Reviews for Encinitas #660

I purchased an outdoor umbrella that was clearly advertised as $249, but rang up $349. Renee at returns/help couldn't do anything to help me saying that it must be mis-marked and people move signs all the time. She called a manager (John) to handle the situation. From the onset John was not pleasant and spoke very patronizingly to me. John pointed out that the tiny SKU written on the bottom left corner of the sign didn't match the SKU of the box I'd purchased. I pointed out that all of the other boxes in the stacks had varying SKUs (none matched the sign's SKU) AND that the sign notes that the $249 price is for "ASSTD. SKUs". I calmly asked him to explain what "ASSTD. SKUs" meant. Hopefully clarifying if I was wrong for reading it as "Assorted SKUs". Additionally, all of the information on the sign is the exact information that is on each of the boxes of varying SKU'd umbrellas. At this point he ripped the sign down and said it's no longer priced at that and told me to go return the umbrella that I purchased. He said that there was absolutely no way he could do anything about the $100 price discrepancy and he stormed off.

Better selection of cordless tools than other Home Depot’s. Also fliers promoting tools on my wish list.

A few years ago there was a food truck at HD Encinitas. The food was great, the proprietor friendly, and I would eat there with other shoppers. I think it was a great service.

Happy helpful employees, notably beautiful customers

Self checkout backed up. Extra assistance for spray paint was ignored

Each time that I need help or have a return, the employees are really helpful and friendly. There is a good selection of products also.

The help, knowledge, and positive attitudes of the hardware section really helped me get the tools I needed to get my job done.

I am an older woman and needed help with a heavy purchase. Several employees offered to help me. I was extremely pleased. In Gardening, the checker, Phil, was able to make my purchase even easier for me and offered to get me help for loading.

I have being harassed by border patrol by the parking lot just because I’m brown 🖕🏽

The parking lot is a mess and full of illegals.The garden center is very good, but the checkout times are long. The self checkout is not in the middle of the store so you gotta walk a couple hundred yards if you in the wrong side.

I love shopping at the Encinitas Home Depot as it generally has anything I'm looking for and if I can't find something, I can usually find someone to ask and they are MOST helpful.

JoAnne and Lori took my refrigerator order. great help !

Bobbie at the pro desk went above and beyond with helping me order everything I needed for my bathroom facelift. She is a true asset to the Encinitas home-depot team.

I purchase most of my flowers at home delivery and my home is beautiful because of rhem

I don’t have time to type out the whole scenario. Garden center sucks at this store. No help.

There is never anyone available to help. They always seem to be having little meetings in the aisle between employees and act offended if you want help.

All employees were very attentive to my needs. I was asked multiple times if I needed help. Will definitely shop here again!

I needed a price 30 inches wide - gone depot has 24 in square or huge 4ft x 8ft sheets - made the job harder.

Bought a $2000 GE built in wall microwave & oven and it heats up the kitchen 10 degrees as both ovens vent the heat to the front so it is like standing behind an A-Bomb and the microwave incinerates everything & can be used only on Defrost. HD should replace & not sell these.

I've been in that garden shop many times in Encinitas. But this employee was absolutely outstanding. She's a younger blonde lady and said this was her first day back at work and believe you me I could not have been happier because she helped me and she made it very nice experience to shop there.

I LOVE the Encinitas Home Depot store. I not only get help when looking for an item but they are all so pleasant and knowledgeable.

My wife and I shop for items here all the time and I was pleasantly surprised at the new checkout area and system. I asked a question of one of the checkout assistants and they were happy to answer, even though it was busy at the time. I like the handheld 'technology' they all carry with them so they can check for inventory and location when asked.

Purchased a huskey 42 x 18 in tool chest. Exceeded expectation. Came back a couple weeks later and purchased a second chest 46 x20 chest. Very satisfied. Staff very helpful.

“Jim” (in plumbing aisle and on phone) was terrific helping me confirm stock on a specific water heater and two helpful “returns” personnel, one lady with more experience and a newer employee staff member that needed a little more help and guidance from her did a fabulous job processing a Rheem warranty 40 Gal Premium water heater replacement. They worked well as a team together to serve my needs effectively and efficiently.

We purchase everything for our remodels from the Home Depot!

Majority lack of inventory

If you need window coverings go straight to Catherine. She will answer all of your questions and have everything run smoothly.

We are going through a major remodel and if we are short of anything, we just drive to their Home Depot and find the item we need. Staff are friendly and helpful. Great job keeping the store filled with every you need for construction.

This has never been my favorite Home Depot! However lately it’s really gotten better. Employees way more helpful. Store was cleaner & well stocked. Way better than in the past.

I had the trifecta with the possibility to ruin your day - a return , a purchase and a pickup of an on-line order. All 3 were smooth. This may be politically incorrect , but it seems like HD hires older experienced employees who really know what they are doing. One of the items I was buying were new window blinds for a rental. I brought the old blinds with me so they would be cut to match ...but forgot to measure the height. OG who cut them for me knew to count the slats to determine how long I needed them to be. While cutting blind #5 , the machine jammed. I thought oh **** , now I'm going to have to go and come back another day. Nope dude opened the machine , found the problem and re-set it in under 3 minutes. Awesome.