I even changed the rubber gasket in the connector but it didn’t change the excessive amount of water that sprays out of the female connector. I’d return it but didn’t save my receipt. Instead I’ll spend time and money replacing the connector and hoping it helps.
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Response from SwanProductsAug 22, 2024
Thank you for your feedback. We’re sorry to hear your experience with Swan hasn’t met your expectations. Our customer service team is happy to discuss the issue and your warranty options, please contact us at 800 848 8707.
Oct 28, 2023
Defective product
The problem is, the female end is zinc and not brass. All of the hose bibs in America are brass. So because these are dissimilar metals, electrolysis begins immediately upon attachment. So after a few months, if you attempt to remove the hose, you will find that it is basically welded on and cannot be removed. It must be cut off, and this also damages the hose bib, which then has to be replaced.
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Response from SwanProductsOct 30, 2023
Thank you for your feedback. We’re sorry to hear your experience with Swan hasn’t met your expectations. Our customer service team is happy to discuss the issue and your warranty options, please contact us at 800 848 8707.
2 found this review helpful
Oct 1, 2023
by
Verified Purchase
Jun 19, 2023
Broke after two weeks of use
I bought this hose, for the second time, after it broke while I was moving my hose cart and it dragged on the ground. The first time it broke, it wasn’t because the product was poor quality. Since it was the only short hose Home Depot was selling (and because I didn’t know that it was weak), I bought it again. This time, it broke just after two weeks of regular use. I’m not sure if it’s just bad luck, but I don’t recommend this product.
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Response from SwanProductsJun 19, 2023
Thank you for your feedback. We’re sorry to hear your experience with Swan hasn’t met your expectations. Our customer service team is happy to discuss the issue and your warranty options, please contact us at 800 848 8707.
May 12, 2023
Fake brass fittings
This hose has anodized aluminum fittings made to look like brass. For those that are unaware, aluminum fittings corrode in water and will eventually be impossible to remove from whatever they are attached to (e.g., your hose bib / sillcock, your hose reel, etc.). The manufacturer should be ashamed and so should Home Depot. Sell a real hose with real fittings at the real market price and let customers decide. We all know inflation is through the roof, but don't try to dupe customers with fakes.
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Response from SwanProductsMay 15, 2023
Thank you for your feedback. We’re sorry to hear your experience with Swan hasn’t met your expectations. Our customer service team is happy to discuss the issue and your warranty options, please contact us at 800 848 8707.
9 found this review helpful
Jun 9, 2021
Failed After 1 Year
I bought this last year as a way to connect my drip irrigation system to my faucet. I stored it in a shed over the winter, so it wasn't left out or exposed to freezing temps while holding water. Regardless, it burst after about 2 months of being connected to my faucet this year.
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Response from SwanProductsNov 16, 2022
Thank you for your feedback. We’re sorry to hear your experience with Swan hasn’t met your expectations. Our customer service team is happy to discuss the issue and your warranty options, please contact us at 800 848 8707.
2 found this review helpful
Mar 6, 2021
One of the hose ends slid out because it was...
One of the hose ends slid out because it was never finished correctly from the factory
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Response from SwanProductsNov 16, 2022
Thank you for your feedback. We’re sorry to hear your experience with Swan hasn’t met your expectations. Our customer service team is happy to discuss the issue and your warranty options, please contact us at 800 848 8707.
Verified Purchase
4 found this review helpful
Jul 21, 2020
worked just like I needed
worked just like I needed
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Verified Purchase
Recommended
2 found this review helpful
Jul 3, 2020
Does not leak!
I saw some people review that this hose leaks at the faucet end. It is probably because they didn't apply washers before they screwed it in. See my picture. The washer is included if you look closely by tie!
I first bought and returned this hose because it leaked as everyone said. So I took it back to the store and checked to see if other hoses hanging in the display had washers. It didn't, but I came to notice that black washers are included!
When I came home, I found a washer on the ground which fall out when I untied the hose. I applied the washer and it stopped leaking.
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Recommended
18 found this review helpful
May 18, 2020
Very leaky!
This was the size I needed, but I don't need how badly it leaks. No matter what we try, it leaks.
