Hello bbqdude, my name is Sarina here on behalf of Nexgrill Industries. I would like to apologize for the damages to the grill cover. We strive to uphold customer satisfaction. Your feed back is very important to us and will be referred to our product development team. Please contact me directly so we can review further options with you. I can be reached at 800-913-8999 extension 1191 or by email at Sarina_Chavira@grillservices.com –Happy Grilling!