Hello PG, thank you for your review. We apologize that our product did not meet and exceed your expectations. We always value customer feedback and ways to help improve future experiences with our products. We have updated the description to be more transparent about the features this timer offers. Although this model is preset, we have several other timers that offer complete customization and even timers that you can control from your phone.
If you have any questions or concerns, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 555710. Thank you and have a great day!