These balusters are of poor quality. I was very disappointed with the product. I could not use these balusters, waste of my money.
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Response from WM Coffman TeamSep 26, 2022
Hi Embee, I am sorry that you are disappointed with the product you received. We really wish you could provide more detail about the problems or issues you had, so we could take steps to correct or address them. We welcome feedback about our products, whether good or bad, because it makes us better and helps us provide better products. Again, we're sorry that you had a negative experience, and hope you were able to find a solution for your staircase needs. Thank you.
Dec 8, 2020
Fairly easy to cut. Big improvement over the original white wood balusters.
Fairly easy to cut. Big improvement over the original white wood balusters.
by
Verified Purchase
Recommended
1 found this review helpful
Mar 31, 2020
They were easy to cut and install - look great
They were easy to cut and install - look great
by
Verified Purchase
Recommended
1 found this review helpful
Sep 18, 2018
Love these, using the installation kit made it easy! It was exactly the look I was going for!
Love these, using the installation kit made it easy! It was exactly the look I was going for!
by
Verified Purchase
Recommended
1 found this review helpful
Sep 4, 2018
Easy to use, and cut to length. Will buy again to replace the rest of my wood spindles
Easy to use, and cut to length. Will buy again to replace the rest of my wood spindles
by
Verified Purchase
Recommended
Feb 12, 2024
Poor quality control
I ended up returning these balusters because the knuckles on each rod looked like they were spray painted by a toddler. There were paint drips on the knuckles so they look really bad. I bought a different design that was in stock in the store to avoid delaying my project.
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Response from WM Coffman TeamMar 13, 2024
Hey rgr127, I apologize that you were dissatisfied with your purchase. Most of our standard balusters are machine painted. It is a good possibility that yours may have been damaged in transit to you. We have not had any other issues regarding this that I am aware of. I will get with our quality control team and look into it. Once again I apologize for the quality issue and the delay is caused..
Dec 6, 2023
Perfect for our needs
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Verified Purchase
Sep 6, 2023
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Verified Purchase
Aug 30, 2023
These balusters came boxed with bubble wrap. The paint looked even and good on them as well. The only reason I didn’t give them a 5 star was on some of them where the top end transitions from round to square was out of size just a hair. The decorative shoe should slide on easy but a few I had to pound them on. It all looked great.
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Verified Purchase
Jun 15, 2023
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Verified Purchase
Aug 26, 2022
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Verified Purchase
Aug 26, 2022
We re-did our stairway, used 79 rods - love it!!...
We re-did our stairway, used 79 rods - love it!!
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Verified Purchase
Aug 10, 2022
Better than described and pictured, easy installation. Great quality...
Better than described and pictured, easy installation. Great quality and value. Shipping was days.
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Verified Purchase
May 4, 2022
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Verified Purchase
Jan 5, 2022
We love our new ballusters! There is literally no...
We love our new ballusters! There is literally no difference in the hollow versus solid ballusters once installed you can’t tell the difference.
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Dec 17, 2021
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Nov 16, 2021
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Jul 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jun 24, 2021
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Verified Purchase
May 3, 2021
They turned out beautiful! I love our staircase....
They turned out beautiful! I love our staircase.
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Verified Purchase
Feb 17, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jan 14, 2021
It is just what I wanted. Looks great...
It is just what I wanted. Looks great
by
Verified Purchase
Oct 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Oct 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Oct 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Aug 16, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jun 17, 2020
Looks beautiful on my stair rail...
Looks beautiful on my stair rail
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Verified Purchase
Jun 1, 2020
Quality was what I expected
Quality was what I expected
by
Verified Purchase
Recommended
May 5, 2020
While the balusters were very good, the accompanying iron shoes...
While the balusters were very good, the accompanying iron shoes were horrible. Virtually 30% of the screws failed. All had to be glued! Granted, these are a 75-85 cent item,perhaps that is why the quality control is overlooked. No one wants to take apart the entire assembly to return faulty iron shoes!