#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(305)899-5512

Store Hours

Mon-Sat:
6:00am - 11:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

12055 Biscayne Blvd

Miami, FL 33181

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Curbside Pickup with The Home Depot App
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Customer Store Reviews

  • 4.4 out of 651 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (651)
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Showing 1-30 of 651 reviews
Best of the best
Best store to shop, great customer service, good associates!
by
    • Recommended
    Fantastic Garden Center !!!
    Just getting some imfo for my Gardening And your sales Person gave me Great Ideas !!!
    by
      • Recommended
      great awesome joB Joneika. keep up the great work and your pretty smile. and showing me a few Spa...
      great awesome joB Joneika. keep up the great work and your pretty smile. and showing me a few Spanish words on the way out the door lol
      by
      • Verified Purchase
      • Recommended
      Jodie from checkout area was helpful and polite
      Jodie from checkout area was helpful and polite
      by
      • Verified Purchase
      • Recommended
      Good customer service
      Good customer service
      by
      • Verified Purchase
      • Recommended
      Store was clean and well organized!! They had everything that I need and was very helpful and kno...
      Store was clean and well organized!! They had everything that I need and was very helpful and knowledgeable about the products that they had on the Shelves once again thank you Home Depot!!
      by
      • Verified Purchase
      • Recommended
      Dj and nora are hard working woman here and thank them for all the support they do for us contrac...
      Dj and nora are hard working woman here and thank them for all the support they do for us contractors here. Arlen is one of my favorites to understand my needs and get me the things i need on the days i really need them. Thank you.
      by
      • Verified Purchase
      • Recommended
      Great experience and cashier Yolanda is a nice lady
      Great experience and cashier Yolanda is a nice lady
      by
      • Verified Purchase
      • Recommended
      The best of the best ever. Thks, Gblss
      The best of the best ever. Thks, Gblss
      by
      • Verified Purchase
      • Recommended
      I had a wonderful experience there, got help with making keys as well as finding an appropriate b...
      I had a wonderful experience there, got help with making keys as well as finding an appropriate battery for my electronic shade's remote device. Anarosa was extremely helpful and so was Felix.
      by
      • Verified Purchase
      • Recommended
      Rick in plumbing was very helpful in Assisting with my list and even told me where I would find t...
      Rick in plumbing was very helpful in Assisting with my list and even told me where I would find the last item on my list. Very grateful for his assistance today. Left with a smile Thanks again Mr. Rick
      by
      • Verified Purchase
      • Recommended
      The associate Khalil was extremely kind, helpful and knowledgeable about the product I needed and...
      The associate Khalil was extremely kind, helpful and knowledgeable about the product I needed and assisted me with such a great attitude. I have never experienced any help like that before in a Home Depot. I would recommend him for a leadership position! Also Marcus was also helpful ringing up my items and pointing me in the direction of giving Khalil a recommendation. Thank you!!!
      by
      • Verified Purchase
      • Recommended
      I am physically challenged and was greeted immediately by the store employee named allekiee. She ...
      I am physically challenged and was greeted immediately by the store employee named allekiee. She really helped me shop and check out making it much less of a difficult time for me
      by
      • Verified Purchase
      • Recommended
      I practically live in this store the customer svc is awesome and I more often than not find what ...
      I practically live in this store the customer svc is awesome and I more often than not find what I need here.great store.
      by
      • Verified Purchase
      • Recommended
      Cashier Marie was helpful
      Cashier Marie was helpful
      by
      • Verified Purchase
      • Recommended
      The store was very nice and clean
      The store was very nice and clean
      by
      • Verified Purchase
      • Recommended
      Geoffrey from appliances was awesome
      Geoffrey from appliances was awesome
      by
      • Verified Purchase
      • Recommended
      While at self-checkout, I had an issue using my gift card. I hit the service button and sales cas...
      While at self-checkout, I had an issue using my gift card. I hit the service button and sales cashier, MARIE was there to help. Instead of attempting to troubleshoot, MARIE immedietly insisted that I pay with anything but the gift card. She was rude, raised her voice at me, gave attitude and treated me with disdain. While MARIE insisted that I use a different form of payment, I attempted to use the gift card again and it worked! My experience with MARIE was less than desirable. It's as if she doesn't like her employment and takes it out on the customer. MARIE should not be working in the customer service/cashier industry.
      by
      • Verified Purchase
      1 found this review helpful
      One of the nicest and most desireable in neighborhood !!!
