID-19 situation, it is hard to do social distancing for installers come to install the second dryer, I feel not safe to do that. Now every time I use the dryer, I need to be very careful to prevent the door cut my hand again. I believe the engineering design and the production assembly needs to be improved, not sure a new one can resolve the problem. This is about consumer safety and to prevent injury during use. If it is not during the pandemic situation, I will return the machine and order another one.
      by
        Best Dryer in the market!
        [This review was collected as part of a promotion.] Not only that it looks the best with its beautiful stylish gold color, performance is best with numerous drying options for all types of clothing possible.
        by
          • Recommended
          This Samsung gas dryer has so many features and controls it is a little overwhelming but I'm lear...
          This Samsung gas dryer has so many features and controls it is a little overwhelming but I'm learning. First the install. This is a gas dryer so I had to hook up the gas line and since I was replacing an older dryer all I had to do was reconnect the gas line to the new one; same for the vent duct. However, I have never had to hook up a water line to a dryer but this required one because of the steam function. The dryer comes with a "Y" hose connector so that I could come off the cold water line to my washer. My wife has already used the "Refresh" function which used steam to remove cigarette odors from a jacket. The dryer has a large capacity which I like and I also like the drum light so I can see inside while unloading it. The door only opens 90 degrees and is always sticking out in the way; it would have been nice if it opened up 180 degrees and be parallel with the dryer and out of the way. Also, when I dry with the automatic settings, the load is still slightly damp requiring me to do a timed dry however, I am still learning the settings so this may not be a long term issue. All-in-all, this is a very nice dryer. It looks great and the touch controls are cool.
          by
          Response from SamsungFeb 3, 2021
          Thanks for the outstanding review, Codlo! I'm confident your new Samsung dryer will continue to impress! We love hearing from customers like you! ^Shifa Samsung
          • Recommended
          I have had this now for a cple weeks and must admit , it a great dryer. This gas dryer is big ins...
          I have had this now for a cple weeks and must admit , it a great dryer. This gas dryer is big inside and does the job right the first time around. I bought the matching washer and it's fantastic also. The steam in this dryer is perfect for the wrinkles in clothes. It has all the bells and whistles that anyone could possibly need . The site should tell you when you order the gas dryer that the delivery people do not hook it up. Someone else will come on another day and hook it up and haul away your old dryer then. So it meant taking off time from work that I did not plan on. So now everyone knows the process now ! The gentlemen who came and hooked it up were great though. If your thinking about buying a new dryer , give this a serious look !
          by
          Response from SamsungFeb 3, 2021
          Hello! Thank you for taking time out of your day to leave us positive feedback on your new Samsung dryer! Sounds like you made an excellent choice. Welcome to the Samsung laundry experience! ^Lena Samsung
            • Recommended
            We have been using this new natural gas dryer for a few weeks now. The champagne color is eye-cat...
            We have been using this new natural gas dryer for a few weeks now. The champagne color is eye-catching and elegant. It is large capacity and has all the features and settings you need including a drying rack for sneakers and the steam sanitize function which requires connecting to a water supply. The door swing is easily changeable which the delivery crew did for us. One favorite feature is the lint screen designed to capture and prevent any globs of lint falling deeper into the dryer vent! Another good safety design is the vent sensor that continuously monitors the condition of the air duct because most people never think of checking for a clogged vent tube which could lead to a fire.
            by
            Response from SamsungFeb 3, 2021
            We definitely agree, FlyersFanForLife! There is nothing better than finding an appliance that not only looks great, but also has tons of awesome features like this dryer. Thank you for being a loyal Samsung customer. ^Shifa Samsung
            • Recommended
            remarkable dryer. i was not aware a dryer had so many features until this one arrived. the drum c...
            remarkable dryer. i was not aware a dryer had so many features until this one arrived. the drum capacity is huge which is great. the features seemed overwhelming at first but turns out its very simple to use. the steam feature is amazing it works great and removes wrinkles and is supposed to help sanitize items that may need it. its quiet operation, handy features easy to remove lint trap and even a boot dryer rack is included. Samsung has earned another customer for more than just my tv's.
            by
            Response from SamsungFeb 3, 2021
            Hello Chris! Samsung is honored to be a part of your home. Your loyalty is appreciated. We definitely want to provide great products and excellent customer experiences. ^Shifa Samsung
            • Recommended
            We love this dryer and it perfectly complements our new washing machine. It’s beautiful in the ch...
