Customer Reviews for Samsung 7.5 cu. ft. Vented Electric Dryer with Steam Sanitize+ in Platinum
- SteamSanitize+: Eliminates 99.9% of bacteria and germs
- Sensor Dry: Helps prevent overdrying for optimal fabric care
- Smart Care: Troubleshoot from the convenience of your smartphone
Customer Reviews
Dec 19, 2023
Bad Heating Element
Bought this dryer two years ago, and things were going well until last week. The heating element went out. Disappointed this broke only two years in.
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Response from Samsung CareDec 19, 2023
Hi Nick,
We acknowledge the value of a working dryer in your household. We would love to aid you with it.
I have shared a Samsung link below to help with your experience with this dryer model.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146650723 to help our team pull up your information.
Leo
Customer review from Samsung USNov 4, 2023
Absolutely the worst product!
I bought the Samsung dryer 2 years ago. I have replaced the heating element and thermostat 4 times! My wife just informed me it went out again. It's going to the salvage yard this week and I'll be buying an LG, Maytag or Whirlpool.
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Response from SEA CareNov 7, 2023
Hi,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Customer review from Samsung USOct 19, 2023
Don't buy
The drier is awful, no matter the setting, other then timed dry, the drier doesn't dry. This machine doesn't do its singular job, DRY. I have dealt with this for over a year now.
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Response from SEA CareOct 20, 2023
Hi there,
Drying clothes has never been fast and easy with a dryer. Let us look at the solution to get the dryer working correctly.
Here is a link to help you with the dryer. Please follow the steps, and click the hyperlinks for further assistance.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146431784 to help our team pull up your information.
Have a great day.
^Aloe
Customer review from Samsung USAug 29, 2023
Not durable
3 years old and essential started a fire/dense smoke in our closet with the motor needing to be replaced. Servicing through Samsung has not been helpful and big charges as we are out of the 1 year warranty. Very frustrating for what we thought was a high end device. Not planning on buying additional samsung products based on this experience.
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Response from Customer careAug 31, 2023
Hi there,
Should you need more assistance with your appliance, kindly provide us with more details about the dryer and contact us.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146227028) to help our team pull up your information.
Have a great day,
-Ernest-
Customer review from Samsung USAug 29, 2023
We have had this dryer for less than two years...
We have had this dryer for less than two years and it started to make a loud banging sound, smelled hot and smelled like something was burning. We called Samsung and come to find out there is only a year warranty on their products. Seems like a brand new dryer should last longer than two years. Would not recommend due to poor quality.
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Jul 20, 2023
Failed before 2 years
Dryer model DVE45R6100W failed before we had it for two years. Moisture sensor failed first, now HC error showing up and dryer won’t function.
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Response from Samsung CareJul 25, 2023
Greetings!
It is our pleasure to help and guide you with what you are experiencing with your dryer model.
The most common cause for an HC (heating error) error code is lint blockage either in the lint screen, vent system, or simply the dyer has difficulties exhausting the heat from the drum. We recommend running a vent blockage test. Please turn to pages 34 - 36 of this model's user manual shared below for the steps in executing a "vent test" and the meaning of the test result.
https://downloadcenter.samsung.com/content/UM/202307/20230706180846510/DC68-03381T-15_IB_DV6300_EN_230705.pdf
If you experience other error code(s) with this dryer, please visit the Samsung link shared below.
Samsung Dryer has an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
I have shared a Samsung link below to clean your dryer. This will help with the HC error you are getting. It is also highly recommended to clean your exhaust vent, it is the last drop-down menu within the link.
Clean your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00050526/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146061484 to help our team pull up your information.
Leo
Customer review from Samsung USJan 23, 2023
Stopped working right after 1 year warranty.
Stopped working 2 months after the 1 year warranty expired. Waiting for a repairman who is telling me it could be 300 plus dollars to fix. With a dryer being not even 2 years old there should be no issues.
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Response from SamsungJan 23, 2023
Hi Nancy,
We are glad to know that you already have a scheduled technician visit.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
We are glad to know that you already have a scheduled technician visit.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
Jan 4, 2023
does a good job, has great features
[This review was collected as part of a promotion.] i have had this dryer about 4 years. only had 1 problem so far.
