Reviews for Hurstbourne Road #2301

This store always have knowledgeable staff... and available when I walk in....friendly as well. store is clean...!

Had a great experience

Super funny, informative cashiers, greeted at the door, excellent store all around

Very clean and always well stocked.

Great employees in each department. One actually paused while sweeping the floor to say “Hello.” Our cashier, Don, was very helpful.

They treat young black female veterans differently

Just be aware that you’ll not have any help if any at all. There always seems to be no associates that can Homer (HD’s customer service ward to employees) you through any rough edges you might run into at this and most HD stores.

This is Home Depot is the definition of what a hardware store should be. Always someone at the door to say hello, Store manager is always walking the floor every time I’m there, cashiers are always on point. I will drive past competitors to shop here. The online pickup service is great when I need to utilize it. I still prefer walking in the store but use from time to time.

Train the cashiers on customer service. Low rating because of poor customer service with a return.

Very nice staff throughout the store, every isle I went through someone ask if they could help me.

The employees that work at Home Depot are one of the reasons I like shopping here. They are so helpful and friendly. They are never too busy to ask you if you need help with something.

Nice and Orderly,very friendly employs

This store is on point it's big employees are kind and helpful I've had no complaints this far when I go to this store. Thank you home depot.

Tom Lyon in appliances was awesome.

Great selection, even for "rare" faucet parts.

I was in and out in 10 minutes. Home depot associates helped me find what i needed. And the checkout process was quick as well.

Terrible customer service by employee's with salt bag and the limit. No assistance at all and manager was terrible letting one customer buy all salt bags on the pallet and no other customer's could get in this emergency weather.

The store is always clean & neatly stocked. The employees are knowledgeable and friendly. Check out is always quick. Thanks!

Our Design Specialist was awesome! Amy Mivelaz is such a dedicated, thorough, personable person! She is an excellent employee putting her customers' needs first and follows up immediately on any questions/problems that arise. Her professionalism and love for her position at Home Depot shines! She is such an asset to Home Depot. She does need her own space amid such a busy, LOUD area. It would also better experience for her customers.

I've always had great service here. Lots of selection and a huge tool dept. Just what I needed!

I feel so lost when I go into a hardware store as big as home Depot. the staff was very helpful in finding me what I needed and actually walking me directly to the site so I didn't wander all over the store. Very friendly and helpful. I'll be back soon.

This staff at this store always makes me feel welcome and ready to help!!

I hope I win this sweepstakes because lord knows I could use it to redo my Sons bedroom he’s been wanting me to do it for a couple of years I just haven’t had the funds to do it.

Everyone at the store that work there was extremely helpful in helping me find what I needed I will definitely return to the store to shop again. I come to the store quite often to shop for things that I need for work as well as my home. It is a great place to shop everyone is helpful for the most part When I need help to find something. Which rarely do I need help because everything is placed in the isle they tell you to look in and I usually don’t need help finding anything.

Lindsay took care of my issues with damaged merchandise very efficiently. She focused only on me while I was there. I appreciated that she not only handled the intake, but she went the extra mile to reorder everything for me and provided a discount when I did not expect it. I highly recommend this store. They treat their customers well.

Call to verify quantity of what you need before you go! Website and other Home Depot stores tell you to go to specific stores because "they" have panels in stock. Twice in 3 days have I driven 40 plus minutes ( I live in Indiana) to 2 different Louisville HD stores. West Port Rd "49 in stock" NONE in store. Hurstbourne Pkwy "24 in stock" ONE in the store.

Very friendly service!

Please give Teresa at service desk credit for taking the problem to the manager that nite and he o Ky offered to take a $100.00 for my 2 hr wait when I had called at 3:49 talked to service desk to have stuff ready for pickup at 5:30-6 and we got there at 6 and it wasn’t even ready and we finally left around 8 pm that’s how long it took fir them to get it and it was a cluster f with people acting like they did not know what to do or where it was at.... this is the 3rd time this has happened and sometimes twice they found 2 of my orders in a compartment behind service desk 2 months later I didn’t even know because I had not open my boxes yet to put doors up and they had the hardware with the doors

I LOVE this store! I always feel like I get the very BEST service from the employees there!

The store was neat and clean. Employees were wonderful. Joe helped us purchase our kitchen appliances very smoothly and he was very through. Highly recommend this location