            We love this dryer and it perfectly complements our new washing machine. It’s beautiful in the champagne color, easy to operate and relatively quiet. Great capacity dryer with a multitude of options. There is a steam and sanitize function which is invoked as one of the dryer cycle options. The dryer is deceivingly light and easy to move around. The dryer gives you so many options including a) 12 Preset drying cycles, b) 9 Drying options and c) 5 Temperature levels. Makes it easy to dial in that perfect set of options from normal to delicate. The rotary dial on the control panel is feather light to operate. The removable gray shelf for sneakers or other items that don't tumble well is a nice feature. There is a light when you open the door for better visibility of the contents. We are pretty good about cleaning out the lint catcher on a regular basis, but having an indicator is a welcome feature. If you decide to use the steam feature on the Gas dryer you will need to install the included cold water line brass Y splitter in order to provide cold water to both the washing machine and the dryer. Be aware that you might need one additional water hose depending on the distance of the machines to the water supply. The dryer does come with a short black hose that should work in most cases. We were surprised to see that the machines did not arrive in the typical cardboard shipping containers. Instead it had hard foam on both the top and bottom with a strong plastic wrap. The machines arrived with no damage but it seemed like it was more likely to dent wrapped in plastic.
            by
            Response from SamsungFeb 3, 2021
            That’s fantastic CaptainPico! Thank you for taking time from your day to let us know you are enjoying your new Samsung dryer. You’re the best! ^Shifa Samsung
            • Recommended
            Samsung 7.4 cu. ft. electric Champagne Gas dryer with steam sanitize, This dryer is very modern l...
            Samsung 7.4 cu. ft. electric Champagne Gas dryer with steam sanitize, This dryer is very modern looking and the Champagne color is beautiful, We Love this dryer it even comes with removable tray to dry sneakers and other accessories, The steam sanitizer is awesome to eliminate bacteria, Another great feature it has reversible door that can open from either side, This dryer is a really big step from our old dryer we purchase 15 years ago So many setting to get familiar with, We Love the matching washer also. The Delivery men were so awesome in connecting all the gas line and vent hose.
            by
            Response from SamsungFeb 3, 2021
            We would like to thank you for providing this detailed feedback, Joco. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Shifa Samsung
            • Recommended
            Beautiful dryer and very quiet
            [This review was collected as part of a promotion.] This dryer is visually stunning and only matched by it's performance. I love the steam and wrinkle free function.
            by
            Response from Samsung CaresNov 12, 2019
            Glad to hear that you have found the perfect dryer for you and your family. Thank you for selecting Samsung for your laundry needs. ^Cat
              Oversized dryer
              [This review was collected as part of a promotion.] I am really enjoying using this oversized dryer!! It is huge! I love that I can throw in all my bulky towels at one time. How about those big comforters that need to be washed every year??? This makes it a breeze. It has many drying cycle settings, a lint filter indicator and can be hooked up to your phone. Comes with a cool looking drying rack which is great for drying sneakers and blankets. This dryer is super quiet and my clothes come out looking wrinkle free.
              by
              Response from Samsung Cares Nov 13, 2019
              That is fantastic news! We are glad that your dryer with its innovative features and large capacity has added something special to your laundry experience. Thank you for being a part of the Samsung family! ^Cat
                High Quality Dryer
                [This review was collected as part of a promotion.] This dryer from Samsung is a high-quality unit the materials are made from high-quality steel and stainless steel the features are incredible this unit features a steam option that eliminates the need for ironing your clothes. Simply Set the dryer to the steam option and the dryer will take care of everything for you this dryer has a beautiful polished stainless steel drum and has many options to make sure that your clothes and linens are cared for no matter what type of fabric they are I would highly recommend purchasing this unit because it is not only beautiful but it is functional and offers all the options that you need to care for your family .
                by
                Response from Samsung CaresNov 8, 2019
                Samsung is pleased that you are enjoying your new dryer. We take pride in providing our customers with quality products and innovative features that make our customer's lives easier. Thank you for choosing Samsung for your laundry needs! ^Cat
                  Dryer from the future !
