Eagle #1809

I've never been dissatisfied with this store. It's always clean, the employees are very helpful. Their product selection is good. They have a nice garden center too.

Poor customer service at checkout due to card reader error or whatever the excuse was. Stood in line for a while with $81.95 worth of merchandise only to be informed when I got to the cashier that the card reader was down. How about you train your cashiers to inform customers when there is an error or problems taking cards ahead of time that something is wrong instead of making them turn around and try to get into a different line. Turn the light on the cashier station off if you know you are having problems so customers don’t line up waiting to hear about problems. Pathetic customer service today at station 6. I also work in a customer service driven industry and I know this example of customer service or the lack thereof will make me think twice about where I spend my money on home improvement or miscellaneous hardware.

Robert (Bob) saw me struggling to lift wood and immediately came over to help. My boyfriend and me left our giant cart filled with things to find something and when we returned Bob was already checking our items out which was very helpful given me being in a big hurry. Very helpful and friendly service.

Tammy and Francine in the window coverings department were extremely helpful during my order process. I appreciated their professionalism and knowledge and quick response in getting back to me. Thank you Eagle Home Depot for hiring great people! Kristy S. Eagle Idaho

This store has brands I like and a friendly and knowledgeable staff. I can find what I want easily and the checkout system is excellent. The store is easy to get to from my neighborhood with little traffic.

Spent over an hour ordering kitchen appliances - July 4th sale - evidently, I was given incorrect receipts for the price I paid & the incorrect refrigerator was ordered. I tried to get the mistake rectified and was told the employee that helped me was no longer working at this store. I was told I didn’t order the refrigerator I wanted, my receipts were incorrect & “ it wasn’t fair to the employee that helped me because she wasn’t there to defend herself”!!! The special was 4 appliances for $2100 - I paid an xtra $1000 to get the stove I wanted & the color I wanted. Now, to have the correct refrigerator ordered & delivered is $1778 - it was $2300 but they were so helpful, they gave me a $500 discount! So, now I have paid $3100 for 4 appliances plus $1778 for my correct original appliance to be delivered and they will give me a credit on the orig incorrect frig when they pick it up after the correct one is delivered. Will NEVER go into a Home Depot again. There R too many other stores that take care of their customers and don’t call them liars when they’ve ordered an item & charge double for a replacement that was already ordered to begin with. And the receipts are correct & applicable to the purchase! So upset and humiliated - at least 6 employees stood around and listened to my conversation with the “supervisor” who told me I didn’t order the frig I wanted, I didn’t pay what was listed on my receipt, and the store would not honor the order/agreement I entered into.

half the people in the store are not wearing mask. No one is available to help you.

The store's employees are great but the company won't spend the money develop and thoroughly test the technology employees need to work at the necessary pace. Telephone, web, and order fulfillment software is clunky and full of bugs. Employees have difficulty locating merchandise on the system. Even the customer service survey is incapable of distinguishing online orders, telephone pickup orders, and web orders and, instead of attention to detail, it delivers questions based on the assumption that you stood in line at the store. Home Depot lacks attention to the kind of detail that it takes to be excellent.