Reviews for Eastwood #880

Excellent service with a welcomed smile, I love to see Home Depot making a big effort to create happy employees , good management shines!

We normally shop the Home Depot closer to us in another town but we were in this town at the time and had to buy something. The cashier automatically gave my husband a military discount without us having to ask and that really impressed us.

The staff members are all so helpful.

I kid you not,visiting this store is like a Home Depot commercial come to life! Everyone is so nice!

Don’t bother with this location. Drive to Trussville. Employees here are horrible. Always out of stock on simple items.

It was nice this morning to see smiles and greetings and being asked to be helped. I've worked allot in customer service in the hotel industry during my life and I know how hard it can get. I must say it was refreshing too see.

clean store with friendly staff! bought paper white flowers in garden dept

I had a wonderful experience with Cassandra! Had a small issue with price. She fix it and sent me on my way in a timely and friendly fashion!!!!!!!

Solving my property maintenance and construction needs since the store opened in ~1990. This location has had strong management and people for decades with one period in late 1990s to early O0s. When new management was brought in, all those problems went away over a period of about two years. In those years, I often would stop to speak with store management when a problem arose. It was always addressed by my next visit. If not on the spot in a kind, helpful to all, manner. Improvement has been a constant throughout the last 10 years for sure. My most recent experience on Sunday was like they had written a symphony as team members used a warm handoff to transfer me to the next associate until they saw me checking out with not what I had come in for - on Sunday, I left my local HD with a far better solution to my problem. Thank you Festival Center, Home Depot, one and all! Well done.

Workers at this store failed to treat me as a customer as they would have desired to be treated. Cashiers at the self-check out register were rude and failed to be helpful to me.

Went into the store looking for one thing and found so much more. Purchased the item I came for and some more.

Love how friendly, helpful and professional the employees are. Always willing to assist with a smile on their face, professional, knowledgeable, and talk with you like you're old friends

I always go to Home Depot when I have a project and do not know exactly what I need. The workers are so welcoming and pleasant attitudes.

VJ at the pro desk has great customer service and goes above and beyond to find products that I need to complete my jobs. Store 0880

Everything was as I needed it to be.

I have shopped at other Home Depot Stores but the Eastwood Store is my favorite. They have what I need. Service is good

Love my Home Depot! They are always so helpful and friendly

I rate this home depot as the best location in birmingham alabama

Greet at door and good deals on cleaning and house hold its

This store is very efficient and friendly with in store service and help with items shipped to store, and with returns. Staff goes above and beyond what other Home Depot stores do.

I would like to thank Mr.Theo for his help and the others at the East Home Depot in Birmingham, Alabama. Mr. Theo went beyond the call the duty even when his foot was hurting. Thank you.

The cashier was on the phone (earbuds) the entire time she was ringing up my order. This should not be allowed! Very unprofessional.

Very friendly and bright people. All the items and more were in stock.

I was a Cashier for 3 years at Home Depot and that was the worst transaction that I’ve ever experienced as a customer or a former employee. One of the lot boys mean mugged my fiancé and I before we even got out of car, he also was no help to us or other customers. We spent 30 minutes in the Garden department and a few of your employees literally had a a whole meeting and nobody offered us any help until an employee with a broken arm had just stepped outside. Finally made our way to self checkout because the garden department check out wasn’t open and it took 4 cashiers to assist us. My bonsai tree didn’t have a barcode, the first cashier a young lady with long curly hair was very nice and you know she went down the list checked the ocb, called somebody from the garden department (nobody) answered, then she excused herself to go to the garden department and look for another one with a barcode herself. Before she left she asked an older lightskin lady with pink highlights to help us to see if she could help, she wasn’t able to, she went to another customer and as she was coming back she pulled aside to another shorter cashier with a reddish hairstyle I think her name was candace and was told to go outside. She caught an attitude with the lady before she left. apparently she was upset about being outside and had walked past ignored somebody before we had even came in there. Candace came over for half a second until she seen that younger lady return, she sent her off somewhere and then she just walked away and didn’t come back. There was a lot guy who may have been training to be a cashier over there who eventually came and helped after seeing us getting annoyed. He didn’t know what he was doing, he didn’t even know how to work the screen, I had to show him myself. The screen started beeping and eventually he kind of just apologized and gave up. He started looking for some help and by this point we didn’t even want the bonsai tree anymore just wanted to check out. The younger lady comes back and she’s just taken aback that we were still there she immediately came right over and apologized and went to call candance. A random garden employee came over to see if he could help and beat the hell out of the plant in the process. Candance finally came back in with a new bonsai tree and the garden employee took the one he beat up with no barcode with him. We finally check out and notice that the Lot guy that was helping us earlier had walked off with the new plant and put it up after we paid for it.

Our cashier, Naudia, was the best! Thank you!

I bought an item last month, but the item was too small. I returned the item with no problems the employee accepted the item and asked another employee to bring me the correct size. I thanked her and she thanked me for shopping at Home Depot.

i needed assistance in using the self service and the employee was so patient and pointed out why my order was not charged at first on my card.

Great location for me, ample stock, helpful and friendly staff.

Tristian was very efficient and helpful