Customer Reviews for Scepter 5 Gal. Smart Control Diesel Can

Hi Grant - Customer satisfaction is very important to Scepter. We understand your frustration but similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. They are designed to work together and using any other spout can result in an improper seal allowing harmful vapors to escape. We STRONGLY ADVISE AGAINST using this can with the modifications you’ve described. This can is designed to be used with your palm. Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 4: Tilt can and pour. The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. This can has a flow rate of 3+ gallons per minute when actuated fully. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. Please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com so that we can resolve this for you. We are here to help!

Hi - Customer satisfaction is very important to Scepter. We understand your frustration but similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. They are designed to work together and using any other spout can result in an improper seal allowing harmful vapors to escape. This can is designed to be used with your palm. Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 4: Tilt can and pour. The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. Every automobile/equipment is different, so it is not a one size fits all situation so a funnel may be required. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. Please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com if we can be of further assistance. We are here to help!

Hi Antigone - We understand your frustration but similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. They are designed to work together and using any other spout can result in an improper seal allowing harmful vapors to escape. Please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com if you would like to discuss your specific experience.. We are here to help!

Hi Rich - We understand your frustration but similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. They are designed to work together and using any other spout can result in an improper seal allowing harmful vapors to escape. This can has a flow rate of 3+ gallons per minute when actuated fully and is designed to be used with your palm. Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 4: Tilt can and pour. The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. If you still require assistance, please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com We are here to help!

Hi - Customer satisfaction is very important to Scepter. We conduct 100% leak testing of this product so if the cap is screwed down and tightened securely, this should not leak. We understand your frustration but similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. They are designed to work together and using any other spout can result in an improper seal allowing harmful vapors to escape. This product is designed to be used with your palm. Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 4: Tilt can and pour. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. Please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com so that we can resolve this for you. We are here to help!

Hi Rooster - We understand your frustration but similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. They are designed to work together and using any other spout can result in an improper seal allowing harmful vapors to escape. This product is designed to be used with your palm. Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 4: Tilt can and pour. The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. This can has a flow rate of 3+ gallons per minute when actuated fully. Also, there is a funnel available directly from Scepter that can be used in conjunction with the SMARTCONTROL SPOUT that may help. Every automobile is different, so it is not a one size fits all situation. Also, as a suggestion some customers have use a smaller can which is lighter when full and easier to handle from a weight perspective as well as the geometry being different and possibly better for your application. There is a hook on the underside of the SMARTCONTROL spout that can rest on the lip of the receiving tank, using the hook helps alleviate much of the weight. Tilt the can up from the bottom using one hand, following the instructions for the spout with the other hand. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. If you still require assistance, please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com We are here to help!

Hi Craig - We see that you have rated the product a one star. Customer satisfaction is very important to Scepter and we apologize for your experience. Every automobile is different, so it is not a one size fits all situation. We do recommend a funnel is some situations. Also, as a suggestion some customers have use a smaller can which is lighter when full and easier to handle from a weight perspective as well as the geometry being different and possibly better for your application. We understand your frustration but similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. They are designed to work together and using any other spout can result in an improper seal allowing harmful vapors to escape. This product is designed to be used with your palm. Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 4: Tilt can and pour. The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. If we can be of any further assistance, please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com We are here to help!

Hi - We see that you have rated the product a one star. Customer satisfaction is very important to Scepter. If you would like to discuss your specific experience, please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com. We understand your frustration but similar to medication packaging, gas/kerosene cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. They are designed to work together We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. This product is designed to be used with your palm. Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. Step 4: Tilt can and pour. Again, we are here to help!

Hi ADKPete - There is a screen in the neck of the containers which is a flame mitigation device (FMD) for consumer protection. Their inclusion in fuel containers is now law. Unfortunately, there are people who misuse fuel and can end up severely injured. Gas and Fire never mix and our goal is the safety of our customers. We understand that filling the containers can take a bit longer, but this does add an extra layer of protection for consumers who don’t handle fuel responsibly. . We STRONGLY ADVISE AGAINST using this can with ANY MODIFICATIONS OR REMOVING the FMD. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. Please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com if we can be of further assistance. We are here to help!

Hi Annoyed and disappointed - We understand your frustration but similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. They are designed to work together and using any other spout can result in an improper seal allowing harmful vapors to escape. Similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product is designed to be used with your palm. Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. Step 4: Tilt can and pour. The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. This can has a flow rate of 3+ gallons per minute when actuated fully. We conduct 100% leak testing of this product so if the cap is screwed down and tightened securely, this should not leak. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. Please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com if we can be of any further assistance. We are here to help!

Hi - There are environmental regulations (EPA) that must be met on all fuel cans sold in the US and must also adhere to strict child resistant packaging laws and come equipped with a child-safety lock. As a result of the regulations there are various steps that must be followed when opening and using fuel cans. There is a funnel available directly from Scepter that can be used in conjunction with the SMARTCONTROL SPOUT that may help. Every automobile/equipment is different, so it is not a one size fits all situation. Also, as a suggestion some customers have is to use a smaller can which is lighter when full and easier to handle from a weight perspective as well as the geometry being different and possibly better for your application. If we can be of any further assistance, please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com We are here to help!

Hi jdtm - We are happy to hear that you like our SmartControl Diesel Can. The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. Please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com if we can be of any further assistance. We are here to help!

Hi Whatever - Customer satisfaction is very important to Scepter and we apologize for your experience. Please contact our Customer Care Team at 1-855-857-3252 or email customerservice@scepter.com so that we can resolve this for you. We are here to help!

Hi - We are glad to hear that you are happy with your SmartControl gas can. here is some stiffness expected when sliding the large green pad forward as that is part of the child resistant feature, however it should not require excessive force. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com if we can be of any further assistance.

Hi - Similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). If you would like to discuss your specific experience, please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com Thank you.

Hi - We apologize for your experience. Please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com so we can resolve this for you. We are here to help!

Hi - We understand your frustration, but similar to medication packaging, gas cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock. To protect consumers, the fuel container industry is heavily regulated. This container cannot be used with any other spout than the one it came with at the time of purchase as it may not seal correctly allowing harmful vapors to escape. We've posted some instructional video online that details the operation of the spout. The video "How To Operate Your SmartControl Fuel Container" can be found at the following link and should help: https://www.scepter.com/safety/instructional-videos/ Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. Step 4: Tilt can and pour. The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. Please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com should you require any further assistance. We are here to help!

Hi Goodbuy - Sorry to hear you’ve had difficulty with the Gas Can, let’s see if we can help troubleshoot for you. This product is designed to be used with your palm. The video "How To Operate Your SmartControl Fuel Container" can be found at the following link and should help: https://www.scepter.com/safety/instructional-videos/ . Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. Step 4: Tilt can and pour. We conduct 100% leak testing of this product so if the cap is screwed down and tightened securely, this should not leak. Please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com so we can resolve this for you.