Reviews for Castleton #2018

I special ordered a glass shower door and this is what was delivered. I will install it next week and am hoping that all pieces are there. How is this even acceptable? Did I get someone else's return? I use this Home Depot all the time but this delivery was disappointing. If it wasn't 165 lbs, I would return it.

If you have a problem with Milwaukee batteries do not got to store 2018 they will most likely think you stole them and tell you your outta luck cause you couldn’t find your receipt and you bought more batteries anyways 12 year associate Robert terrible job on your part I’ll make sure I keep this one Robert

Ordered new carpeting for bedroom and closet and could not be any happier. We ordered Superiority II with a memory pad. We could not be more pleased with the carpet and Greygate color. The installation guys were amazing and did a superb job. Salesman was the best too, Jeff.

This store is full of patient and helpful employees! I like to take my puppy everywhere, so if I can buy something at Home Depot, that is where I go. The employees were so kind when my puppy picked up an orange flag and trotted down the aisle with it. She is always a very helpful puppy! I told them that she wanted a job and everyone was so kind to laugh at my corny joke! Love this store!

Waiting for our purchase to arrive. We will enjoy sitting on our porch swing enjoy the summer evenings!

I had placed an online pickup order. The system had somehow cancelled the order after it was ready for pickup. I went to customer service and was helped by Superwoman Nellie. Poor Nellie was stuck working by herself at customer service doing the work of 3 people. This woman deserves a raise! She helped place the order again for the clearance amount I had originally paid while also keeping the line moving and helping everyone else with their orders. Not once did she complain or seem overwhelmed. Nellie is a master multitasker. She was helping me with my problem, on the phone with another team inquiring why the order was cancelled (they said the order was out of stock when it was sitting right there in plain view) while also helping others with their returns, order pickups, DoorDash orders, and general questions from other shoppers. I told Nellie, it was no big deal if we couldn’t get the order placed for the original price again, I would just do without, and she insisted I get it for the amount I paid. I’m so lucky that Nellie was there to help me, and I’ll continue shopping at this Home Depot due to the amazing customer service! Thanks again, Nellie!!

Purchased a sliding screen door to replace one for a French door. The installation instructions showed double slots built into the upper height adjustment sleeve. They were not there, but the 4 screws were included, so I thought, I'll put it in place and screw the sleeve in. Unfortunately the sleeve fell and ripped the screen. Manufacturing issue, not HD, but the buyer should be aware that the product he is buying does not match the installation instructions.

The garden center was not open yet. But I found a tree I wanted. I found a young man in the area and he was very willing to help me get the tree. He brought it up to the counter for me and was very friendly. Once I got to the checkout, the checkout lady was awesome. She was also very friendly, and asked me right away if I needed some extra plastic for my car.

Delivery great, sales person very knowledgeable, but installation did not happen, plumbers were not qualified, so left.

I have shopped this particular store for multiple home purchases (mower, disposal, etc). I keep coming back which is the best recommendation I can provide.

From the paint department to lighting to check out, Home Depot staff was helpful, professional, and knowledgeable

The whole experience was great. I’m talking with the appliance guy who explained everything very expertly, and in terms that a simple minded man can understand.

I look for two employees who are at your Castleton. Once I find them, they answer all my questions about what I need and how to proceed with my project properly.

Bob provided exceptional customer service. If purchasing an appliance...go see aBob!

Great product selection, horrible customer service! I do highly recommend Home Depot...But NOT the Castleton store.

Work with Ron, I am building a new house and this location helped me thoroughly. I loved everything about it.

Our purchases are always right on to meet our needs!

I constantly receive requests to review my experience at several Home Depots that are nowhere near my house and where I have never shopped. I have asked my local Home Depot to correct this, called customer service and submitted requests through the survey function to have this looked at. Crickets. Nothing. They can't seem to figure out how to track down the culprit.

I was their on multiple occasions and their staff are extremely disinterested to offer help and their managers are even worse.

Have more than 1 location for the restrooms available to shoppers, perhaps one on each side of the store since it is so large and not everyone is that mobile to walk the width of the store.+

I went to Home Depot, 9320 Corporation Dr. in Indianapolis, in the morning on Sunday, 7/6/2025. I was searching rugs, and the flooring department was not busy. The whole time that I was there, no employee was around, not even at the department desk. I had to walk upfront to the customer service area for someone to summon help. Duncan, the employee who came to help, seemed unwilling and unenthusiastic. It was like he didn't want to be there and as if he was being bothered, especially after I had to call for help a second time to get an 8' x 10' rug lifted into my cart. Duncan needs to come off as more interested in help by greeting customers with a smile. That would be a start.

We had an outstanding visit last night and it was all because of the help Cathy provided us. She ensured we got everything we needed and explained the process. Kudos to Cathy. We appreciate the great service.

I had a very poor experience with an e m player at the check out. You can't choose a cashier because they don't have any. I am not trained nor paid to check out my own merchandise. I was treated with derision when I asked for help to pay for purchase. Too rude.

Mgr was extremely rude after waiting 20 min to talk to her she had been told multiple times I was waiting and as she stood 50 ft away from me she rudely said what do you want expecting me an upset car to yell across the store of my concern. On how I was told 1 week after I paid and signed a contract that I had to pay even more because of there mistake. She then rolled her eyes and started typing into the pc disregarded my complaint. I left even more upset that when I arrived and she could give 2 f’s. I won’t ever go to this depot again.

I bought a leaf blower and it was exactly as advertised

We purchased several flats and even in the store thought they should have been discounted. We got them home and it was broken stems and bad roots balls. Never buying again.

Always have a great experience when shopping at this location. Knowledgeable help, clean and easy to love around the store and a great selection of items. I wish they carried Govee lighting though.

Everyone friendly. I needed paint. Had a color in mind. Kyle helped me. Even the man at checkout took the time to acknowledge me. LOVE THIS STORE!

Staff was very helpful. Prices were reasonable.

We used Home Depot to remodel our master bathroom. We were told it would take 2 weeks maximum. The project was to begin in January 2024. We were not given a proper update until mid-February. Home Depot worked on our bathroom remodel off & on until June. The work was shoddy. The employees were unprofessional and not kind. The Home Depot customer service person promised to address our concerns post-project. When it was "completed" in June, Home Depot did *nothing* to work with us. We only shop at Home Depot for convenience and will NEVER recommend or use Home Depot for any kind service, consulting, or large purchase (ex. appliance). I wish there was a rating below Poor.