Dear Home Depot Customer,
Thank you for taking the time to share your feedback on the SWJ806E. We're sorry to hear that it did not meet your expectations when it came to cutting living tree branches of 1.5" diameter. We understand how frustrating it can be when a product doesn't perform as expected. We appreciate your positive comments about the extension length of the product, and we're glad to hear that this aspect met your needs. We apologize that the power of the product was not sufficient for your intended use. We understand that it can be challenging to find a product that meets all of our needs and requirements. We hope that you'll consider giving us another chance in the future, Please reach out to us at +1-866-766-9563 from 9:00 AM to 8:00 PM EST on weekdays and 9:00 AM to 5:00 PM on weekends. We are always happy to assist you in finding a solution that meets your needs. Thanks
Customer Service Team
Snow Joe + Sun Joe