Thank you for bringing this to our attention. We sincerely apologize for the condition in which you received the item. We completely understand your disappointment regarding the skylight’s appearance and the state of the packaging. If you find any damage when you fully unbox the skylight, please don’t hesitate to reach out so this can be resolved. If purchased online, please contact Home Depot at 1 (800) 466-3337 or reach out to your local Home Depot store for assistance.