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Customer review from Samsung USDec 14, 2022
Roomy and Powerful
[This review was collected as part of a promotion.] After much research and abandoned cart offenses, I landed on this dryer and matching washer based on my needs and budget. I've broken both in and am impressed with the drying capability. Each drying option works well without damaging my unmentionables or jumbled or twisted garments. My only gripe, which isn't a knock on the function of this product but a general observation, is that bulky items like comforters will ball up, requiring lengthy drying time.
While I'm not visually impaired, I love the use of musical sound and braille to assist the user in wayfinding around the control panel. There's nearly a full scale and you can almost play Mary Had a Little Lamb.
I highly recommend this dryer, especially if you want a sleek, visually appealing, yet functional product.
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Customer review from Samsung USDec 12, 2022
Do NOT BUY
DO NOT BUY. Samsung doesnt honor warranties. We’ve been out of a washer for a week and theyre refusing to replace it even though its a manufacturer error.
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Response from SamsungDec 12, 2022
Hi,
We know the feeling of not having a working appliance for a week. We want to know more about what arises in your Samsung dryer.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
We know the feeling of not having a working appliance for a week. We want to know more about what arises in your Samsung dryer.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Dec 8, 2022
Dryer
[This review was collected as part of a promotion.] This dryer is great. You have to hook it up to your water for the steam sanitize mode. It comes with a splitter/ adapter. It's great at removing all the lint on your laundry.
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Customer review from Samsung USDec 2, 2022
It okay
[This review was collected as part of a promotion.] I bought it But there are 2 things I do not like the door doesn’t open all the way . Whent I dry blanket it’s a hassle because The Dryer stops when in the middle is still damp , when I put the dryer in timed dry on 20 minutes .. It turn off at about 5 min because it senses it’s dry But it’s Not ….. not sure how to go about that I have tried countless times . With 5 kids I don’t have time to waste . I have had it about a 3weeks .
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Response from Samsung CareDec 12, 2022
Hi Mary,
Let's go ahead and get you some details on how we can maximize the dryer.
The door of the washer can swing open to 90 degrees maximum; forcing it to open further may cause damage to the door.
Please see the link for more details on how far the door can open.
Dimensions on page 2
https://image-us.samsung.com/SamsungUS/samsung/us/home-appliance/pdf/07012019/DVE45R6100C_V6.pdf
If your dryer is heating, but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. And these are only some of the possible causes.
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
When you do laundry, you should consider the weight of each load you dry to get the best results. Both heavy and light items can overload your dryer. Please see the link below.
The best laundry load size for your Samsung washing machine and dryer / Load your dryer
https://www.samsung.com/us/support/answer/ANS00080262/
Please check the additional details when drying large items like a blanket.
Does not dry on page 57
https://downloadcenter.samsung.com/content/UM/202101/20210108101259759/DV6300_DC68-03381T-11_EN_CFR_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145238190) to help our team pull up your information.
Have a great day.
^Charles
Customer review from Samsung USNov 23, 2022
Nice wifi feature!!
[This review was collected as part of a promotion.] This particular dryer has an insane (great!!) steam feature that refreshes semi smelly item of clothes. Had a sweater that I haven't worn in a while with a musty order. Instead of putting in through a long wash cycle, I threw it in the dryer and selected the steam-sanitize cycle and the order was gone!! Also great with getting rid of wrinkles & allergens in clothes. Highly recommend
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Customer review from Samsung USNov 18, 2022
Good Product
[This review was collected as part of a promotion.] Excellent price and features. Buying direction from Samsung was a real value
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Customer review from Samsung USNov 5, 2022
Good Product - Poor Installation
Product is fine. The installation by RXO was not complete. This is a Dryer with Steam Sanitize. The Sanitize feature requires connecting the dryer to a water line. The product name: "Electric Dryer with Steam Sanitize" should explain the installation requirements.
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Customer review from Samsung USOct 15, 2022
Great Dryer
[This review was collected as part of a promotion.] So happy I brought this dryer. It is a very fast drying machine and quiet.
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Customer review from Samsung USOct 10, 2022
DAVID BARBER NEW SAMSUNG 7.5 ELECTRIC DRYER
[This review was collected as part of a promotion.] SO FAR EXCELLENT DRYER AND IT IS A QUIET DRYER AND HAS LOTS OF FEATURES.
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Customer review from Samsung USSep 29, 2022
RUN far away
Product never worked upon delivery. Awful experience!