      One of the nicest and most desireable in neighborhood !!!
      by
      • Verified Purchase
      • Recommended
      Shopping was Great and very helpful employees !
      Shopping was Great and very helpful employees !
      by
      • Verified Purchase
      • Recommended
      Had an excellent experience with an Employee Samuel that Spent alot of time with us to make sure ...
      Had an excellent experience with an Employee Samuel that Spent alot of time with us to make sure we purchased the right product and matching accessory. Never had an employee take that kind of time to make sure we had the right product when we left the store. Also a great friendly attitude. FIne representative of Home Depot and reminder that employees do make the company even better!
      by
      • Verified Purchase
      • Recommended
      I needed to do a mixed will call order so that my remodeler could come back and pickup the materi...
      I needed to do a mixed will call order so that my remodeler could come back and pickup the materials. The super nice lady at the customer service was on her way out. So she called the other lady named ODETTE also from customer service to help me. ODETTE was so helpful. She found a worker to help me load the super heavy items on my cart. And even helped me get another worker to load them into my car. ODETTE and also the other customer service lady, whose name I don't recall, really make this home depot stand out.
      by
      • Verified Purchase
      • Recommended
      I was at this store for the advertised ryobi tool days and the assosciates was helpful and even w...
      I was at this store for the advertised ryobi tool days and the assosciates was helpful and even went out of the store to get me a cart for my purchased tools .Great place !
      by
      • Verified Purchase
      • Recommended
      If you’re looking for kitchen countertops go to this store and ask for Aulden. She is a God send!...
      If you’re looking for kitchen countertops go to this store and ask for Aulden. She is a God send!! The best part of our entire remodeling nightmare were the countertops we purchased from Home Depot. We were assigned to stone-systems fabricators and these guys are just absolutely amazing. The experience overall was beyond amazing from the moment we made the purchase until they finished installing. And to make it better we received a follow up call from the manager at stone systems to check in and make sure we were happy with the work!! Unheard of for Miami and I’m so happy with our kitchen countertops!! Thank you to everyone Involved but a HUGE THANKS to AULDEN for making this happen. She is my Home Depot fairy godmother!!
      by
      • Verified Purchase
      • Recommended
      Was so helpful friendly With great customer skill,
      Was so helpful friendly With great customer skill,
      by
      • Verified Purchase
      • Recommended
      I received the best service ever from the following employees: Mr. Frantz who found a way to move...
      I received the best service ever from the following employees: Mr. Frantz who found a way to move a cart through a very crowded area because the aisles were crowded with items to be stocked on the shelves. There was enough space to walk on the left and right side however no room for carts. I was directed far going in the wrong direction but found a way to almost make it there and Mr. Frantz took over and helped me get the boards cut etc. Thanks Mr. Frantz. Also Ms. Natasha and Ms. Mesheba helped me at the checkout, very helpful and outside a young man named Methusula helped me put the long boards in the car which were sticking outside of the window. He put a red tie on them and very carefully placed each one inside. I am so grateful for the team of people who were willing to help me get the exact products I needed.
      by
      • Verified Purchase
      • Recommended
      Usually I go to any big box store and expect no customer service. Today was the exception! I fou...
      Usually I go to any big box store and expect no customer service. Today was the exception! I found the perfect vanity and one of the guys (Khalele-wrong spelling) was so helpful and engaging. He help get the time and even loaded it in my car. Because of him, I got the perfect vanity without having to wait. Also Anna Rosa, the cashier was a rockstar (the item was mispriced and she helped adjust it). Thank you for restoring a bit of faith back in client service done well!
      by
      • Verified Purchase
      • Recommended
      Associates were helpful, polite, and energetic. Alisha from garden walked me to the product I nee...
      Associates were helpful, polite, and energetic. Alisha from garden walked me to the product I needed. And Loana checked me out quickly and was very nice.
      by
      • Verified Purchase
      • Recommended
      The lines were pretty long but the cashier managed to make the wait shorter. Alisha is the one wh...
      The lines were pretty long but the cashier managed to make the wait shorter. Alisha is the one who checked me out she was friendly and kept a smile through out the transactions. Employees were also very helpful
      by
      • Verified Purchase
      • Recommended
      The staff at this store are very helpful and pleasant…The store is always clean whenever I visit.
      The staff at this store are very helpful and pleasant…The store is always clean whenever I visit.
      by
      • Verified Purchase
      • Recommended
      Showing 1-30 of 651 reviews

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