First of all, I would like to say that I had shopped at Home Depot before and never had this experience. But I recently had an encounter with a cashier, Ana/Anaise, that was appalling! I have never been so embarrassed and felt so belittled for not knowing the difference between different woods/lumbars. It was my first time trying to build a garden bed and the lumbar that I had picked up was in the wrong section. She could have told me politely instead of yelling at me infront of other costumers for not know that the wood was in and incorrect section. I understand that these are hard times with COVID but I still don’t think it acceptable to yell and humiliate a costumer who picked up a piece of wood that was placed in the wrong section in the store. She was extremely rude to me until I asked to speak to a manager about the situation then she suddenly started to act very nicely. I’ve worked in costumer service for years and I know that’s no way to treat a costumer. I’m only writing this because I would never want another employee to encounter this appalling experience in the future.
- Mon-Sat: 6:00am - 9:00pm
- Sun: 7:00am - 8:00pm
See What's Happening in Your Store
Special Buy of the Day
- Buy Online Pick Up in Store
- Buy Online Deliver from Store
- Order Pick Up Lockers
- Kitchen Showroom
- Home Depot Truck Rental
- Propane Exchange
- Tool Rental
- Large Equipment Rental
- Moving Truck Rental
- Key Cutting
Nearby Stores
Did you know?
Store Details
Welcome to the Oakbrook Terrace Home Depot. We're ready to help you start your next DIY project.
Here at your local hardware store, we have everything you need for your DIY project. Whether you're looking for Hampton Bay patio sets or closet organizers we've got you covered. Our attentive associates can help you find exactly what you need. Buy online with free pickup in store in 2 hours, using our product locator app.
At Home Depot, community involvement is important to us. In 2018, The Home Depot Foundation pledged an additional $250 million to veteran causes taking the total commitment to half a billion by 2025. We also cover a wide variety of topics in our DIY workshops, where the focus is hands-on learning and providing you with expert advice.
We're here to provide the guidance you need every step of the way. Stop by and see us today.
Sincerely,
The Oakbrook Terrace Home Depot Store Team
We're promoting social distancing in our stores and distribution centers, which includes stores limiting the number of customers inside at any given time. In addition to training our associates on social distancing, we've placed distancing markers at some of our checkout counters and are making overhead announcements on our store PA systems asking customers to practice social distancing.
- Buy Online and choose the "Store Pickup" option on the product page or in your cart.
- Once your order is processed, you'll receive an email or text message letting you know that it's ready to pick up.
- Go to designated Curbside Pickup location at The Home Depot store you selected and follow the instructions received in your email or text notification for Curbside Pickup. Let us know you have arrived by selecting the link in your “Order Ready” communication. Remember to bring your identification.
- 0
- 0
Don't bother putting in an order to pickup at the store. You will just have to wait while the team goes to get it. I gave the store a 7 hour head start and they still couldn't fill the order. The associate certainly did not care about making sure the product they gave me was intact and not leaking. The manager on duty was to busy to address my concerns. The cashier wore her mask across her chin, not covering her nose and mouth. No one was enforcing the mask rule in the store. As a result, I did not feel safe. Horrible, horrible experience from start to finish.
- 0
- 0
The employees were very helpful and very safety conscience. Good supply of products to look at. Great shopping experience!!!!
- 0
- 0
Careful consideration during Covid-19. I feel very safe shopping here. The store is clean, everyone is wearing masks and hand sanitizer is readily available. Customer service is wonderful! They worked with me every step of the way for my bathroom remodel project.
- 0
- 0
Well stocked in every department. Staff are very helpful and knowledgable.
- 0
- 0
store is a dump, and the associates and managers are useless.
- 0
- 0
Angel was a fantastic help. He is very friendly and personable. He was willing to help me when none of the other associates were. He went out of his way to make sure my experience at the store turned around and that I was able to get the 24 heavy bags of sand into my cart and car safely without hurting myself. He was fantastic. The only good part of my experience today.
- 0
- 0
They are making sure customers have their masks on and when I do ask for help I get it. So far I have not had a bad experience.
- 0
- 0