Dear Cici,
So sorry to hear that you're having an issue with our product. We take each matter very
seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind
each product we manufacture. Our toll-free number is 866-766-9563 (Monday through
Friday from 9am-8pm EST, Saturday and Sunday from 9am-5pm EST). We promise to do
our best to make sure you are satisfied 100%.
Thanks
Customer Service Team
Snow Joe + Sun Joe