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Response from SwanProductsMay 20, 2020
Hey CarolAnn, I am so sorry that this issue came up with your Leader hose. We want to make sure you are able to take care of the tasks you needed this hose for. Please call our customer service Toll Free at 800-800-4673 and we will gladly send you a replacement or help direct you to a hose that would better suit your needs. Thank you and have a great day.
3 found this review helpful
May 12, 2020
Quality product with adapter for universal uses, good price point
Quality product with adapter for universal uses, good price point
by
Verified Purchase
Recommended
1 found this review helpful
Apr 24, 2020
Drips at spigot no matter how tightly I attach it - I refuse to resort to a wrench!
Man I really wanted this leader hose to work out. My house is on a steep hill and the spigot is on the downhill slope side. I needed 10-12' of leader hose to reach the hose reel up on level ground and got a couple 6' 5/8" Swans to test out. I also tried a Flexon 6' 5/8" leader (from Lowes) and the overall quality of this Swan hose is clearly better. It's a thicker grade of hose and was definitely sturdier than the Swan. It attached very easily and quickly to the spigot, didn't even think about cross-threading, and under a low pressure tickle test it was a charm. Sadly, as soon as I opened the spigot up, the connector at the spigot end started running like a sieve (pic attached). I unattached and reattached the hose a couple times and had another roommate (stronger hands LOL) try as well, but no joy. At this point we'd need a wrench to get a tighter connection and it's just not worth it. I only want to water my flowers, not my foundation! Maybe the part that fits over the threads is a little too short? It juuuuust goes over the last spigot thread. My garden hose covers the spigot threads completely and then some, and it's never leaked with simple hand tightening. Honestly if it didn't have this issue, I'd rate it a 5.
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Response from SwanProductsApr 27, 2020
Hey there, I am so sorry that this issue came up with your Leader Water hose. We want to make sure you are able to take care of the tasks you needed this hose for. Please call our customer service Toll Free at 800-800-4673 and we will gladly send you a replacement or help direct you to a hose that would better suit your needs. Thank you and have a great day.
3 found this review helpful
May 22, 2018
Working as designed
Working as designed
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Verified Purchase
Recommended
2 found this review helpful
Apr 15, 2017
needed a small hos eto hook up power washer, nice study connectors.
needed a small hos eto hook up power washer, nice study connectors.
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DIY
Recommended
7 found this review helpful
Sep 20, 2024
by
Verified Purchase
Sep 19, 2024
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Verified Purchase
Sep 11, 2024
by
Verified Purchase
Sep 11, 2024
I have bought this short hose year’s ago and it worked perfectly. So I bought another and I put it on , it leaked where the hose connects to the metal piece. I thought ok I’ll leave it on and deal with this problem another day. A few days later I was going to take it back to Home Depot and buy a different one . I tried it again before taking it off and returning it to the store. I turned the water on and there was no leak. It works perfectly as the one I have bought years ago. So I’m very satisfied with this hose.
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Verified Purchase
Sep 4, 2024
Replaced a broken and leaking leader hose with this and it is working great.
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Verified Purchase
Sep 4, 2024
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Verified Purchase
Sep 4, 2024
Suits my purpose, to provide a lead line through a fence to a soaker hose.
by
Verified Purchase
Sep 4, 2024
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Verified Purchase
Sep 4, 2024
Bought the shorter hose so that I could hand-water a planted area without having to unhook the larger hose which was set for watering grass 80' away.
by
Verified Purchase
Aug 30, 2024
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Verified Purchase
Aug 28, 2024
This was bought as a feeder hose to a pressure washer. Not strong enough, need a more commercial/ stronger hose, zIll return it
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Response from SwanProductsAug 29, 2024
Thank you for your feedback. We’re sorry to hear your experience with Swan hasn’t met your expectations. Our customer service team is happy to discuss the issue and your warranty options, please contact us at 800 848 8707.
Verified Purchase
Aug 28, 2024
the hose was leaking but it stopped after using this connector
by
Verified Purchase
Aug 28, 2024
by
Verified Purchase
Aug 28, 2024
It was easy to hook up
by
Verified Purchase
Aug 21, 2024
It worked well for connecting our hose caddy to the outside faucet.