                  [This review was collected as part of a promotion.] Got this JUST yesterday @!@ Ran it 3X, dries clothes nicely ! you can tell by the quiet sound that this beast is POWERFUL ! Has a zillion settings, the styling is like a supercar ! Finish is nice. Capacity will EASILY do the largest comforter ! Love the steam option so clothes dont wrinkle. Shoe rack is a nice bonus addition... the leveling feet are EASY to set if your surface is uneven ! Super love the blue display (matches all of my other SAMSUNG appliances !!)... There really isnt enough words in a day to describe this dryer (which I got as a pair with its matching twin washer)!
                  by
                  Response from Samsung CaresNov 5, 2019
                  The technology of today was once the science of yesterday. Samsung is excited to know that we have exceeded your expectations with our sleek modern design without having to sacrifice a quiet performance. Welcome to the Samsung experience! ^Cat
                    Love this Dryer!
                    [This review was collected as part of a promotion.] You got a large load of towels? no problem! I love all the features of this dryer! The steam sanitize is the best - especially with shoes or pillows! it's easy to use yet very high-tech! the finger-print resistant surface is perfect when you have little kids that touch everything. we have our dryer on a pedestal so you don't have to bend down to get the clothes out. we also switched the door to open the opposite way and it was very easy to do so. I could not be happier.
                    by
                    Response from Samsung CaresOct 30, 2019
                    Joy is the simplest form of gratitude! We are glad that your dryer with its amazing features and sleek design has added something special to your laundry experience. Thank you for being a part of the Samsung family! ^Cat
                      Spacious
                      [This review was collected as part of a promotion.] I love my new dryer. It’s sleek and spacious. I like that it has the steam function built in and has so many other settings. I can easily set it for what ever I need to dry. I like the fact that I can turn the drum light on or off when needed so that it saves energy. I am able to dry bigger loads/items easily and in a timely manner. My family loves the little song that plays when the drying is complete.
                      by
                      Response from Samsung CaresOct 23, 2019
                      Whistle while you work! We are happy to hear that our dryer with all the bells and whistles, along with the quiet powerful performance has added something special to your laundry experience. Welcome to the Samsung experience. ^Cat
                        Hurray for Top Loaders
                        [This review was collected as part of a promotion.] We've been using a front loader for the last 6-7 years and although they do a decent job, they are dirty and not the best smelling at times due to water not draining properly from wash to wash. This new Samsung top loader is fantastic. The features on it are state of the art and the cleanliness of the stainless steel tub makes the washer look brand new all of the time. The chimes it plays after a load is complete are great and cheerful and not your standard buzzer sounds you hear from most washers. It has all of the capabilities of your standard washer plus the ability to do quick washes, or deeper washes depending on how much of a load of clothes you have or how dirty the load of clothes may be. The outside look of these black stainless steel appliances is stunning and look much better than our previous units.
                        by
                        Response from Samsung CaresOct 22, 2019
                        Whistle while you work! Samsung is excited to know that we have exceeded your expectations with our sleek design and powerful performance without having to sacrifice the cleanliness of your laundry. Welcome to the Samsung experience. ^Cat
                          Smart Quick drying with ECO friendly options
                          [This review was collected as part of a promotion.] This dryer (DVG54R7600V) is an excellent match for the WA54R7600AV washer! It has enough capacity to clean the entire load from the washing machine. The steam cycles like Wrinkle away, Steam Stanize, and refresh come in hand for delicates item and getting small wrinkles out for clothes that might have been misfolded. I like the fact a sensor on the inside will allow drying to stop when clothes are dry. The only thing I wish I could set off or on is Eco Dry. Eco Dry uses fewer resources for drying, which will take more time to dry. There are times I am trying to get clothes drier to wear for my 3and 2-year-old, and if I forget to turn off Eco Dry, the drying time will take 1hiiur and 15 minutes vs. 46 minutes.