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Response from Samsung CareSep 29, 2022
Dear Valued Samsung Client,
To better assist you with this concern, don't hesitate to get in touch with our Samsung Customer Service Department at 1-800-7267864 (1800-SAMSUNG). They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Chrystel
Customer review from Samsung USSep 20, 2022
Issues at less than 1year old
In less than a year I now have a scrapping, metal to metal noise as the dryer drum rotates. Stayed home from work for the service visit - they replaced the motor assembly and it was much worse noise. They realized the new assembly was damaged so they put the old one back in and now another service visit later this week. I never had issues like this with prior units so this being my first Samsung appliances purchase is not going well.
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Response from SEA CareSep 20, 2022
Hi toomanyhobbies,
Congratulations on your new appliance purchase. We are here to help you out with your dryer noise concern, you may click the below link for a troubleshooting guide.
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (73574494) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Customer review from Samsung USSep 12, 2022
Never had an issue until now (2+ yrs)
the only issue i have is the dryer will stay on for only 3-5 minutes then it cuts off. i noticed “cooling” stays on the whole time. dont know if that has anything to do with it. does the same thing on every cycle, clean the lint tray, checked the outside vent, no error codes, dont what to do next.
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Customer review from Samsung USSep 9, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Sep 7, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Sep 7, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Sep 2, 2022
by
Aug 31, 2022
Heating Element Failed
They look great and was very happy up until now. The heating element failed after not even two years. I truly think modern appliances are designed to fail around the two year mark.
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Response from SamsungSep 2, 2022
Hi Judy,
We are glad to hear that you are using a Samsung microwave. We apologize for the inconvenience of the dryer not heating. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
I recommend clicking this link for a basic troubleshooting guide:
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
To further assist you with the link above, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144873284) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to hear that you are using a Samsung microwave. We apologize for the inconvenience of the dryer not heating. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
I recommend clicking this link for a basic troubleshooting guide:
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
To further assist you with the link above, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144873284) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Aug 20, 2022
Samsung Dryer
Dryer after a month stops drying loads after a minute
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Response from SamsungAug 22, 2022
Hi Krsh!
I understand the inconvenience of having a dryer that stopped drying. I sincerely apologize for the inconvenience this has caused you. We are always here to help.
Here is a link to "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
I also shared the link about "The Best Laundry Load Size for your Samsung Washing Machine and Dryer": https://www.samsung.com/us/support/answer/ANS00080262/.
You may also refer to this link about "Cycles, Settings, and Features on your Samsung Dryer": https://www.samsung.com/us/support/answer/ANS00051022/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144827401), which will help our team pull up your information.
Have a great day.
Melardo
I understand the inconvenience of having a dryer that stopped drying. I sincerely apologize for the inconvenience this has caused you. We are always here to help.
Here is a link to "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
I also shared the link about "The Best Laundry Load Size for your Samsung Washing Machine and Dryer": https://www.samsung.com/us/support/answer/ANS00080262/.
You may also refer to this link about "Cycles, Settings, and Features on your Samsung Dryer": https://www.samsung.com/us/support/answer/ANS00051022/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144827401), which will help our team pull up your information.
Have a great day.
Melardo
Aug 6, 2022
Was supose to be stacking washer and dryer but didnt...
Was supose to be stacking washer and dryer but didnt come with the brackets
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Response from SamsungAug 8, 2022
Hi There,
We appreciate your patience in dealing with the situation you're having right now with your electric dry.
Please know that we value your feedback, and we will continue working on improving the quality of the products and services we offer.
I verified the dryer does not come with a stacking kit, but it is available as a separate purchase.
Stacking (MODEL NO: SKK-8K)
Many of Samsung's washers and dryers can be stacked to maximize usable space. You can purchase an optional stacking kit from your Samsung retailer. For details about stacking and compatible models, refer to the user manual included in your purchase stacking kit. Please see the link for more details.
stacking kit
https://downloadcenter.samsung.com/content/UM/202101/20210108101259759/DV6300_DC68-03381T-11_EN_CFR_MES.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE45R6100P/A3
One (1) Year All Parts and Labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144775220
Have a great day.
^Charles
We appreciate your patience in dealing with the situation you're having right now with your electric dry.
Please know that we value your feedback, and we will continue working on improving the quality of the products and services we offer.
