#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(305)899-5512

Store Hours

Mon-Sat:
6:00am - 11:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

12055 Biscayne Blvd

Miami, FL 33181

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 651 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (651)
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Showing 1-30 of 651 reviews
This Home Depot has employees who are attentive, friendly and knowledgeable. Additionally, check...
This Home Depot has employees who are attentive, friendly and knowledgeable. Additionally, check out is not only a breeze but very well organized.
by
  • Verified Purchase
  • Recommended
Happy Holidays!!!! Happy Holidays shopping!!!
Happy Holidays!!!! Happy Holidays shopping!!!
by
  • Verified Purchase
  • Recommended
Today I bought a Phillips led full color light bulb to replace one that burned out after only a f...
Today I bought a Phillips led full color light bulb to replace one that burned out after only a few months of use. When I got home to open the package a cheaper GE light bulb was inside the package instead of the $17 bulb i expected. Now I have to wasted my time and take this back. Someone at that store is a thief.
by
  • Verified Purchase
I hope that German gets Recognition for going above and beyond to help me find not one, but two p...
I hope that German gets Recognition for going above and beyond to help me find not one, but two products that I was looking for and no other HD had in stock. He gave me excellent customer service. German was persistent in searching for my product, as he looked in 3 places at your store to find it. That kind of service is what makes a store of pleasure to shop in.
by
  • Verified Purchase
  • Recommended
Shay in appliances and Evelyn in customer service were THE BEST
Shay in appliances and Evelyn in customer service were THE BEST
by
  • Verified Purchase
  • Recommended
Awesome workers looking forward coming back to Biscayne home depot and having keelie assist me a...
Awesome workers looking forward coming back to Biscayne home depot and having keelie assist me again.
by
  • Verified Purchase
  • Recommended
Cashier Cynthia was very lovely and helpful.
Cashier Cynthia was very lovely and helpful.
by
  • Verified Purchase
  • Recommended
Excellent customer service from Mirian Cruz from Appliances department. Super knowledgeable, gave...
Excellent customer service from Mirian Cruz from Appliances department. Super knowledgeable, gave us full attention the two times we went there even without guarantee we would actually end up buying. She was very polite, friendly and helpful. Also the customer service is always super helpful and quick with returns, there was never a problem. Just another reason to keep coming back.
by
  • Verified Purchase
  • Recommended
I had a great time. The service was great and I was in and out of the store in less then 30 minut...
I had a great time. The service was great and I was in and out of the store in less then 30 minutes. They had all the products I needed. Thank you
by
  • Verified Purchase
  • Recommended
The store is really clean and the associates are friendly and helpful, and they follow all the co...
The store is really clean and the associates are friendly and helpful, and they follow all the covid 19, regulations.
by
  • Verified Purchase
  • Recommended
Friendly staff and no long lines
Friendly staff and no long lines
by
  • Verified Purchase
  • Recommended
Every associate at the store was really helpful and friend
Every associate at the store was really helpful and friend
by
  • Verified Purchase
  • Recommended
Arleen is be far the best employee I have met in my 10 years buying from home depot.
Arleen is be far the best employee I have met in my 10 years buying from home depot.
by
  • Verified Purchase
  • Recommended
Veronica at the checkout lane was the most friendliest and respectful employee I've meet at this ...
Veronica at the checkout lane was the most friendliest and respectful employee I've meet at this store. Some people look angry and don't talk to you, but Veronica made my morning great after leaving the store.
by
  • Verified Purchase
  • Recommended
Natisha the cashier was great, thanks for your help!
Natisha the cashier was great, thanks for your help!
by
  • Verified Purchase
  • Recommended
selection has gaps due to COVID. assistance was available. Staffer ALLEKIEE was friendly and hel...
selection has gaps due to COVID. assistance was available. Staffer ALLEKIEE was friendly and helpful. store was clean, lots of restocking going on
by
  • Verified Purchase
  • Recommended
I was helped by Martine who took the time to show me what I was looking for, It is very time cons...
I was helped by Martine who took the time to show me what I was looking for, It is very time consuming trying to navigate large stores looking for specific items while pressured to accomplish tasks and exhausted from a full day of work, Martine made it easy for that I am grateful, she went out of way with a smile no less, that has prompted me to take the time to say to Martine thankyou for a job well done.
by
  • Verified Purchase
  • Recommended
Great Store with Excellent Customer Representatives throughout the entire store!
Great Store with Excellent Customer Representatives throughout the entire store!
by
  • Verified Purchase
  • Recommended
Great service , great people .
Great service , great people .
by
  • Verified Purchase
  • Recommended
Great customer service
Great customer service
by
  • Verified Purchase
  • Recommended
Keelle was so helpful and friendly at the same time accommodating every customer while engaging i...
Keelle was so helpful and friendly at the same time accommodating every customer while engaging in a conversation about the store.
by
  • Verified Purchase
  • Recommended
Great customer service throughout the store, on a Sunday very crowded. I was impressed
Great customer service throughout the store, on a Sunday very crowded. I was impressed
by
  • Verified Purchase
  • Recommended
Store was clean. Checkout was easy and cashiers were friendly
Store was clean. Checkout was easy and cashiers were friendly
by
  • Verified Purchase
  • Recommended
The people are great to deal with. The store is clean and it is easy to find what you look for an...
The people are great to deal with. The store is clean and it is easy to find what you look for and a large variety to choose from and prices are very good.
by
  • Verified Purchase
  • Recommended
Insufficient inventory of washers
Insufficient inventory of washers
by
  • Verified Purchase
  • Recommended
Frantz (name on the receipt, a young black male) in customer service handled returns efficiently...
Frantz (name on the receipt, a young black male) in customer service handled returns efficiently and was very personable; a true professional and a pleasure to deal with. Extremely kind, and patient with such a large number of items to return.
by
  • Verified Purchase
  • Recommended
QUITE a mixed experience today -- Frantz in customer service handled returns efficiently and was ...
QUITE a mixed experience today -- Frantz in customer service handled returns efficiently and was very personable; a true professional and a pleasure to deal with. A male representative (pale, light colored hair) in the Garden Department was entirely unhelpful so I had to hoist 10 heavy bags of mulch onto cart myself -- not normally an issue for me, but this time I requested assistance because I'd given blood a few hours earlier and had been wearing my mask for about 45 minutes so I wasn't feeling up to the task. He completely ignored my call for help. Ekayla was my hero! I started to faint and she immediately sat me down, gave me water and expressed true concern. I'm very very grateful to her and she deserves recognition for her above-and-beyond-the-call-of-duty service. And finally, Supervisor Carlos answered the phone when I called to express my thanks to Ekayla and he was extremely nice as well. So 3 terrific employees who represented Home Depot well, and one who didn't.
by
  • Verified Purchase
  • Recommended
just want say thanks to keelie for making my day keep that same Energy and positivity. You guys...
just want say thanks to keelie for making my day keep that same Energy and positivity. You guys have a great associate.
by
  • Verified Purchase
  • Recommended
Employees were great !!!
Employees were great !!!
by
  • Verified Purchase
  • Recommended
Everyone were Extremily Helpful !!!
Everyone were Extremily Helpful !!!
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 651 reviews

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