Customer Reviews for Samsung 7.5 cu. ft. Electric Dryer with Steam in Black Stainless, ENERGY STAR

Hi djjustfrank, Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not drying clothes properly and taking too long to finish. Usually, this happens if the cycle and settings do not match the laundry type and size. Don't worry will surely notate your feedback about this matter for a better product in the future. I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience: https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/ Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00051022/ The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ The dryer cycle takes too long: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ Clothes are not dry after using the Samsung dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime. https://www.samsung.com/us/support/answer/ANS00050526/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/DV45K6500EV/A3 If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144575865 Thank you for choosing Samsung. Have a great day. -Trisha-

Hello Mikey70,

We appreciate you informing us that your Samsung dryer doesn't dry clothes properly and is loud. We apologize for the inconvenience and will gladly look into this for you.

Here are the links to the troubleshooting steps to try when your Samsung dryer has a drying issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q

The link below contains information on what to do when your Samsung dryer is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/

For reference, you may check the link below for the best laundry load size for your Samsung washer and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/

Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, give them this number (1144858913), which will help our team pull up your information.

Thank you!

-Angelica

Hi Mikey1970, I understand your disappointment with the dryer, and I'd love to help you with that. Be aware that the Heavy Duty cycle with high-temperature heat should be selected when drying items made out of heavy fabrics, such as jeans, corduroys, or work clothes, and Bedding cycle For bulky items such as blankets, sheets, and comforters. Since you also mentioned it is making a loud noise, I'll recommend you make sure that the dryer is properly leveled. If you don't notice any difference, please contact Samsung Customer Support via: LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support Facebook Messenger: http://m.me/samsungsupport Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Toll-free calling: 1-800-SAMSUNG ^Jefry

Hello Danielcannon2002, I apologize for the inconvenience you are experiencing with this dryer. Please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle