Mcdowell #455

Happy to take a trip with my dad to the Home Depot although I did not make a purchase entered the Home Depot Gift Card Giveaway for my dad and he did not want to opt in for anything, yet I WON - according to the rules. The third category, I called Home Depot about non purchase and they stated purchase receipt was needed. I did not make a purchase and the receipt use for my dad was not opted in, therefore IAM the only third category participant. No purchase necessary no receipt code for non purchase and yet able to enter the receipt.

The plumber specialist has helped me several times and is very knowledgeable in his field! I had an old part and he knew it was upgraded to a new part and plucked it from the shelves like it was shining for him.

Amongst the most worst-case

No one is available to help you!!! All the employees are interested in their own things.

Horrible experience just trying to get the installation scheduled. Each step was not smooth. I originally inquired about a security door installation process via phone. Decided to schedule for measurements. No mention that we run into an issue with the installation because of our door bell placement until after money was collected. No one followed up over a week after measurements were taken. When I called customer service they refused to help and said i have to go through the store directly (not what I was told during original phone call). They also assigned a store that wasn't the closest option to my home. Drive all the way to store and see the employees on the phone with another customer being absolutely horrible to them. Finally get to the person I need. No apology was given that no one followed up with me. Then I couldn't move forward because they didn't have all the supplies for installation. Got a call the next day they actually did have the supplies. Called back, was left on hold. Left messages. No one calls back. Had to go back to the store. They made me pay upfront with no option to start scheduling. Have to wait for another phone call to schedule. So frustrating. And again, no apology for once again having to go back to the store to move onto the next step. She also never apologized when I told her I've been calling and left messages and she never returned my call. I will not use home depot for anymore projects. And do not recommend them. They don't care about customer satisfaction, just collecting your money.

Had to wait for over ten minutes to het help to unlock batteries

I was trying to check out but was having trouble they all helped tremendously

Great customer service.

I stood in line for over 30 minutes while Alex chit chat with her co-workers. I inquired for her to call for assistance as the line is wrapped around the counter and I had been waiting for 30 minutes. She gave me an excuse of the person that could help her is busy doing a special project her manager placed her on for and inspection. I didn’t inquire for Alex to provide me an excuse I inquired so she could get additional customer service assistance for the customers. I asked her to call the manager then and she denied me and then asked the original person she referred to early to come and help. Alex needs to be re trained in customer assistance as providing an excuse as to why she can’t accommodate a customer is the wrong response.