                          by
                          Response from Samsung CaresOct 22, 2019
                          Eco Dry: The Eco Dry function is enabled by default for Normal and Timed Dry. Simply press the Eco Dry button to disable that feature. For more information about Eco Dry and all other features, please use this link http://bit.ly/2odMKhy to download a copy of your user manual. Thank you for selecting Samsung for your laundry needs. ^Cat
                            Horrible.
                            [This review was collected as part of a promotion.] we're now on our third machine that doesn't heat. third. at this point, samsung should get us a working machine and give us a refund.
                            by
                            Response from Samsung CaresOct 15, 2019
                            I realize your experience has been less than ideal, and I would like to have the opportunity to change that. If you are still having issues with your dryer, I would love to talk to you more about this situation, and assist with getting service set up on your unit. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140573742. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat TMS Ticket #: 22399
                              This dryer (DVG54R7600V) is an excellent match for the WA54R7600AV washer! It has enough capacity...
                              This dryer (DVG54R7600V) is an excellent match for the WA54R7600AV washer! It has enough capacity to clean the entire load from the washing machine. The steam cycles like Wrinkle away, Steam Stanize, and refresh come in hand for delicates item and getting small wrinkles out for clothes that might have been misfolded. I like the fact a sensor on the inside will allow drying to stop when clothes are dry. The only thing I wish I could set off or on is Eco Dry. Eco Dry uses fewer resources for drying, which will take more time to dry. There are times I am trying to get clothes drier to wear for my 3and 2-year-old, and if I forget to turn off Eco Dry, the drying time will take 1hiiur and 15 minutes vs. 46 minutes.
                              by
                              Response from SamsungFeb 3, 2021
                              That’s great, 0735nurse! Thanks for taking time from your day to let us know you're enjoying the new dryer. You're the best part of Samsung! ^Shifa Samsung
                                • Recommended
                                Form AND Function!
                                [This review was collected as part of a promotion.] After a lifetime of bottom of the barrel dryer experiences I was super excited for the arrival of my new Samsung electric dryer. This is the first time I've owned a higher-end dryer and I must say I am not disappointed in the least! It's all thanks to The Insiders!! First of all the thing is beautiful! The black stainless with smoke glass front is really a sight to behold! It's not only beautiful but it is also packed with features. It's huge for one. 7.4 cubic feet is no joke. No more worries about over-crowding with big loads. The moisture-detection ensures that I'm not over-drying my clothes and they always come out smelling fresh. It comes with a drying rack for shoes or anything else you don't want tumbling around while it dries. The door is reversible so your washer can go on either side without the door getting in the way. There's a lint filter light right up top to remind you when it gets full. The lint filter itself is just inside the door so it reminds me every time to empty it out before I put clothes in. There are 12 built-in presets to cover the majority if your drying needs but on top of that you can customize the dryness, temp, and time individually to get everything just right. My favorite thing is probably the steam cycle though. It's never been easier to get those wrinkles out! Not only will it use the steam as part of the anti-wrinkle setting but it can also steam sanitize the interior to keep it extra clean. Even better than I expected! Lots of convenience features and a beautiful design. Very happy with my Samsung dryer!!!
                                by
                                Response from Samsung CaresOct 4, 2019
                                Joy is the simplest form of gratitude! Samsung is pleased that you are enjoying your new dryer. We take pride in providing our customers with quality products and innovative features that make our customer's lives easier. Thank you for choosing Samsung for your laundry needs! ^Cat
                                  My Laundry Room has never looked so sexy
                                  [This review was collected as part of a promotion.] Laundry has never been such an amazing experience before this. I thank Samsung and The Insiders for reminding me that laundry doesn't have to suck! And that the laundry room doesn't have to look drab. I was concerned about having a black laundry set but I actually LOVE it. I am actually motivated to renovate my laundry room based around the laundry set! The design is sleek and modern without looking stiff without personality. One of the true beauty of the dryer is that its silent! Like truly silent. Not it starts silent then slow starts growling and shaking like a manic animal. It was such a pleasant surprise. Even the light reminder that the load had completed was not obnoxious. For the first time ever, I did not mind having a cup of coffee and waiting for the clothes to complete. That was my way of testing. If I can actually read my book and drink coffee in the laundry room while the clothes are being cleaned and dried, then we can truly call this a success! I used the steam dryer on my nightclothes. Super easy to use and it actually worked! What an amazing concept of steaming my delicate clothes rather than the conventional way of drying. But the drying performance for regular clothes was great too. Every pieces of clothing was thoroughly dried. I am assuming that this is because of the dry sensor. Terrific! I was surprised to see how many drying features there were. I am not sure if I will ever be at the point where I have ti use so many of these options. But it is great to know that the option is always there.