I verified the dryer does not come with a stacking kit, but it is available as a separate purchase.
Stacking (MODEL NO: SKK-8K)
Many of Samsung's washers and dryers can be stacked to maximize usable space. You can purchase an optional stacking kit from your Samsung retailer. For details about stacking and compatible models, refer to the user manual included in your purchase stacking kit. Please see the link for more details.
stacking kit
https://downloadcenter.samsung.com/content/UM/202101/20210108101259759/DV6300_DC68-03381T-11_EN_CFR_MES.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE45R6100P/A3
One (1) Year All Parts and Labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144775220
Have a great day.
^Charles
Jul 29, 2022
Looks great but no heat after 23 months!
No more Samsung, bad dryer and fridge ice maker. Just before the 2 year period the unit stopped heating. So, I suppose we have to change the heating element. The features are nice on this, but we really only use "Normal" and "Quick" modes. I have not used the steaming mode because, frankly, it will take way too long to dry. This dryer does not do the job quickly. The plus? It matches the washer! The minuses? Heating stopped post warranty, and takes too long to dry when it does work.
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Response from SamsungAug 2, 2022
Hi Chris,
Thank you for letting us know about the status of your Vented Electric Dryer. We apologize that your Dryer doesn't heat and takes too long to dry. I understand how important it is to have your Appliance performing well. This is not the experience that we want you to have.
Please ensure the Dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Depending on the load size and temperature setting. One of the ways it does this is by beginning the cycle without using heat. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature.
Kindly visit this link for troubleshooting Steps under the "Dryer has no heat at all" and
"Dryer cycle takes too long":
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE45R6100P/A3
One (1) Year All Parts and Labor
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144758410
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for letting us know about the status of your Vented Electric Dryer. We apologize that your Dryer doesn't heat and takes too long to dry. I understand how important it is to have your Appliance performing well. This is not the experience that we want you to have.
Please ensure the Dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Depending on the load size and temperature setting. One of the ways it does this is by beginning the cycle without using heat. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature.
Kindly visit this link for troubleshooting Steps under the "Dryer has no heat at all" and
"Dryer cycle takes too long":
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE45R6100P/A3
One (1) Year All Parts and Labor
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144758410
Thank you for choosing Samsung. Have a great day!
^Chrystel
Jul 20, 2022
Pretty, but unreliable!
Dryer has problems with the main circuit board that takes three weeks to arrive. We had to pay $350.00 for service after 13 months. One month out of warranty. Now after 17 months, more problems with the heating element that has been ordered and will take another week. Have spent about $650 in repairs and it is not even two years old!
Samsung's response is pitiful.
Get the extended service contract, you will use it several times.
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Response from SamsungSep 7, 2022
Hi Jeff,
Thank you for your insight about our Samsung products. We apologize for the vexatious experience with the Samsung appliances. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this matter, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144889481) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for your insight about our Samsung products. We apologize for the vexatious experience with the Samsung appliances. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this matter, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144889481) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Jul 20, 2022
Works great but annoying design
We have had this dryer since November of 2021. No running issues. Still working great. My two biggest complaints are that the normal smart sense cycle shuts off before load is completely dry. I get around this by using the time dry cycle. Honestly, the most annoying thing about this dryer is that the top is slanted. So do not leave any laundry soap containers on top unless you want it to fall off and cause a river in your floor.
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Response from SamsungAug 3, 2022
Hi Cereslucille,
Thank you for reaching out to us. We sincerely apologize if this didn't meet your expectations, as you found the Vented Electric Dryer's top slanted, and the dryer cycle ends too quickly before the load is completely dry. I understand the importance of having your Samsung Appliance fully functional and performing well.
Kindly visit this link under the "Dryer cycle ends too quickly" for Troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quicklyhttps://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE45R6100C/A3
One (1) Year All Parts and Labor
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144760844
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out to us. We sincerely apologize if this didn't meet your expectations, as you found the Vented Electric Dryer's top slanted, and the dryer cycle ends too quickly before the load is completely dry. I understand the importance of having your Samsung Appliance fully functional and performing well.
Kindly visit this link under the "Dryer cycle ends too quickly" for Troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quicklyhttps://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE45R6100C/A3
One (1) Year All Parts and Labor
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144760844
Thank you for choosing Samsung. Have a great day!
^Chrystel
