Customer Reviews for Singer Quantum Stylist 600-Stitch Sewing Machine

Internet #203723251

Model #9960

  • Computerized sewing machine with 600 built-in stitch programs
  • Used for mirror imaging and quilting
  • Free arm allows easy access to hard-to-reach areas

Customer Reviews

  • 485 Customer Reviews
  • 4.5 out of 5 stars overall
88% of customers recommended.
Overall Ratings
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Philadelphia
Broke on first day!!
Customer review from logo
I have over 20 years of sewing experience and was looking to upgrade. I bought this for Christmas present. It broke within an hour of use while using the recommended settings and a singer bobbin. The machine jammed and the needle went through a plastic part in the bobbin case several times and snapped it. Very disappointing.
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Response from Customer CareDecember 26, 2020
We regret to learn that you are having issues with your Singer sewing machine. We would like the opportunity to investigate your issue further. Please email us at https://www.singer.com/Contact-Us and a Customer Care agent will be glad to assist. We’ll work with you to resolve any issues as quickly as possible.
New machine with problems
Customer review from logo
I bought the Quantum Stylist 9960 in September but didn’t start using it until November. I had only used it for 3 days and already it started to slow down while sewing. So just to make a mask takes an hour. The thread cutter doesn’t consistently cut thoroughly. So I have to use scissors to cut the thread most of the time. The material gets jammed. Now the upper thread gets stuck while just threading the bobbin thread to get started. If I do manage to get the bobbin thread loop, the upper thread will get stuck as soon as I start seeing. I lifted the plate to see where it’s getting stuck and took a picture. Hopefully I can buy another machine that’s doesn’t have so many problems. Besides causing so much frustration, this was such an expensive waste of money.
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Response from Customer CareDecember 7, 2020
Dear Karen, we are sorry to hear you had a negative experience with your purchase and would like the opportunity to assist you in resolving these issues. So many of our shoppers absolutely love this machine and we hope to have you join this group. Please email us at https://www.singer.com/Contact-Us and one of our trained Customer Care agents will be happy to assist you . We apologize again for your negative experience and look forward to resolving the issues. Thank you
Peachtree City, GA
Enjoying this machine.
Customer review from logo
Truly enjoy sewing on this machine. I’ve had older machines in the past and they have always worked just fine. I bought this machine because I wanted a needle down option and have older singer models. This is like driving a Cadillac after sewing on my older machines. Easy to use and makes beautiful stitches.
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Seattle
Quantum Stylist 9960 Overall Use
Customer review from logo
It’s easy to use, quiet, smooth, does everything you could want and more. Still learning things every day! Directions are ver easy to follow. My favorite machine
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Cheshire, CT
I Love My New Machine
Customer review from logo
After sewing over 300 masks, my old work horse - also a Singer - was ready for retirement. The Quantum Stylist is a quantum leap in performance. The speed control, self threading, and automatic thread cutter are game changers. With the support videos, I had no problem making the transition to this space age wonder.
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Response from Customer CareOctober 19, 2020
Thank you for the awesome feedback. Your quilt and pillow are absolutely gorgeous! Love your work, it's amazing.
Love it!
Customer review from logo
I love this machine! It really makes sewing my project easy. I haven’t tried all the new features yet but there are many options .
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Moorhead Minnesota
Many tension problems!!
Customer review from logo
I bought this machine almost 3 months ago. The first project I did on this machine other than making masks, was a quilted table runner. My bobbin thread appeared on the top side of the quilting throughout the project. Since then I have attempted several other projects, all with tension issues. The bobbin thread rarely is of the correct tension even after adjusting the top thread tension or the bobbin tension. If I get the tension correct for the straight stitch (only because I use the same color on top and bobbin) when I change stitch to quilt with walking foot or to use the twin needle, or free motions quilting, the tension is seriously off againl. I would not recommend this machine for someone who wants professionally looking projects.
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Response from Customer CareOctober 16, 2020
We are so sorry to hear of the tension issues you're having. Thank you for sharing this feeddback with us.
Texas
The Best!
Customer review from logo
This is a great addition to any sewing room. I started off with a Singer Fashion Mate 3342 and that did the work but this machine just pushed it to the next level. I love everything about it. I just finished my first quilt top. It has all the perks I need as a new quilter
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California
Love my Quantum Stylist
Customer review from logo
I love my sweing machine its smooth and quiet i can work on my projects without waking my kids.
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Sure beats my 60 year old Fleetwood!
Customer review from logo
So far I like it, but I really haven't started using it yet. But from what I can tell it is going to be wonderful and fun to start sewing again!
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