                                  by
                                  Response from Samsung CaresSep 27, 2019
                                  Joy is the simplest form of gratitude! Samsung is excited to know that your new dryer has made the chore of doing laundry a more pleasant experience. Thank you for choosing Samsung for all your laundry needs and welcome to the Samsung family. ^cat
                                    Too expensive, not worth it.
                                    [This review was collected as part of a promotion.] Good dryer, but very lousy guarantee and poor after sale service. These appliances always seems to break down after the warranty expires! WHY? And on top of that, repair service is extremely expensive. I don't recommend buying expensive appliances, like this one, just because the service age is very short. Just buy a basic dryer and don't pay extra for all the useless extra's.
                                    by
                                    Response from SEA CareSep 16, 2024
                                    We always appreciate your observations about our products and services, mike s. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. -John
                                      Buy the extended warranty
                                      [This review was collected as part of a promotion.] Dryer broke down 6 months after warranty expired….technician Samsung sent out didn’t know how to fix it….wife caught him on YouTube trying to figure out how to install replacement part….he either broke it trying to install or part came broken….still waiting for competent technician to come fix it.
                                      by
                                      Response from Samsung CareJan 3, 2024
                                      Greetings, We can understand your disappointment about the experience you had. Let us help you. We would be delighted to have a direct conversation with you to learn more about the issue of your dryer. Please feel free to get back to us via the options below, as we look forward to helping you set up a visit with an authorized Samsung technician. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146693159, which will help our team pull up your information. ^Rainly
                                        Rollers go bad way to often.
                                        I bought this washer/dryer set 2 years ago the washer is great no issues. The dryer is another matter. We are now on the 4th set of rollers and belt. This is ridiculous. I tried to reach out to Samsung but the bot couldn't understand the issue. I always have to add more time for a normal size load to dry, the rollers/belt keep going out making it ridiculously loud. The top scratches so easy. It looks like my 10 year old set I replaced these with in just 2 years. I dont use it outside of normal laundry. My set that I had 10 years I never replaced the rollers once. Miss those LGs.
                                        by
                                        Response from SEA CareOct 25, 2022
                                        Hi, Thank you for the review. Let's go and check some settings on the dryer. When you do laundry, you should consider the weight of each load you wash/dry to get the best results. Please see the link below. The best laundry load size for your Samsung washing machine and dryer/Load your dryer https://www.samsung.com/us/support/answer/ANS00080262/ Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature. Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort. Check out the link for more details. Samsung dryer is noisy https://www.samsung.com/us/support/troubleshooting/TSG01000979/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Charles
                                          Extremely Disappointed
                                          I bought a washer and dryer 16 months ago. The dryer failed.
                                          by
                                          Response from Samsung CareJul 12, 2022
                                          Dear Samsung Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products. To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern. Your Reference Ticket Number: 1144688918 Thank you, and stay safe! -Angelica
                                            Another Samsung winner
                                            Good Samsung quality. No operating issues. More-than-adequate cycles to dry various loads.
                                            by
                                            Response from SamsungJan 5, 2022
                                            Hello Wojos! It is a wonderful thing when your expectations and product performance meet. Thank you for choosing our Samsung dryer! Welcome to the Samsung Experience! ^Lena Samsung
                                            • Verified Purchase
                                            • Recommended
                                            by
                                            No complaints so far....
                                            No complaints so far.
                                            by
                                            Absolutely Beautiful. Once it’s done drying, the machine sings u...
                                            Absolutely Beautiful. Once it’s done drying, the machine sings u a cute melody. I wish the glass wasn’t so black, it makes the whole room darker. Overall I’m excited to do laundry. That’s a win.
                                            by
                                            Showing 1-30 of 132 reviews