Filter Reviews By:Rating, Profile, Gender, Age (692)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 692 reviews
Apr 21, 2023
Great place for your home needs
Store was very clean. Staff were very professional, helpful and knowledgeable of their products and services.
by
Recommended
Apr 3, 2023
Very happy with my experience
All the employees were very helpful as it was my first time buying products for my remodel.
by
Recommended
Mar 30, 2023
Return
Hassle free returns are true
by
Recommended
Mar 26, 2023
Great Store
I’m always treated like a guest and a friend at this store. I’m a customer for life!
by
Recommended
Mar 20, 2023
This is my go-to store and my first choice.
I like the Dewalt selection as well as the Rigid selection.
by
Recommended
Mar 14, 2023
Best Home Depot in Chicago
The people at the location are the most helpful of any I have been to. Jason is Kitchens is the consumate professional. His follow up is great. Larry in flooring really great too. Everyone there is helpful and knowledgeable.
by
Recommended
Mar 6, 2023
Poor customer service
Tried to return 4 door slabs that are a stocking product with out a receipt. Asked for an instore credit and was denied my return. When I asked why and talked with a manager I was told to read the bottom of the denial receipt. No help by the local team.
by
Nov 17, 2022
Always has what I need.
Plenty of parking, always a clean store, always has what I need. Great personal employee service. Very friendly.
by
Recommended
Oct 16, 2022
Great help great service
The people were very helpful. Will keep shopping at that store.
by
Recommended
Aug 13, 2022
Ask for Dave in Tool & Truck Rental
Dave in Tool and Truck rental was SUPER helpful and friendly. I had accidentally reserved a truck for a different date than I needed, and he helped me get the reservation reset correctly. He was patient, humorous and very helpful. He’s a great asset to The Home Depot. I wish more employees had his desire to solve problems for people like he clearly does!!
by
Jun 25, 2022
Customer Service
For the times I come to the Downers Grove Store, every employee that I have encountered has been friendly and helpful. I am grateful that there is still this type of customer service here in America.
by
Recommended
Jun 8, 2022
the staff is super professional and helpful
I bought a Mustee shower unit and discovered that it was damaged after I got it home - Brian was super helpful in finding me another shower unit at a different store. Also, Steve in plumbing is super helpful and helped me with measuring, cutting and threading a piece of pipe for a closet.
by
Recommended
May 24, 2022
Great people, store, and products.
Went in to purchase plants for my garden. Also found flowers to plant. Everyone very helpful.
by
Recommended
Mar 19, 2022
Plumbing Project
I purchased a tankless water heater on March 18, 2022. This review isn't in regards to the product but about an associate that goes by the name of Doc. Doc not only assisted me in getting my item, but explained to me why it was such a great purchase and where I might run into a hiccup with this product. This kind of costumer service is what big retail needs. Unbiased knowledge about the item(s); good and bad. Answered all of my questions in terms that I can understand.
If you have a plumbing project I suggest you find Doc in plumbing!
Avoid Karl, Dave, and/Ken at that department if you want ideal assistance shopping at this location.
by
Recommended
Feb 23, 2022
Poor customer relations
Next time I will buy on line and get it shipped to my home
by
Feb 12, 2022
Customer Service!
I just can’t get over how nice and helpful everyone was in this store. I haven’t seen that in years!
by
Recommended
Feb 11, 2022
Great experience!
I am so excited about my new tools I bought with Life time warranty.
Everyone working in that store are very helpful and nice. I am a permanent customer of that store as well :)
by
Recommended
Jan 3, 2022
Customer Service
Sydney the cashier in the Pro Department should not have interaction with customers until she receives more & better training. Very rude and sarcastic young lady. It's not my fault if she hates her job. Needs a more friendly, helpful attitude. Thank you.
by
Nov 6, 2021
This is THE PLACE for a positive home improvement store experience.
I visit a variety of home improvement stores as an electrician and handyman. But THIS Downers Grove, IL Home Depot is the cleanest/neatest store with the best customer service throughout. From the Service Desk and Check-out to Multiple Departments. They are staffed and appreciate customers and do not see us as a distraction to other duties and tasks. I have been a customer here for OVER 20 years and it gets better all the time.
by
Recommended
Nov 1, 2021
great
oven wood and some of paint
by
Recommended
Aug 4, 2021
Having recently relocated to the area, we’ve had to make several trips to this store. Each visit,...
Having recently relocated to the area, we’ve had to make several trips to this store. Each visit, everybody there has made it a pleasant experience. Everyone takes the time to answer your questions and assist anyways they can. And if they can’t help, they get someone who can. Definitely recommend this store for all your Home Improvement needs!
by
Verified Purchase
Recommended
Jul 31, 2021
This is a GREAT HD and I've been shopping here for years!
This is a GREAT HD and I've been shopping here for years!
by
Verified Purchase
Recommended
Jun 18, 2021
This is one store that I always say to myself I am so glad to have it nearby. My go-to for every ...
This is one store that I always say to myself I am so glad to have it nearby.
My go-to for every need.
So far I am very satisfied with the quality of all the products I have purchased which they offer warraty for, even for the plants.
by
Verified Purchase
Recommended
Jun 16, 2021
The store have a very good staff and the things you buy are in order
The store have a very good staff and the things you buy are in order
by
Verified Purchase
Recommended
May 31, 2021
Outstanding selection of product and extremely knowledgeable, professional, and personal employee...
Outstanding selection of product and extremely knowledgeable, professional, and personal employees.
by
Verified Purchase
Recommended
May 23, 2021
in appliances ask for Bill. in customer service ask for Mark and Samantha, they will take care of...
in appliances ask for Bill. in customer service ask for Mark and Samantha, they will take care of you like family , great experience
by
Verified Purchase
Recommended
May 21, 2021
Very pleasant experience with John in the paint department. Very good employee.
Very pleasant experience with John in the paint department. Very good employee.
by
Verified Purchase
Recommended
May 18, 2021
I was looking for lighting for my kitchen, and Karroll, the person in charge of the lighting depa...
I was looking for lighting for my kitchen, and Karroll, the person in charge of the lighting department went above and beyond to help me find just the right light for my home.
by
Verified Purchase
Recommended
May 18, 2021
Many thanks to Keith and Thomas for helping me with my moving box purchase this evening. Such ext...
Many thanks to Keith and Thomas for helping me with my moving box purchase this evening. Such extraordinary customer service is to be commended and will not soon be forgotten. And by not soon I mean NEVER!! These 2 are true professionals. I go out of my way to shop at this HD as it is most definitely staffed by people who really care about providing a great shopping experience. Thanks again to Keith and Thomas - please keep up the great work!
by
Verified Purchase
Recommended
May 11, 2021
With this Home Depot store in Downers Grove I don't have to look anywhere else for my home needs!...
With this Home Depot store in Downers Grove I don't have to look anywhere else for my home needs! The store is clean and organized, the employees are friendly and helpful and the prices are right!